Contact of OYO Rooms customer service (phone, email)

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Contact OYO Rooms: Find below customer service details of OYO Rooms, India, including phone and email. Besides contact details, the page also offers a brief overview of the budget hotel chain. Reach the customer service below for support, complaints or feedback.

Head Office
325, Spaze Itech Park,
Sector 49, Sohna Road,
Gurgaon, India

Customer Service
Phone: +91 93139 313 93
Phone: 070651 11128
Email: [email protected] (corporate booking)
Email: [email protected] (partner support)

About OYO Rooms
OYO Rooms is a technology-enabled marketplace of budget hotels across India. Founded by Ritesh Agarwal in 2013, the network of budget hotels operates from it’s headquarters at Gurgaon, Haryana. The company, which claims to be South Asia’s largest hotel chain, boasts of 12,000 hotels in 500+ cities. You can pick from more than 3,30,000 in India, China, Malaysia, Nepal, Indonesia and UAE. Across India, you will find the brand’s presence in Gurgaon, Noida, Mumbai, Bangalore, Goa, Chennai, Hyderabad, Kolkata, Jaipur, and other leading metros. Not just the popular metros, OYO Rooms is also present in Tier I and Tier II cities, where the properties are centrally located.

Travellers can search for a hotel on the website by inputting the date, location and number of guests. You can choose between OYO Townhouse (casual stays), OYO Silverkey (executive stays) and OYO Home (home stay). On the search results, you have the option to filter by accommodation type (apartment, hotel, home), and hotel facilities (parking, WiFi, AC, elevator, pool, conference room, banquet hall, TV, in-house restaurant, and parking). Further, filter hotels by price, popularity or guest ratings. You can do all this and much more while on the go using the OYO Rooms app for Android or iOS. The app also regularly sends notifications on hot discounts in your city.

Most OYO properties are well maintained with the choice of AC, free Wifi, TV and clean washrooms. On each of the property listing, you can see the list of amenities you can receive there, the price after discount, check-in/check-out time (varies according to property) and the cancellation policy. The standard check-in time is 12 noon. Some properties allow early check-in for free and others might charge a nominal account. Early check-in will be subject to availability. The details of the same are published on the Guest Policy page.

Most locations, dont provide refund in case of no show. Also booking cannot be cancelled or modified after check-in date. However, some locations allow cancellation within 10 minutes after booking. Refunds will be deposited into the original source within 7-12 working days. To modify or cancel your booking, you can sign in to your account. Also download an invoice of any past booking from your account. If you frequently travel, then you might want to joint OYO Wizard, the hospitality membership program that gives members additional discount on all Wizard member hotels, instant rewards in OYO Money wallet, and access to exclusive deals. The Wizard has three tiers – Blue, Silver and Gold. The membership can be purchased on the website or app. The membership is non-transferable and non-refundable.

Are you a hotelier? Join the OYO network and grow your business. The OYO Asset Management will help increase occupancy and revenue. There are more than 6 million customers looking for a room on the website. OYO Rooms already has a partner network that exceeds 15,000. For more information or queries on store hotel locations, payment, cancellation, refund, career, or others, reach the OYO Rooms support.

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  1. It’s such really disappointing to know how OYO respond to my complaints about the process of my refund. It’s been more than 2 months and yet there is no news about it. They said the process already began since 28-02-2020, but until today 07-05-2020 I haven’t received the redund. Actually the refund is less than $10.00 but I think OYO doesn’t care about its reputation anymore.

  2. Heidi Sanchez Reply

    I am very disappointed with the way they don’t pay back the 100 dollar security deposit. They want the money when you stay there but take over a month to get your refund

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