Head Office
Zain Group Head Office Bldg
Airport Road, Shuwaikh,
PO Box 22244
13083 Safat – Kuwait
Customer Service
Phone: 107 or +965 2464-4444 (Kuwait)
Phone: +966 590000959 (Saudi Arabia)
Phone: +249 90001111 (Sudan)
Email: info@zain.com (corporate)
Email: cust_care@kw.zain.com (Kuwait)
Email: customercare@bh.zain.com (Bahrain)
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About Zain
Zain is a Kuwaiti telecommunications company that was founded as MTC in 1983. Operating in 8 countries in the Middle East and Africa, Zain employs more than 7,000, and offers voice and data services to 45+ million customers. The first mobile operator in Kuwait, MTC was rebranded to Zain in 2007. Zain currently operates in Bahrain, Iraq, Jordan, Kuwait, Lebanon, Morocco, Saudi Arabia, and Sudan. Listed on the Kuwait Stock Exchange, the publicly traded company’s largest shareholder is the Kuwait Investment Authority.
If you want to locate a Zain store nearest to your address for new connections, you can use the store locator on the website. For some regions, Zain has an online store where you can purchase routers, smartphones and tablets with cellular connection. You can also subscribe to postpaid and Internet packages on the e-shop. There are plans that suit a variety of lifestyle, covering Internet, local minutes and SMS. If you have purchased a prepaid SIM card, you can activate same on the website. Internet plans vary for both prepaid and postpaid plans.
You can activate add-on services like voice mail, video call, call divert, and international roaming. To view or pay your bills online login to your Zain account online. You can also manage services on the user dashboard. For more information or queries on store locations, payment, refund, cancellation, technical support, or others, reach the Zain customer service.
