TracFone Head Office
TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami, FL 33178
Phone: 1-800-876-5753
TracFone Customer Service
Phone: 1-800-867-7183
Email: corporateOffice@tracfone.com
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TracFone Stores
Click here to locate a TracFone store nearest to your street. You can visit a local store to subscribe to new services or to pay your past or current bills online.
Buy Airtime
To buy airtime online for TracFone devices click here.
Downloads
To download ringtones or wallpapers for your TracFone device click here
Activate Phone
To activate your TracFone with a new number or reactivate, to transfer number and service from TracFone, to transfer number from another company to TracFone and to complete activation with a number from another company, click here.
About TracFone
Tracfone was founded in the year 1996 and is a trademark of TracFone Wireless, Inc., a subsidiary of America Movil. Tracfone, established as Topp Telecom Inc., is a pay-as-you-go prepaid wireless phone service and currently has over 19.3 million subscribers. The leading prepair wireless provider in the US offers national or international calls at low rate. International calls can be made to over 100 destinations. TracFone is known for its coverage in 99.6% of the cellular populations.
On the TracFone website find phones of all major brands including LG, Samsung, Motorola and Kyocera. Also see phone plans such as pay-as-you-go, individual value plans, family value plan, service protection plan and monthly plans. TracFone’s handsets and airtime cards can be purchased at over 80,000 retail locations across the United States.
I read several of the comments and they all sound similar to mine. I have a new phone with your yearly program that ends in December 2023. It took me all day to finally get my new phone activated. I finally talked with a person that simply allowed me to give them a new pin # and a security name. I had to get a new SIM card because the one in the phone you sent me wouldn’t activate. This person stayed on the phone and we got it activated. But like I said it took all day and many customer service people, most of whom very difficult to understand. I have an account, had all the right numbers accept a pin number. I was told numerous times, by many of your customer service people, they could not help me. Unbelievable. Question, how do you corporate people get away with this. It’s an atrocity. You make something simple into something practically impossible. I tried calling your corporate office. The yearly price is good but that is the only thing good about tracfone.
My mom is not tech savvy and liked TracFone since it’s user friendly and had them for many years. Now her phone is obsolete due to 5G upgrades. The new phone that TracFone has provided her, like many others, is not able to be activated. Trying to get to a representative has taken many days and hours, to be dropped when being transferred to a Supervisor. This is very upsetting and disturbing that a phone company is taking advantage of all their elderly customers and don’t even know how to transfer a call. I am going to be looking to another company that will provide my mother better service.
Received a text message telling me I had to refill my service within 2 days. I refilled it. Next day, another text telling me to refill my service within one day. Next day, my phone is inactive. Go check the account on their site and it says I’m active and full. Call customer service 6 times…spent 12 hours on phone…3 hours on hold…Never got someone who can speak English, never received any solution.
Conclusion? My phone is STILL inactive and TracFone still has my money.
I have been trying to transfer all my minutes and phone number since 1:30 yesterday. I have been on hold or disconnected at least 10 times. I have been a customer for years and have never been treated so badly
I have had Tracfones for years. At some point they fail and I request a new one or go out and buy one. They recently sent me a non folding smart phone I don’t want because of the Google (spying connection) not that I have anything to hide I just value my privacy. One Tracfone rep actually hung up on me when he refused to tell me that he worked for Tracfone when I simply asked. I find Tracfones easy to understand but if you call customer service it’s hard to get a hold of someone that’s easy to understand.
On 1/8/2019 trough my smartphone (Samsung 8+; (406)381-4890) I have purchased (renewed my annual TracFone service) 365 day service my with my credit card, plus two $5 texts for $139 plus change. TracFone checkout showed that may purchase and credit card was accepted. Waiting for my purchase to show up my phone informed me that my phone is inactive and the SIMS card has expired(?). Called your Customer Service and the young lady assured me that she fixed it! But now my credit card was charged twice, and unfortunately the phone was still inactive! Called twice more, talked to several reps and supervisors to no avail! Eventually I was told that they can not help me! I asked to talk to a rep in the US but was ignored. Today, 1/9/2019, a friend of mine, more technically knowledgeable, spent more than two hours talking to reps and supervisors. He was passed on from person to person. They even sent him to Loss Prevention. We were also told that there is no way to recover the additional purchase (which I did not make!) price charged against my card. Eventually they put him on hold for over 15 minutes and never came back. My phone is still inactive, I am unable to make calls or text. My phone was working fine until I purchased my annual extension. Both, my wife and I are long time TracFone customers, and we were astounded the way we were treated. Please help. Thank you!
