StarHub Head Office
67 Ubi Avenue 1
#05-01 StarHub Green
Singapore, 408942
Phone: (65) 6825 5000
Fax: (65) 6721 5000
StarHub Customer Service
Phone: 1633 or +65 6820 1633
Email: customerservice@starhub.com
Other Contacts
> Billing
Phone: 1637
Phone: +65 6820 1637 (international)
> Purchases
Phone: 1630
Phone: +65 6820 1630 (intl)
> Technical Support
Phone: 6873 2828
Customer Service Centers
1) VivoCity
1 HarbourFront Walk #02-202
Singapore 098585
2) Plaza Singapura
68 Orchard Road
#B2-17/18/18A
Singapore 238839
3) One Raffles Place
1 Raffles Place #05-08
Singapore 048616
4) Tampines Mall
4 Tampines Central 5 #02-26
Singapore 529510
5) Parkway Parade
80 Marine Parade Road
#B1-30/32, Parkway Parade
Singapore 449269
6) nex
23 Serangoon Central
#B1-24/25/26, nex
Singapore 556083
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View/Pay Bills
To view or pay your StarHub bills online click here. You can also renew your StarHub service and subscribe to new value-added services here.
Online Shop
Click here to visit the online shop of StarHub where you can find hot deals on various services including mobile, TV and broadband. For mobiles, you can find devices of brands such as Nokia, Samsung, HTC, Motorola, Sony Ericsson, LG, and BlackBerry. Subscription plans include 3G Power Value, 3G SmartSurf, 3G SmartSmurf Unlimited and 3G i2Surf. Broadband plans include MaxOnline Ultimate, MaxInfinity Elite, MaxInfinity Ultimate Plus, MaxOnline Value and MaxOnline Express. In addition, StarHub TV allows you to choose your favourite channels, set-top boxes and much more. There is also Digital Voice Home Plan and Digital Voice Global Plan for home phones.
StarHub Rewards
StarHub Rewards is a loyalty programma designed to reward customers. StarHub issues reward points based on payment received. You can use your points to redeem StarHub services, including TV, broadband and mobile. Customers of StarHub postpaid mobile, StarHub TV, MaxOnline, Digital Voice and StarHub IDD are eligible for StarHub Rewards.
About StarHub
StarHub Ltd was founded in the year 1998. It is a leading telecommunications company in Singapore and had revenues of $2.24 billion in 2010. StarHub has a customer base of 2,145,000 for mobile and some 538,000 Pay TV customers (as of 2010). The same year StarHub’s pre-paid and post-paid customer bases crossed the one million mark. For broadband, StarHub has some 422,000 customers. In 2002, StarHub merged with Singapore Cable Vision to form the country’s first integrated infocommunications company.
StarHub broadband customers can access to high broadband speeds from 100Mbps to 1Gbps and beyond. StarHub’s Pay TV offers over 170 channels, including 15 HD channels. In a first, StarHub deployed the world’s first smartphone signalling solution from Huawei. If you dint know, StarHub employs over 3,000 people across the country. Its products include mobile, digital TV, internet and fixed network.
I went to Tampines Starhub this morning to check if my power supply to my starhub box is faulty or not. I was directed to a lady staff to tell her of my problem. She just told me to call technical support 1633 for assistance. I told another staff who was at the entrance and he took extra effort to find a spare power supply and managed to fix my problem. Customer service needs to be emphasized.
I have been facing the connection problem for the start from starhub fiber broadband service contract and kept about 3 months during these all time.Your’s side site engineer came down without solving the problem further and the next day still same we are having this issues further more.So that I think I need to write up for your attention for serious manner because of the site engineer are come down just to play play situation over 3 months didn’t value customer really need and important of how the tele network important in daily life in this technology era.
We have 6 persons in the house none of us were not able to have good surfing from this internet connection and furthermore it already interrupt our work due to covid 19 we have to work from home. It can also being legally we can able to sue you being delaying of our work and our patient-level are almost limited.Not only for the wifi having could not able to surfing but agin why LAN cable not able to support from modern directly? Those 4 ports from modern could not able to connect at all then what is the use for? These all techincain come down never able to solve also? They kept only can give excuese for my house is so big my computer so slowly do not worry I have adjust the router tomorow to this whole week you may try to monitor jsut all those nonsens I paid for and at the end nothing good I gain and want to say after this time onwards they will start to charge on customer if I call for service to come down!!!!!!Your StarHub telecommunication provider was not able to support always as I would like to terminate the service without further charges involve as contract early termination due to your’s service was not able to fully expectation as I paid for.I have enough for paid in due course for those installation fees and service transportation charges in bills (By right they supposedly charge S$4.90 as per tele-conversation but why did they charge me more for S$+++ additional, thought my money so free to charged?) Moreover on that charges, I am not satisfied over for that because of broadband network issues effect on my mobile data was being charged over S$40 on my pervious bills that could not able to ask for waived from customer service and they never willing to listen properly what was customer having facing difficulties and never willingness to solve out by the time being.I hope StarHub senior management will consider carefully and agreement for my early termination request without having charges for any fees and not any furthermore disputed on both parties.
