Samsonite Head Office
Samsonite International,
575 West Street, Ste. 110
Mansfield, MA 02048, USA
Phone: 508-851-1400
Samsonite Customer Service
Phone: 1-800-262-8282 (US)
Phone: 1-800-265-8555 (Canada)
Phone: 01800 – 904 89 00 (Mexico)
Phone: 1-207-832-0814 (other countries)
New Purchases
Reach the below contact for queries on new purchases of Samsonite bags, leather goods, tables and more
Phone: 1-800-765-BAGS (2247)
Email Support
Write your feedback or complaints to questions@samsonite.com
International Support
Below are phone numbers of Samsonite offices across the world. You can reach the contacts for new purchases, service center locations or other questions
Australia: 1800 331 690 (toll free)
India: 22 33212600
Malaysia: +603 – 7957 6928
Singapore: 6733 2608
Thailand: (662) 610-3200
Germany: +32 (0)51 280 840
France: 0032 51 280 840
United Kingdom: 0032 51 280 840
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Stores/Repair Centers
Locate a Samsonite store nearest to your street here. You can purchase new Samsonite products or even repair or replace your existing bags. You can filter phone and address details through company stores, authorized retailers or repair centers.
Samsonite Online Store
To purchase Samsonite products online click here. You can find here carry on bags, garmen bags, boarding bags, luggage sets, lightweight luggage, softside luggage, suit bag, suiters, business cases, laptop bags, laptop backpacks, travel backpacks, messenger bags, duffle bags, gym bags and accessories such as locks, neck pillow, umbrella, adapter plug kit, luggage scale, travel wallet and more. Some of the top collections include Cosmolite, Cubelite, Aspire GRT, Bright Lite, Cruiseair Elite, Curv, DKX, Duralite, Fashionaire 1, Lift, xSpace, Winfield, Skywheeler, Supra and Pro 3. You can make purchases through Master Card, Visa, American Express, Discover, Diner’s Club or JCB. If you are not satisfied with your online purchase, you can get a refund if you return the merchandise within 30 days.
About Samsonite
Samsonite was founded by Jesse Shwayder in the year 1910. It is today world’s largest travel luggage company, manufacturing luggage bags, business bags, laptop cases, backpacks and more. Its products are sold in over 100 countries. In 1993, Samsonite acquired American Tourister, another leading travel luggage brand. As of 2011, the company had net sales of $ 473.8 million. Samsonite has strong presence around the world, mainly China, India and South Korea. It’s Cosmolite and B-lite luggage ranges have been a hit among people. Samsonite products have a global warranty of about 3 years. The warranty network is applicable in more than 80 countries. This warranty applies for only products that have manufacturing defects. In 2010, Samsonite celebrated its 100th year.
I bought 2 luggage at Ross store, Corpus Christi, Texas in March for my trip to Vietnam In May. In April, I found one of them is torn when I prepared stuffs for my trip. I took picture and came to store to tell them the issue but they did not receive my complaint because I have not kept the receipt. What a laughable 10 year-warranty!
I purchased the 76cm Lite Cube DLX in June 2017 in Silver colour. I would definitely not recommend the purchase of this luggage. It has only been used twice, on international travel. On those two occasions it has been scuffed, marked, zip protector is torn, the shell is dented, the leather label has been lost and the back hinge is coming off.
Samsonite say of this luggage (from Shop Samsonite)
Lite-Cube DLX luggage collections offers a highly stylish and comfortable travel experience.
• Made in Europe from extremely strong, and incredibly light Curv® material with an innovative metalize look.
• Leather soft touch handles and details.
• Curv Material – Layers of woven polypropylene are formed into self reinforced composite sheets providing superior durability while being extremely lightweight.
• Top leather handle – Is more comfortable and durable way for you to lift the case with ease, to carry it by hand when rolling isn’t an option.
I have long been a Samsonite user of their fabric range which is a third the price of the Lite Cube DLX luggage and it has travelled well. I cannot say the same for this luggage which, in my experience, is expensive, shoddy and easily damaged despite their claims that it has superior durability. The highly stylish appearance has disappeared because of the number of scuffs, dents and marks on the exterior. It looks like I found it on the side of the road. By necessity luggage gets handled by airport crew as they see fit. Luggage should be able to accommodate this handling as it is not possible to baby sit ones bags as they travel to the destination.
In addition I have not been able to contact Samsonite directly to get satisfaction with these issues.