Contact Zomato: Find below customer care details of Zomato, including phone and address. Besides contact details, the page offers information on Zomato’s services and products. Reach the Zomato customer care for complaints, questions or feedback.

Zomato Head Office
Zomato Media Pvt Ltd
139-P, Sector 44,
Gurgaon, Haryana 122002

Zomato Customer Care
Phone: +91 8375 097031 (S.India)
Phone: +91 8375 073452 (N.India)
Phone: +91 8375 092754 (W.India)
Email: [email protected] (general)
Email: [email protected] (business enquiries)

International Customer Care
Phone: +1 844 8 966286 (US)
Phone: +44 20 3095 4951 (UK)
Phone: +61 450 266 295 (Australia)
Phone: +27 871 352 196 (South Africa)

About Zomato
zomato logoFed up of eating the same type of food everyday? Try Zomato to locate any restaurant in and around your neighborhood. Zomato is an online portal that searches and locates restaurants nearest to your address in India. Zomato had its headquarters in Delhi and is strategically located throughout other cities to serve the largest population possible.

Zomato was founded in 2008 and is part of an international brand operating in at least 22 other countries. Zomato’s services include online ordering and the capability of making reservations online together with cashless payments. These services can be found in the following cities – Delhi NCR, Bangalore, Chennai, Jaipur, Goa, Ludhiana, Kanpur, Bhopal, Bhubaneswar, Vadodara, Kolkata, Pune, Lucknow, Ahmedabad, Indore, Guwahati, Allahabad, Ranchi, Coimbatore, Mumbai, Hyderabad, Kochi, Chandigarh, Nashik, Amritsar, Aurangabad, Visakhapatnam, Mangalore and Patna, among others. It has also has its presence in US, UK, UAE Australia and European nations.

The best advantage of Zomato is the availability of the mobile app, which means that you can order on the go thus saving time. Do you want to have a surprise birthday party for a loved one? Great, Zomato allows you to reserve the table or private room and pre-order the food, ensuring everyone has a fabulous night where everyone danced the night away. You can also browse Zomato’s webpage to see which restaurant is having buffet dinner, happy hour and even two for one deals. Zomato allows payments by credit card and debit card. In the event you walk into the restaurant and you realize you do not have your wallet, well Zomato allows for cashless payment. Let the waiter know you want to have the cashless option, all you do is open a tab and then you can continue dining like nothing ever happened.

Have you made an order and you want to cancel or change/add items, Zomato has made it easy for you. Visit the webpage and with a few clicks you can adjust your order. Whether it is a delivery, breakfast / lunch / dinner restaurant, cafe, luxury dining, buffet places, you can filter your search in a jiff. For more information, details on adding a new restaurant, or payment related concerns, contact the Zomato customer care today.

47 Comments

  1. I got tampered food last night. It was delivered after 1 hr. they figured they had to refund and so dint respond in customer support chat. for all my msgs I just got automated reply which says thanks for the feedback. Rs 250 went to bin.

  2. Arpit Kumar Reply

    I have made payment with google pay initially and payment was unsuccessful and second tym i made it with paytm,both were got successful

    I am asking for return,they are not responding
    Even in support it is not taking my complaint

  3. Zomato is pathetic and unprofessional
    No one responds or helps when there is problems
    They refuse to refund in delivered food and charge
    Cancellation for no reasons.
    Dada giri in this business for what?????

  4. Yogesh Kumar Reply

    Zomato doesn’t have the customer care for the redressal of their customer’s grievances. I have ordered Kadhai mushroom & Roti and order no is 1552913788 but the food was not delivered to me and the amount was also not refunded. Bipin Tomar was rider, he didnt call me but shows in his app that he called me 4 times and rejected my order. after sometime i tried his number but that was switched off.
    Zomato is providing worst services, there is no option to contact them.

  5. Worst services. I placed an order on 21 june the transaction was completed successfully and my money got debited from the account but I didn’t get any order confirmation. I tried to contact zomato customer care multiple times and there was no response from their end till now.

  6. Debkanya Mitra Reply

    I ordered from KFC through zomato. But I received an incomplete order. I informed them about the issues through the live chat and ask them to send the rest of the order. They said they can’t send me my order ( my order was prepaid). I asked for a refund, they said they will refund me in my bank account. As after this experience I’m not gonna order from them again, I asked them to refund me in my bank account. They denied my request. I told them I might have to raise a complain against them. They said they wish they could do the same. What kind of attitude is this. Absolutely disgusted with their service. None of their customer care numbers work. Looking at the previous complains it feels like they are scamming people.