Lastly, I would not thank you for using StarHub anymore.You are only the one losing your potential customer who entrust you and having your service more than years over.
Been with StarHub for so many years. This morning received a call from your sales member to remind me that my contract is ending 1 May 2020 and after which no more free internet service will be provided and I would need to pay an additional $23 per month for my re-contracting and it works out to be increase of 44% of my current bill. This is outrageous. Not forgetting we face so much Starhub TV disruptions in the past and occasion breakdown in broadband services. Recent break down is a classic example of total disruption of our StarHub TV & internet services. With the current convi-19 situation & extremely poor economic outlook, I don’t see the justification for StarHub to increase pricing. I
I noted that Starhub will be launching a new rewards system and all current points have to be redeemed or will be terminated by end Oct 19. I have been scanning the Starhub rewards for the past few weeks and noted that redemption for rewards to offset the bill is perpetually “fully redeemed”. I called the customers service and she said they will release new redemption in the morning but this is not happening. Starhub would have anticipated more customers to redeem their rewards before the due date and with most items fully redeemed, was it a deliberate act?
I am writing on behalf of my father, Lee Peng Kuan. We have been a faithful customers with STARHUB for more than 10 years. In fact, we are under STARHUB CLUB. If you will to review of payment pattern, we are always regular and our bills are almost constant.
Recently, my dad was informed that there was a high usage of carrier download and I, on his behalf, had instructed STARHUB to suspend it.
This month when I go through our bills, I saw that all those transaction were not valid and were billed to us. I believe an unauthorised person had accessed our Account. We had contacted STARHUB customer service officers and APPLE and their Cvs service said will refund accordingly. I hope that STARHUB will look into this case and waive off SGD 710.90 in our bill. Once waived off, I will make payment to the outstanding mobile bills. Otherwise, without choice I will hold onto the payment.
I really do not wish to delay any payment to STARHUB, hence, please re-issue a bill asap.
Wasted lots of time trying to get a person on the line as I wanted to pay the last bill for my son who had terminated his subscription and wasn’t in Singapore. Automated call and after pressing options it leads you back to keying your phone no which is then invalid as he is no longer with Starhub. I called Billing, Customer Service, Head office No and it all lead to the same blind end. There is no option to speak to a person without having to key in a tel no which is then deemed invalid!
Finally got someone on the line by going through Cable TV as there is option to press “0” to speak to a person!
And I’m trying to pay via bank transfer and all i wanted to know was the ref no to fill in.
Apparently it is not the account no.
Pretty soon i may also stop my cable TV….
Its my fault for the late payments. It got overlooked and hence, the suspension. But I have paid my dues in full, take the time to go to the starhub store. And I Am shock to be told that I actually have to call customer service instead if I need to reconnect. And I Did..! I called many times, NO ANSWERS. Who am I going to approach to get my line reconnect anyway?? Usually, its easier for customers to do so at the store itself, right? So why change? Why do I have to call only for nobody to answer at the end of the line? Its been a day and I still did not get through. I emailed twice and both replies is the same. Are those email replies computer generated or actual human working on the replies?
It seems StarHub is never interested to solve her customer’s issue. All they do is to frastrate the customer.
I had submitted the form to port my Home Digital Voice from M1 to StarHub as I thought better to have 1 service provider for all my telecommunication services. Despite that, I as the customer, tried calling 1633 on at least 5 occassions, to check on the status as I can’t be having 2 Internet subscription. Guess what, StarHub’s frastrate customers policy came into play. All they could say was to check and check and call me back. But nothing happen.
The day I terminated my M1 fiber plan, which is about 3 weeks later, the home digital voice number had been terminated and no attempt by StarHub to port it over. I just lost $3k which I paid for my number!!
Can someone advise me how to go about resolving this ? Should I just walk into the CEO office and tell him straight in his face how this company sucks big time ? Or should I write to IDA to launch an official complaint ? Or better still, write to the press ?
