Head Office
Digital Commerce Lanka (Pvt) Ltd
1st Floor No 275,
Nawala Road, Nawala
Sri Lanka
Customer Service
Phone: 0117 269 269
Email: support@wow.lk
Email: escalation@wow.lk
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About Wow
Wow.lk is a leading Sri Lankan ecommerce website owned and operated by the telecommunications giant Dialog Axiata. Launched in 2011, the website offers a wide range of products and services. Also shoppers will find deals and discounts across categories such as phones, appliances and fashion. Wow’s three main offerings consist of Wow Deals, Wow Mall and Financing. The regular deals featured on the website offer discounts up to 70%. Not just merchandise, there are also discounts on travel and regular services. Wow Mall on the other hand boasts of a catalog that exceeds 3,500+ products. It lists items offered by both domestic and international sellers. The ecommerce facility connects both buyers and sellers. For those lacking finance for purchasing their favourite smartphone or television, can look for Dialog Pay financing. The payment scheme allows shoppers to pay for any product on a monthly installment. You can choose the duration for 12 months to up to 36 months.
Shoppers can start at the homepage which lists featured deals that last for a short period. Further, shopping can be done by keyword, category and brand. Some of the popular brands you will find listed include Apple, Sony, Huawei, LG, Dell, Canon, JVC, Samsung and Nikai. As for the categories you will find listed, they include televisions, computers, washing machines, refrigerators, cameras, audio-video players, wearables, tablets, smartphones, headphones, musical instruments, headphones, sports equipment, furniture, electricals, home appliances, home decor items, medical supplies, clothing, fashion accessories, books and stationery. The product pages provide all necessary details of specifications, price, and delivery areas.
Purchases on Wow.lk can be made using major credit/debit cards, eZ Cash and cash on delivery. During checkout you can see the delivery options and charges. Wow currently delivers to all areas across the island. Delivery time can take 2-5 business days. If not happy with product quality, Wow’s return policy allows shoppers to return or exchange within 14 days (there are exceptions). Products must be in its original condition. Refunds will be processed in the original payment method. Also refunds are processed within 2-3 working days. For more information or queries on payment, cancellation, refund, or others, reach the Wow support.