  7. Use less zomato , No response on the numbers provided,, order is accepted but not delivered since one day…. no response on phone, no response for refund or cancellation of order

  8. Worst customer service. I placed an order on 31 May the transaction was completed successfully and my money got debited from the account but I didn’t get any order confirmation. I tried to contact zomato customer care multiple times and there was no response from their end till now. Total amount 1195/- to be refunded

  9. Zomato doesn’t have the customer care for the redressal of their customer’s grievances. I have ordered briyani and order no is1209532257 but the food was not delivered to me and the amount was also not refunded.
    Zomato is providing worst services, there is no option to contact them.

  10. One of the worst customer services you can ever expect. They don’t redress the issues , and try to find fault or excuses to get away from the problem. Never swipe your card for their transactions. Once the money is gone. Don’t even expect them to attend to your message on the chat box. They always seem to have a connectivity issue. Wonder why such apps are being patronised by gullible customers.

  11. Worst customer service. I had two order from Zomato pizza from dominoz on 21st of April they have cancled the order, where the amount was already deducted from my account, when I raised the complaint they said within 2 to 7 working days I’ll get the refund but it is not credit yet. None of contact no’s are on working conditions no use of doing follow up on the same, they are not even bothered to update the customers on the same. People I would strictly suggest not to order any food from Zomato.

  12. Hello All
    I had a worst experience. I ordered the food using zomato credit and paid the remaining balance using my card, but food was not ordered. The account was debited and zomato credit was also utilized. I am trying to reach customer Service but no response. When I spoke to one of there representative who had delivered the food last time when I ordered, he said to order from swigge. I am still trying to reach customer service and filed a write complaint online as well but no response.

  13. Worst customer service. I placed an order on 16 April, the transaction was completed successfully and my money got debited from the account but I didn’t get any order confirmation. I tried to contact zomato customer care multiple times and there was no response from their end till now.

  14. Zomato has worst service. I placed an order and out of 2 only 1 was delivered. The bill mentions both item. The delivery guy says that restaurant did’nt give hom full order. So call the restaurant but not zomato. Tried to call both zomato and Subway but nobody is picked calls for whole day. Neither anybody replied on zomato chat.
    Pathetic company and worst ethics.

  15. Raakhee Paliwal Reply

    On 27th January 2019 we ordered pizza from pizza hut through zomato and the transaction was done from my account and later we came to know that pizza hut does not deliver in our area and now I’m trying to reach customer care but your numbers are not working and no one is picking up. I want my amt 1359 to be refunded back.

  16. Chandra Sekhar Reply

    I have a small suggestion for you.I hope it helps you as well as people.Many people order food from various restaurants , they eat and enjoy the taste. And here I found one issue i.e., many people waste food because of many reasons like delivered food is heavy for them or due to other reasons. So, here is the point , if you provide an opportunity for them with the help of collecting food from them by just placing an option called “collect food from me” in the application. People who thinks that delivered food is heavy for them, chooses that option and even you don’t have to send another delivery boy for collecting that food rather you can send a notification to the near by location delivery boy to collect that food and he can distribute that food to the poor people on the road whom he finds or he can place that food in the refrigerators which has been set up by Telangana government on the main roads for the purpose of people. If you find this helpful, please implement and save the hunger people.

  17. Megha Sharma Reply

    Worst customer service. I placed an order on 31 December, the transaction was completed successfully and my money got debited from the account but I didn’t get any order confirmation. I tried to contact zomato customer care multiple times and there was no response from their end till now.

  18. I ordered from your website, when I went to make the payment, it said there was an error and the order was incomplete. So I went and made the transaction again. But I got a txt notification from my phone that you charged me for the first order!
    I need a refund on this order as early as possible.Even customer care numbers are not working

  19. Abdulla Bilavinakath Reply

    I am really disappointed with Zomato. I purchased Zomato Gold membership for 1 year as a trial through my laptop. The next day I was just exploring more on the Zomato App on my phone. I couldn’t see any offers from Gold on my mobile app so went on searching. I clicked on the tab Gold membership you wont believe Zomato renewed my membership taken the day before and charged me AED 200/- without asking any questions. PLEASE DON’T FEED YOUR CC DETAILS IN ZOMATO. You wont get any phone number to talk to them directly. Even if you get one they wont be incharge for solving your problem. This is my experience with ZOMATO.

