Contact Yale UK: Find below customer service details of Yale UK, including phone and email. Besides contact details, the page provides a brief overview of the home security systems dealer and its services. Reach the Yale UK customer service below for queries, complaints or feedback.
Yale UK Head Office
School Street, Willenhall,
West Midlands, WV13 3PW
United Kingdom
Yale UK Customer Service
Phone: 01902 364606 (customer service)
Phone: 0845 302 4765 (locksmiths)
Email: [email protected]
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About Yale UK
Yale is a home security locks manufacturer founded in the year 1868. The first Yale factory was located in Newport, New York. Yale has operations across the US, Europe, Asia and Middle East. In the UK, it is headquartered in Willenhall, West Midlands. The brand is part of the ASSA ABLOY Group
Yale’s products include alarms, CCTV cameras, smart locks, digital door viewers, Doormaster multi-point locks, cylinders, PVCu doors, door closers, nightlatches, mortice locks, padlocks and safes. Under alarms, you have the advanced Yale Smart Home Alarm Starter Kit that allows to arm and disarm the system via smartphone. The kit comes with a smart hub, PIR motion detector, keypad and batteries. There is also the Yale PIR Motion Detector that will activate the alarm when motion is detected. Under smart locks, you have keyless and keyfree connected smart lock, code handle and keyless connected key card, among others. Yale’s Doormaster range of multi-locks easily fits all PVCu and composite doors.
Locate a Yale store nearest to your address here. Yale products can also be purchased online on the website. Categories found include alarms, CCTV, safes and locks. Products can be purchased online using major credit cards. Register your product online to keep track of warranty, service requests, updates or others. For more information or queries on store locations, cancellation, warranty, service centers, repairs, or others, reach the Yale UK customer service.
Disgraceful behaviour of Yale customer service, they will not entertain my faulty £500 CCTV unit as the DVR is faulty, they even sent out wrong parts for it, and will not let me send those back as they say that they have sent the correct ones out. Yale have barred me from their Twitter site, they refuse to contact me. They take my money but give no service, absolutely disgraceful.
I totally agree with comments of Benedict ongoing problem with my camera system at home and CANNOT get anyone to call me back after obligatory 15 minutes on hold every time you call them
I’ve tried many many times to call this useless customer services line. After around 30-45 minutes on hold with stupid useless information announcements and annoying music, you might be lucky to get someone to answer, then 1 of 2 things will happen. Your phone will give a ring tone and you expect someone to pick up, but no; they immediately hang up!! Again if you’re lucky, and get to speak to a person, they cannot help you and say that a manager will call you within 24 hours. Like that’s going to happen!!
I bought an EF3 alarm kit in May, It apparently got discontinued around that time, and despite the fact that it has a 2 year warranty, and one of the PIR’s didn’t work, they say that it’s not supported anyy more and there are no replacement parts.
Staggered!!!! Worst Customer Satisfaction/Service I’ve ever encountered. They should be ashamed.
Line is forever engaged. Totally unhelpful staff who, when they finally answer, tell you the team you need have now gone home. You request a call back next day. When finally it comes the phone rings a couple of times. As you answer, line goes dead. You call back and the line is once again engaged. For such expensive products, the customer service from Yale is terrible. I would avoid in the future based on our experience.