Laszlo T. Olah
I bought a tracfone Samsung Galaxy S5. With the intent of using it overseas. I called customer noservice to ask to get it unlocked. NOPE! That cannot happen until after I have used it for 1 year. I am leaving in 3 months, I do not have a year to wait.
Looks like I wasted $300.00 on a paperweight.
We returned our defective phone back in Nov and have waited 3 months for a replacement phone. We’ve called 15 times, every week and talked to 20 different managers. Nobody can help us get our phone. On hold for hours. They keep saying it takes 3-5 days and it never happens.
My daughter has SafeLink /Lifeline Services through the US Government as a benefit for disabled citizens which is serviced through Tracfone. I want to help my daughter by purchasing additional minutes of service on her behalf as she has no credit card of her own. I have today made 8 calls all ending up being answered by people apparently in the Philippines. None of whom are able to understand common English as spoken in the United States. Internet search for a US office telephone number with a US speaker has been to no avail. Of the 10 plus calls I have made to computers that speak and are only answered by human beings from the Philippines who phone connections are flawed, or who are incapable of understanding and responding to American English I have been told a number of conflicting things. Never in my 70 years on this planet have I ever been so frustrated in trying to make a simple purchase. Apparently, there are so many exceptions, possible combinations, and “buts,””ands,” “exceptions,” “yes,” “however,” that this “service” is intentionally designed to “NOT” work.
I just purchased a Samsung Galaxy Stardust Android. I transferred my minutes and service from another TracFone. I do have a g-mail address and logged in to download the free TracFone My Account app from Google Play to check my minute balance and service expiration day. I am unable to see the minutes or expiration date. It looks like the app was installed but not showing minutes and expiration.
AFER BUYING AIRTIME ONLINE I RECEIVE AN E MAIL STATING THAT I HAD ONLY ONE DAY TO BUY MINUTES OR LOSE MY SERVICE. I CALLED AND SPOKE WITH A CUSTOMER SERVICE REP. WHOSE PHONE WAS NOT WORKING RIGHT AND KEPT CUTTING OUT AND HE HAD TO CALL ME BACK A COUPLE TIMES. WHEN IT WAS WORKING HE WOULD GIVE ME NUMBERS TO TYPE IN AND IT WOULD ALWAYS COME UP INVALID CODE, THIS WENT ON FOR TWO HOURS AND THEN THE LAST TIME HE GAVE ME NUMBERS BEFORE HIS PHONE CUT OFF THE WORDS “SERVICE DISABLED” CAME UP AND I TOLD HIM WHAT IT SAID AND I HEARD NO MORE. HE NEVER CALLED BACK AND I NOW HAVE A TRACFONE WITHOUT SERVICE EVEN THOUGH I HAD JUST PURCHASED MINUTES ONLINE WITH MY CREDIT CARD. I NEED A CELL PHONE AS I AM LEGALLY BLIND AND KEEP IT BY MY BEDSIDE IN CASE OF EMERGENCY.
I HAVE E MAILED THREE TIMES TO TRACFONE CUSTOMER SERVICE AND HAVE NOT HEARD FROM THEM. I WILL BE REPORTING THEM TO BAD BUSINESS BUREAU AND THE ATTORNEY GENERAL’S OFFICE. I WOULD NOT RECOMMMEND ANYONE TO BUY THEIR PRODUCTS AS THE CUSTOMER SERVICE IS THE WORST OF ALL CELL PHONE SERVICES.
This will be my last contact with Tracfone. When my time expires on Dec. 26th, I intend to drop Tracfone because of the lack of Customer Service. I find it amusing, that 6 of your agents could not fix the problem that I am having with constant roaming. I was continually told that there was service in this area for Verizon even though I knew there is not. All 6 of them insisted that there were towers in the vicinity. I recently discovered that there is a new Verizon Tower BEING BUILT in this area, but is not in service, yet. I refuse to be given inferior service, while waiting for a completion, when I had perfectly good service under US Cellular. All my conversations with your Technicians were extremely frustrating and stressful. On a level of one to ten, one being poor, I give your Customer Service a big 0. I will be losing 382 minutes, but I can no longer accept this kind of poor service. I was also very upset that I was not told that my service was being switched until I contacted Tracfone because I was having problems. It was also difficult to understand any of the 6 agents because they spoke very poor English. This added to the frustration.