  20. Worst customer care service is zomato. Their chat doesn’t work. None of their numbers work. You cannot get any help regarding orders. All my friends have stopped using zomato because of their pathetic customer service.

  21. I had placed an order at Shree Wraps & More with order no. 1462983827 at 12:25 PM today.

    The food was ready and also “On the way” and I was waiting for it to arrive. I was tracking the movement of the delivery person which was last seen at a traffic signal.
    Within 5 minutes the order was cancelled. I immediately contacted your helpdesk who told that order has been cancelled as I could not be contacted to collect the order.

    I have been ordering from Zomato from quite a long time and have never faced any issues with any order. Not sure if the delivery persons have discovered this procedure to have a free meal at our cost.

    The help desk associate of yours was also of no use and also did not check the location at which the order was cancelled. Very bad customer service from the person.

    Please check the details and let me know as to why the order was cancelled within 5 mins and also the delivery was to be done at my office and could have been done at the
    reception or order status could have been changed to Delivered after which I could have contacted the delivery person. But the intention of cancellation looks to be mischievous
    and the person was not at all interested in delivering the food.

  22. Very bad food and bad service by zomato.

    Today i ordered the food via zomato, from kwality restaurant pune, the delivery boy was very rude, he called me up and said that my address did not exist, when i tried to tell him the directions, he hung up on me. He came late, with the food cold. He told me he had picked up the food from the restaurant at 2 pm. but reached my place at 2.45 pm. Also, when he gave me the bill, zomato had not given me the discounts mentioned on their website. I asked the delivery boy and he said i need to check with zomato.

    i told him i will not accept the food, as it is cold. he told me he is poor etc. so i took the food. i gave him 1000 rupees, he said he has no change, so i gave him 500 rupees and then went to look for 283 more. but could not find an extra rupee so paid him 282 more. the total bill was 783.

    i took the food in, when i opened it, the nan was burnt and inedible. the palak paneer was bad, and worst was the chicken supposedly the signature chicken makhanwala of the restaurant with hard pieces in a dish which is ideally soft chicken pieces in sauce a complete dissapointment
    the delivery boy came back after 10 minutes and told me, he only had 483, and that i did not pay him the complete money. i told him, i counted and gave him, and i dont like such games. he said he has no money this is the only money he has. i told him, if that was so, then he should have 282 if i did not give him 500 rupees, moreover, he did not give me a bill, he looked at his phone and counted the money in front of me. I told him in specific terms, i want the order cancelled. however, he did not return the money. customer svc guy called me from zomato. he told me the order will be cancelled, and that i should complain to the restaurant about the bad quality of food, which i did to the manager Daniel, who told me he will send me replacement food. Then he called me back and said that the delivery boy from zomato had arrived and he was going to give the fresh food to him at 3.10 pm. its been more than 2 hrs since then, the food has not been brought. I suspect the delivery boy took the food and ran. He took money from me, tried the stunt of taking extra money out of me, and did not give me the food either.

  23. I had a very bad experience from Zomato. i made order by mistake and cancel the order within 2min still they are giving me the penalty charge of the food . The customer service executive says he cannot do anything for that because the restaurant guys were not responding to his call. I will never ever use zomato again in future.

    Worst customer care service is zomato. Their chat doesn’t work. None of their numbers work. You cannot get any help regarding orders.

  24. I didn’t received my order and when I asked if they could give me my credit back, They blame it on me. Accusing me that my number was not reachable. I did tracked the delivery and I’m sure that he didn’t called me. After a while I took his number from the Customer Care and when I called him he kept diverting my calls. They keep wasting my time and know even ignoring my messages. They say I wont receive my order or the credit.

  25. surya kiran Reply

    I have ordered a milkshake from your app and the money has been deducted but the transaction never got through. I don’t have a number to reach out and talk to regarding this for immediate help, Can you arrange for the refund immdly. thank you.

  26. My friends came to meet me from Rajasthan in Chandigarh, I decided to order food from Zomato.
    I ordered three Veg Thalis from a restaurant named Jalandhar Sweets, But unfortunately, I received thalis after a long wait of 1 hours and without Chapaties as well. That was a really disappointing first-time order experience. I made a call to Customer care, he was saying that he would refund only for missing Chapatis… disgusting, By the way, thanks for your kindness Zomato. I decided never to order from Zomato again.

