Find below the customer service details of White House Black Market. Besides contact details, the page also offers a brief overview of the fashion retailer.
Head Office
11215 Metro Parkway
Fort Myers, FL 33966
United States
Support
Phone: 877-948-2525
Email: customerservice@whitehouseblackmarket.com
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About White House Black Market
White House Black Market is an American omni-channel retailer that specializes in upscale clothing for women. It began as two small boutiques in Baltimore, Maryland as The White House and Black Market within a gap of ten years. It has 36 boutiques and over 72 outlets across the United States, Canada and Puerto Rico.
Several clothing and accessories boutique and stores are operated by White House Black Market across United States and Canada. Since 2003, White House Black Market has operated as a subsidiary of Chico’s FAS. Although the name was given to showcase the simplicity of black and white, today you can find all the latest colors, styles, and trends in clothing. Initially, The White House boutique in Maryland sold clothes only in the shades of white. The co-founders of the boutique were Patricia Smith and Richard Sarmiento. The company aims to provide exceptional service to its customers, and you will get it both online and in store.
There are different categories for one to shop from. You can choose to shop tops, tees, sweaters, jackets and blazers, jeans, pants, shorts, dresses, skirts, petites, and swimwear. There is a huge collection of shoes and accessories as well which includes jewelry, totes, sunglasses, and many other popular items. The most loved category, ‘Dresses’ have featured shops and dress types. Short and mini dresses, knee length maxi dresses, midi dresses, maxi dressers, and petite dresses are the different kinds of dresses available. If you are visiting WHBM for the famous collection in shades of white and black, you should check the ICONIC WHITE + BLACK collection under clothing.
There are also options to shop from Sustainably-Sourced, and Bestsellers. In case, you do not have anything particular in mind and want to pick something for an occasion, you should visit the What to Wear section. You will find sections like vacation wear, weekend wear, work from anywhere outfits, special event and outfit inspiration to help you make up your mind.
Customers can also get free styling advice either in-store or online. Experts stylists are available for live chat or by prior appointments at stores. You can enroll for rewards program which includes tier-based discounts, promotions, free shipping and invitations to private sales based on customer’s annual spend. The exclusive perks like notification on new arrivals, offers, invite to exclusive events and more depends on the level which includes Insider, Trendsetter, Icon, and Legend. The exclusive gifts and invites are reserved for Icons and Legend.
There is a flat shipping rate of $7.95 for standard shipping which will take 4-10 business days. However, this rate is not applicable for silver, gold, and platinum members. Express shipping for $17.95 takes 2-3 business days for shipping. The rate is $15.95 for Rewards Members. You can also get next-day delivery at $25, which is $23 for Rewards Members.
Items you order online can also be picked up from any White House Black Market store. If the item is available at store, you will be able to view all the store locations where it is available. Your order will be ready to be picked up within 4 hours. In case of returns, you can just visit the store of WHBM to return the item within 60 days of the date of purchase. Products can be also returned via mail. You can download the Return Shipping Label from Returns Portal on the website to send your order via mail.
There are lot of payment methods available after shopping at WHBM. All major credit cards including Discover, American Express, Diner’s Club International, JCB, Visa and MasterCard, PayPal and White House Black Market Gift Cards.
