Vivo Head Office
Telefonica Brasil,
Av. Luis Carlos Berrini,
1376 – 13th floor – São Paulo – SP – 04571-936
Phone: 0800 771 05 33
Vivo Customer Service
Phone: 8486 or 1058
Phone: 106 15 (digital TV)
Phone: 0800 775 12 12 (complaints)
Email: contato.atacado.br@telefonica.com (complaints)
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About Vivo
Vivo is Brazil’s leading telecommunications brand launched in the year 2003. It was s a joint venture by Telefonica and Portugal Telecom. Owned and managed by Telefonica, Vivo in 2014 had a revenue of 11,231 million euros in Brazil. The company, also known as Telefonica Brasil, currently has over 106 million subscribers, including fixedline, mobile, internet and pay TV customers. Some of Vivo’s brands include Vivo Movel, Vivo 3G, Vivo Internet Fixa, Vivo Internet Fibra, Vivo 15, Vivo HDTV and Vivo TV Fibra.
Whether fixedline, mobile, internet or TV, Vivo offers a variant in packages with unique features and pricing. Some of the prepaid and postpaid plans come with a slew of benefits such as 4G internet speed, unlimited calls to any phone using Vivo, unlimited SMS, among others. For those looking for high definition experience, there is HD TV that also has its own packages for subscribers. Vivo bills can be viewed online and payment can also be made by credit cards and net banking. If you are a prepaid user, top up of your number too can be made on the website. That is not all, Vivo also has an e-store where you can look for modems, USB internet, smartphones, among others.
For more details on Vivo products and services, or complaints or feedback on prepaid/postpaid connections, internet, fixed line or HD TV, speak to a Vivo customer service representative today.
Do not use Vivo, there is no customer service. They told me to pay for some GB that I never received. I tried to go to the shop as well but they did not know what to do or how to help me. Totally incompetent
The worst network!! Especially for us foreigners traveling in brazil. I advise you to never buy VIVO simcard cause you will regret it I assure you this network sucks. Has poor customer service, doesn’t even bother to reply your queries and complaints.
How is it possible that there is NO number to call VIVO from outside of Brasil?
I have tried to call Vivo but to no avail. there are no numbers that makes it possible for a person to call from the US>
Thank you for any help