Waterstones: How to get in touch

Head Office
Waterstones Booksellers Ltd
203-206 Piccadilly
London W1J 9HD

Customer Service
Phone: 0808 118 8787
Phone: +44 208 045 1001
Email: support@waterstones.com
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About Waterstones
Waterstones is a leading retailer of books in the United Kingdom. Founded by businessman Tim Waterstone in 1982, the national bookchain has a network that includes over 280 bookshops. Employing more than 3,500, the company officially operates as Waterstones Booksellers Ltd. Based out of London, Waterstones also has stores across Ireland, Belgium and Netherlands. You can locate one using the shop finder on the website. A search can be made by inputting the town, city or postcode. At the outlet, you can explore a catalog of more than 30,000 books that range over a broad field of interests. You can also shop for stationary, gifts and related products.

For those bookworms that enjoy shopping online, Waterstones operates an Internet store where you can purchase books with just a few clicks. Through the search option, you can easily find a title, author or ISBN. Be it fiction, non-fiction or children’s books, you will find them all listed here. Shopping of books can also be done through the Waterstones app for Android or iOS. Explore the New section to know those titles that have just been launched on Waterstones. The Bestsellers section will help you track the favourites. There are more than 10,000 book titles you can shop from. If you are specifically looking for fiction or non-fiction books that are on sale, you can browse the Clearance section. Here you will find a wide assortment of books that come with a bargain.

Easily filter books on the Waterstones website by genre, author, price, publisher and language. Formats you will find include paperback, hardback, book, CD-audio, sheet map, spiral bound, and mixed media. As for genres, you will find art, fashion, biography, business, Internet, food, health, history, nature, poetry, drama, politics, romance, science, technology, sports, spirituality and travel. When you click on a title within the category, you can see the book’s author, read the synopsis, and know what other users have to say in the Reviews section. Shoppers can decide to have a book delivered to address or check out by using Click & Collect, a service that allows you to pick the item at nearest outlet.

Payment for shopping on the website can be made using major debit/credit card, PayPal, Waterstones Plus Reward Card and Waterstones gift cards. Books with an order value of more than £25 will be shipped for free. The standard delivery within UK can take 3-5 working days. Choose the 1st class and 2nd class courier service for faster delivery. Note that items that are ‘in stock’ at the shop are often ready to collect the same day. Not just to locations within UK, Waterstones also ships products to regions across Europe, Asia, North America and the Middle East. The shipping charges and timeframe will be revealed during checkout. If not happy with the purchase, you can return same within 30 days. You can request for a refund or exchange. The refund amount will be processed in the original payment method. Existing users can sign into their account to view orders or request cancellation.

Regularly shop at Waterstones? Become a Waterstones Plus member to earn benefits every time you purchase at one of the outlets. Members earn points when they shop at Waterstones. The same can be redeemed at a store or online for future purchases. Members also receive access to exclusive events, offers and even access to signed and special editions. You can become a Waterstones Plus member on the website or by visiting any of the nearest bookshop. For queries or complaints on payment, shipping, refund, cancellation or others, reach the Waterstones customer service.