    • I have ordered a cake from your app and the money has been deducted but the transaction never got through. I don’t have a number to reach out and talk to regarding this for immediate help, Can you arrange for the refund immediately thank you

  27. SUkanya Pal Reply

    This is regard to the order number 1282480932 dated on 15.07.2018. I placed an order from Smally’s Resto Cafe Bangalore around 8pm. The money was paid via card and the order was confirmed and was said to be delivered around 8.30pm. When the time was 10.30pm and the food was not delivered I started contacting the helpline number and made a conversation with the helpline person. They kept saying that the order will be delivered till 11.30pm. When we contacted the restaurant they said they waited for the delivery person for 2hours and then zomato cancelled the order. The customer care person kept harassing and gave wrong information (even the delivery persons number) throughout. We didn’t get any food. When shall I get my money back?
    Why is Zomato harassing people in the name of business?

  28. I need a refund on this order as early as possible.Even customer care numbers are not working
    I ordered from your website, when I went to make the payment, it said there was an error and the order was incomplete. So I went and made the transaction again. But I got a txt notification from my phone that you charged me for the first order!

  29. I ordered from your website, when I went to make the payment, it said there was an error and the order was incomplete. So I went and made the transaction again. But I got a txt notification from my phone that you charged me for the first order!
    I need a refund on this order as early as possible.Even customer care numbers are not working

  30. Madhav Parmar Reply

    I ordered food from your website , after completing the payment i got message from my bank that the said amount has been deducted but on your website i got a message that the transaction has failed. My money has been deducted from my account but your app says that there is no transaction . I want my payment to be refund. I tried all your customer care numbers and even i had inform through message and email but still i have’nt got any reply from your side .I have checked it is not at all my fault.

  31. Samita Nag Reply

    I am regular reviewer of the restaurants on Zomato. I would like to request a technical assistance for reviewers like me. As the no. of restaurants we review grows, we lose track of the restaurants we have reviewed. Would request a search of restaurant name within the profile of the reviewer where we can put in the search for the restaurant and see whether we have reviewed the place or not.\

    Thanks

  32. I had a very bad experience from Zomato on 27th May. Very pathetic service , ordered Veg food for Rs.815 and I got non veg food for Rs.200. The customer service executive says he cannot do anything for that because the restaurant guys were not responding to his call. This is not the first time happening , same day I had uninstalled their app. I will never ever use zomato again in future.

  33. Worst customer care service is zomato. Their chat doesn’t work. None of their numbers work. You cannot get any help regarding orders. All my friends have stopped using zomato because of their pathetic customer service.

  34. I ordered food from your website (new sher-e-punjab dhaba), after completing the payment i got message from my bank that the said amount has been deducted but on your website i got a message that the transaction has failed. My money has been deducted from my account but your app says that there is no transaction . Please rectify this as you have literally scammed me of my money . I tried all your cust care numbers and none of them work.I await for a reply last time also same thing had happend i thought it is my fault and now i have checked it is not at all my fault…. kindly check your app and wesbsite……. kindly reply to me

  35. For the first time I decided to use Zomato and it said about 30% off on your first order but unfortunately when I made the payment by applying the promo code on my first order I didn’t got the applicable discount and more ever it showed payment getway failure but money from my account were deducted.
    It is a humble request to look into the matter and looking forward for a positive response

  36. Anshul Srivastava Reply

    I have complain against zomato. What is the use of this app and this company when the customer is not getting the food on time.
    Zomato is not following up during the process of delivery so that order reaches on time. They follow up after the whole 1 hour is completed which is the time of delivery in my case.

    In this time I can go to a restaurant and the meal is offered in max 20 mins

  37. Respected Team,

    I am a regular customer who has paucity of time to cook, since I am an advocate and thus, 19/20 of my meals I need to order (mostly Swiggy or FreshMenu as it is reliable and reasonable, unlike you).

    I was suggested of Zomato Orders and thus, I ordered via Zomato order on 8th April, 2018 at 4:32 PM from Dadi’s Dum Biryani and the amount was somewhere around Rs. 1500/-.

    When the food came out the curry dishes were not closed which fell as soon as we took it out. Further, we also ordered dahi kebabas, in which the curd was stale and because of which one my client got food poisoning.

    When I raised this issue, I was told that nothing can be done!

    Now consider this as a legal notice as I will be going under Section 2(r) [Unfair Trade Practices] of the Consumer Protection Act, 1986.

    Either, revert back the amount for the same or I shall be demanding a compensation for about 25,00,000/- and sanction.