Today 23/03/2013 I went to Starhub again to renew my contract and to get the phone too. The outlet that I went to today is at Marina Bay Link Mall. It was totally different attitude and a very very warm welcome. Before I could ask anything, I was been approach by the staff and he was gladly key in my IC number into the computer to get a Q number for me and my hubby, confidently told me that there is a stock avaiable when I asked him. When it was my turn, we were been served kindly and warmly by Yi Jie Benjamin Wong. He was friendly and at the same time trying his best to give us an offer that we should have as a Starhub customer. If I didn’t met him today, or have to face the same attitude of the Starhub staff again, Me and my Hubby would said : BYE BYE STARHUB. I do not only complain, but compliment too if there is a Good Service. :)
hi, I have been a faithful customer with starhub for more than 10 years even my house broadband and land line is under one roof call STARHUB but i’m not given any discounts or vouchers to re contract. Sadly if other phone providers comes with good offers than loyal customer like us will leave starhub.
I am a max infinity 1000mb subscriber of starhub
On 2 Jan , I requested for a schedule to shift my fiber from my old unit to my new address and since then I got bumped around like a ping pong ball but nothing was done ><
Below are the record of my case :
2 Jan – CS Rep Mr Thanangesh
called starhub to arrange for change of address for 1000mb fiber line for 10 Jan
3 Jan – CS Rep Miss Sarrah
Called up to check again and was told 14 Jan is earliest
Told her to check if can push to 10 Jan and said will confirm and call me back but never got a call
8 Jan – CS Rep Mr Amar
Called up to check how come no one followed up on my request and was told latest date is 18 Jan now.
Request manager to take my complain on WHY the operators dont call and confirm my dates which
resulted in delay for 2 wks, no calls again…
9 Jan – CS Mgr Miss Zuraidah
Called up starhub again and later Mgr finally got back to me.
Latest available date is 24 Jan and said will reimburse the period when my 1000mb line was disrupted.
22 Jan – CS Rep Miss Tika
Called and checked how come it is 22 Jan and no one came to install my fiber point.
Was told they are installing but will take time until 24 Jan 11am-1pm.
24 Jan NO Installation guy showed up and upon calling up starhub, was told there was no requests made from my side.
This is NO WAY starhub must treat its customers who are paying close to $380 per mth for the 1000mb fiber plan.
I wanted to renew my phone contract last month and I went to one of the retailer shop to renew. Upon renewal, I was told that I need to pay up a long outstanding amount of 21.75 I definitely refused to pay and ask for details. I was advised to visit the customer service to obtain details upon arrival I was told that I have an outstanding of $300+ which was written off and ten years ago. My questions is…. ” I have been in contract with Starhub for more than ten years and I have renewed my 2 phones contract numerous times ! This outrageous outstanding was not even mentioned nor chased for payment.” Hence I requested for a detailed documentation and it is already one month still there is no one contacted me regarding this matter plus it is my son’s birthday today I supposed to present him a new phone as a birthday present but now not possible ! What kind of service is Starhub providing? If you do not need us as a customer, just let us know, we will happily move to another phone provider…. “really sad mother”
Recently i received a bill statement for my broadband no:82022189 (3G Maxmobile Surflite Data Pack). When i go through it, found that 1 of the transaction is not valid. That is MM Content SVC$6.00. It charged me 10 Dwlds -$60.00. Service provider is Mobile in Motion Pte Ltd.
I did not participate in such a service at all,therefore i hope that Starhub will waive my $60 charge.
Else i will report it to IDA for further action and terminate whatever starhub service in future.
Have to wait very long on your STINKING support care phone line.
Have you ever consider increasing the manpower on your support line ? duh ! DUH !
DO it you NOW stupid phone and tv company!!
i found Firdaus to be rude and arrogant.
I had called at approx 5pm saturday 18th to complain that my starhub box had again malfunctioned.
the technician i had spoken to on an earlier instance was far more polite and efficient.
Surely it is not necessary for Firdaus to adopt a surly attitude.
I wish to commend the field engineer 504 who fixed my phone line on 16th Jan 2012 for his excellent service and professionalism.
Thank you for being so efficient!
I would like to terminate my starhub cable vision with account no.xx
with immediate effect. Please contactme for the collection of the starhub box bcos my family might not be at home if no arrangement is made.
so far my payment bill has not been received?
Horrible customer support. Tried and waited again to reach a representative. What kind of service is this! My bills are coming despite me having cleared the payment.