Head Office (US)
10130 Perimeter Pkwy,
Suite 300
Charlotte, NC 28216
United States
Customer Service
Phone: 1-866-354-WORX
Phone: 1-866-354-9679
Phone: 1-855-279-0505
Email: b2binquiry@worx.com (partnership queries)
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About Worx
Worx is a line of garden and lawn equipment owned by Chinese manufacturing company Positec Tool Corporation. Introduced in the year 2004, the brand’s products are primarily sold across North America, Europe and Chinese markets. Worx’s garden and lawn equipment, and power tools can be purchased with major retailers such as Lowe’s, Costco, Walmart and The Home Depot. The products are branded under Worx Pro, Worx DIY and Worx Garden. While Worx Pro is a line of high-grade power tools for professionals, Worx DIY are smaller power tools designed for homeowners and DIYers. They come in various sizes and features. Other brands part of the Worx family include Trivac, GT Revolution, Switchdriver, Hydroshot, Aerocart and Pegasus.
To test a Worx product or get details on price and features, you can visit any nearest authorised outlet. The store locator on the website is designed to help you locate a store by your current location or address. A more convenient option would be to explore the latest products on the website. You also can keep a check on the products currently on big discounts. If you prefer to shop online, the Worx estore has a seamless easy-to-shop interface. You can shop by category or by inputting the item name. Worx products available on the market include string trimmers, edgers, portable power cleaners, leaf blowers, yard carts, lawn mowers, chainsaws, hedgetrimmers, drills, power saws, sanders, and tool combo kits. Coming to accessories, you have batteries, tune-up kits, tool accessories, blowers accessories, Aerocart and lawn mower accessories.
By clicking on a product, you are taken to a page with an overview and highlights of the item. The technical specifications sheet show the voltage, no-load speed, machine weight and diameters. And there are large pictures showing the item from various angles. The FAQ section on the page answers most questions to do with the item’s uses and other related. Most Worx products come with a 2 year standard warranty and 1 year extended warranty. During the time of warranty, should the tool be defective as a result of workmanship or faulty materials, Worx will replace the defective unit or the part. You could also get a brand new replacement product as well. Ensure you have registered your product online to keep track of the purchase, warranty and any updates to do with the product. Registered members also get updates on promotions and new launches.
New buyers can read the reviews left by others to understand whether you should proceed with the buying. Purchases on Worx can be made using major credit cards. You can have the option to pay in full or through easy installments. As you checkout the page will reveal the shipping options, along with cost and timeframe. Sign into your account any time to view order history or track an item. If not fully satisfied with the product, you can return item within 30 days for refund. Note that all returns must be in the original packaging and contain all original components. All refunds will be processed within 3-5 business days. For complaints or queries on store locations, manuals, warranty, refund, or others, reach the Worx support.
If you discontinue a product why don’t you have a customer loyalty program? Give a returned discontinued product and get new product at half price kind of loyalty incentives. What else would make me not want to try some other brand?