Head Office
Wayfair LLC,
4 Copley Place,
7th Floor, Boston,
MA 02116, United States
Customer Service
Phone:877-WAYFAIR
Phone: 877-929-3247
Phone: 844-347-3763
Email: service@wayfair.com
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About Wayfair
Wayfair is a popular retailer of furniture, decor and furnishing products, founded by Niraj Shah and Steve Conine in 2002. Formerly operating as CSN Stores, Wayfair employs more than 14,000 and operates from its headquarters at Boston, Massachusetts. In 2018, the company reported revenue of $6.7bn. The ecommerce company ships products from its warehouses spread across the US, Canada, UK and Germany. Other brands part of Wayfair’s portfolio include Joss & Main, All Modern, Birch Lane and Perigold.
There is a wide selection of items across home furnishings, decor, housewares and home improvement to choose from. There are more than 14 million items on the catalog, thanks to the unbranded supplier base that exceeds 11,000.
Shoppers can head to to the Wayfair website to explore newly launched and popular selling products. You can shop by keyword or by the main categories. The homepage also features some of the home decor and furnishing products available on massive discounts. Bargain hunters can also head to the Sale section to find a wide range of products with 30% to 80% off retail price.
As for what you can shop on the website, you can find sofas, living room sets, TV stands, chairs, ottomans, beds, nightstands, bed frames, dining room sets, dining tables, office furniture, storage benches, file cabinets, mattresses, bathroom fixtures, door mats, outdoor rugs, area rugs, vases, curtains, blinds, wall decals, clocks, wallpaper, canvas art, outdoor lighting, swing sets, workbenches, storage furniture, ceiling lights, lamps, outdoor lighting, tableware, cookware, cribs, toddler beds, kids bedroom sets, bunk beds, microwaves, blenders, refrigerators, dishwashers, air conditioners, washing machines and vacuum cleaners, to name a few.
You can filter products on Wayfair.com by size, type, material, color and price. And when you click on a product, the page contains an overview along with description and highlights. The product page also lists the material, weight and other useful specifications. There are high quality pictures showing the product from different angles. The Questions & Answers section lists some frequently asked questions on the product. You can further read reviews left by other shoppers on the product quality. Additionally, you can also call or chat with an expert for better clarity.
Wayfair’s design services will help shoppers to consult with an interior designer to get professional help. You will be asked to fill in a form with details on project goals and style, and then you will be asked to choose a designer. You will get hand-picked options, recommendations, design concept and 3D room visual.
Shopping on Wayfair can be done using Visa, MasterCard, Discover, American Express, Wayfair credit card, PayPal and gift cards. Those using Wayfair credit card enjoy free shipping with no minimum order and special financing. You can apply for the card on the website or by speaking to Wayfair support. Speaking of shipping, there is a flat shipping rate of $5 for orders under $49. Orders over $49 qualify for free shipping.
Small items are sent via UPS or FedEx. There are standard as well as expedited shipping options. The standard economy shipping takes three to eight business days. While expedited shipping takes two business days, express shipping ensures you get your order within one business day. Delivery methods for larger items are different. You can choose to have the item unloaded and assembled inside your home or have it dropped outside home. For a flat fee you will receive expert assembly or installation services. And all services are fully insured.
Shoppers who would like to return an item or are dissatisfied by the quality of item, enjoy 30 days return policy. Products can be returned for full refund or store credit. Clearance items, gift cards, items that are assembled and personalised items do not come under the return policy. Registry items as well can be returned for store credit. All refund will be processed in the original method of payment.
If you regularly shop on Wayfair, register for MyWay loyalty program. Members enjoy fast and free shipping, and additional discounts for furniture assembly and product installation. And there is Wayfair Professional, offering members only perks and deals. With Professional, you will have an account manager and can connect with service specialists. For complaints or queries on payment, cancellation, refund, warranty, installation, career, or others, reach the Wayfair support.
Bed is lovely, looks much more expensive we are both very pleased and the delivery team were a really pleasant and friendly pair. One small gripe,a number of rub marks on paintwork due we think to movement of parts in transit.Do not want this recorded as a complaint but maybe more padding on parts.
My husband and I called to get help I’m ordering a doggy playpen. Barbara A helped us get it done. She was so nice courteous and understanding, she was great. Thank you for your help. And we give you A5 And thank you to Maria C. I messed up the survey. Had to call back, Maria she got me on the right track to rate our helper.
Excellent service from one of the customer service team at wayfair.The gentleman’s name is Bjorn,originally from South Africa.He went the extra mile to resolve my issue.Gracious and thoughtful.
I used to think you were different, now you are just as bad as dealing with HOUZZ and AMAZON! The fact that not one of your associates is available to assist a customer on the west coast after 4pm EST. is absurd to me. So, I’m supposed to get up at 4am to get service? It now takes at least a day for my rep to get back to me. The other day I was on hold for 45 minutes then told, you were now closed!
Can you please speed up your website? Every time I choose to search your inventory it takes forever to respond and to switch pages. I just went online to search for an item and gave up as usual. I can search Amazon or Overstock without any problem but your website drives me crazy. Are you not aware of this problem! Get it in gear and speed up!