    Thankfully I have the reports of my client and further the food laws in India have the provision that the ‘Supplier’, here being Zomato, shall be not allowed to further carry their business for a term of 1 year.

    I shall proceed in next 24 hours if the payment is not refunded. Further, I have clients who have been harassed (abused and threatened) by Zomato delivery boys. Caveat Venditor, isn’t just a phrase, but a practice too in India

  38. Sujaykamal Reply

    My account has been disabled for ordering. Please enable it. I need it so urgent I have to order. Please enable it soon. It’s very urgent

  39. I have ordered for dinner from Sitara Restaurant yesterday (5/4/18) at electronic city phase 1 Bangalore. I made the full payment through netbanking which of of around Rs. 247.00. However when I received the food one item was missing (mango milk shake) and the zomato delivery boy told he cannot help and asked me to contact the restaurant as it is not his responsibility.

    I called up the restaurant and they told me it was the fault of zomato delivery boy as they had prepared both the items but the boy took only one. They told me to contact zomato and ask for refund as it is not his responsibility. I tried calling several numbers of zomato helpline numbers that are available on internet but none of them worked.

    My money is gone, I did not receive food for dinner and no help from zomato or the restaurant. I want the refund of my money and want to know the real reason of this harassment that I had to face yesterday night after making the full payment for the ordered food.

  40. Avdhesh Kumar Reply

    I ordered food Order ID: 1290247735 from your app (Swadi Rasoi Dwarka) at 9.30 PM on 25/03/2018, but to my surprise no one turned up from Zomoto and finally I have to collect the food at 11 PM from restaurant on cash payment. i also got a mail from Zomoto that food has been delivered which is incorrect. My money has been deducted from my account and I paid twice for one transaction, One through Paytm to Zomoto and another cash to restaurant therefore it is requested to refund my money immediately . Please rectify this as you have literally scammed me of my money . I tried all your cust care numbers and none of them work.I await a reply or else i m going to the consumer court.

  41. Arunima Basu Reply

    Yesterday I ordered dinner for my guest, I did not receive any call or update that the order was canceled. In the website also it showed that the order will be delivered. We waited till 11pm, and finally called at customer care to find out that the food was cancelled! My guest just arrived from USA, and we were so embarrassed in front of her. Why on Earth will it not be updated in Zomato website even though the order is canceled? I am attaching the screenshot of this horrible experience, though I know you will do nothing!

    The previous day also, we tried to place an order from Taratala Arsalan, but Zomato says ‘The restaurant does not deliver in this location’, which is wrong information! Arsalan New Alipore does deliver at Silpara Purba Barisha, and they actually delivered the food in my home! I just placed the order by calling the restaurant instead of Zomato! Really disappointing and embarrassing! I used to trust Zomato before making a move! Now it seems, that their services have changed!

  42. Christopher Reid Reply

    I ordered from your website, when I went to make the payment, it said there was an error and the order was incomplete. So I went and made the transaction again. But I got a txt notification from my phone that you charged me for the first order!
    I need a refund on this order!

  43. Dear Management

    I believe that your service is highly unacceptable.

    I ordered through Zomato on Thursday 10 November to a restaurant called Marakesh. I first accepted the order, even though the delivery time was stated at 45 min. As soon as I paid AED 516.00 via my credit card (cash was not accepted); the delivery time was stated as 90 min.

    In the first instance, this large difference in time for the delivery was not acceptable, however after waiting 30 minutes. After my money had been taken out of my credit card, I received a message from a third party (the delivery company) to advise the delivery could not be made.

    It has now been 7 days and I have not received my refund of AED 516.00.This is completely unacceptable and dishonest. If I do not receive compensation for this high inconvenience and stress, I will advertise on social media outlining how zomato can not be trusted as a service to use.

    Regards

    Louisa

  44. I had the worst experience today..your service is quite pathetic.. None of your customer care numbers work..I don’t know if that’s intentional.. It was the last time I tried to order for online on zomato!

  45. Capt Prasenjit Biswas Reply

    I ordered food from your app (Yellow Chilli Noida), after completing the payment i got message from my bank that the said amount has been deducted but on your app i got a message that the transaction has failed. My money has been deducted from my account but your app says that there is no transaction . Please rectify this as you have literally scammed me of my money . I tried all your cust care numbers and none of them work.I await a reply or else i m going to the consumer court.

  46. I like using zomato app, I would like to request you to please regular update the rating of the restaurant. So we can easily choose the best restaurants. I all be very thankful to you.
    Regards

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