Head Office
Colegrave House,
70 Berners Street,
London W1T 3NL
Support
Email: customer.service@topshop.com
Phone: 0330 333 6556 (delivery)
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About Topshop
Topshop is a British retailer of women’s apparel and footwear. Launched by department store chain Peter Robinson’s in 1964, Topshop currently is owned and operated by Arcadia Group with headquarters at London. It sells products through 500+ stores across 58 countries in Europe, Asia, North America and Middle East. Products sold include clothing, shoes, accessories and cosmetics. New customers can locate a Topshop nearest to their address using the store finder on the website. Topshop currently operates stores across Canada, France, Germany, Hong Kong, Indonesia, Israel, Kuwait, Philippines, Russia, Singapore, Thailand, UAE and the US. Many of the brand’s own outlets and franchises offer personal shopping and styling service.
Besides brick and mortar stores, Topshop also sells through the official ecommerce channel. Every week, the website and app attracts more than 3 million visitors. You can shop by keyword, brand or category. Some of the featured brands include Adidas, Calvin Klein, Tommy Hilfiger, Champion, and Levi’s. New customers can explore the catalog through the latest and top trending listed on the homepage. There are also specific sections dedicated for new launches. Bargain hunters can explore the Sale section for hot discounts. If shopping by categories, you will find listed dresses, jeans, tops, tshirts, shorts, skirts, shirts, trousers, jumpsuits, hoodies, jackets, swimwear, and suits. You also have shoes and accessories like bags, jewellery, sunglasses, belts and hats.
On the product page, you will find a description along with material used, size and other key details. There are also pictures showing the product from different angles. The size guide will help customers choose the right fitting. When paying for item, you can choose from Visa, MasterCard, Discover or PayPal. You can also pay using Topshop gift cards. Once your order has been confirmed, you will get an email with tracking information. During checkout, customers can choose between standard delivery or express shipping. You can also choose to collect from a Hermes ParcelShop. Hermes boasts of collection centers across 4500 convenience stores.
Shoppers in the UK get their parcel delivered for free under standard delivery. For shipping outside the UK, there will be additional costs that will need to be paid. Not happy with purchase? On Topshop you can return an item within 28 days for receiving full refund. You can return directly at Topshop outlet, Parcelshop or via courier. Refunds are processed within 14 days of receiving the item. If you are a regular shopper, register for Topshop Card to earn points on every purchase. Card owners also get access to exclusive discounts and gift cards. You can register for a Topshop Card on the website. To receive unlimited free UK delivery on all orders for one year, register for Topshop Premier. There will be a fee charged for taking up Premier membership. For complaints or queries on payment, cancellation, refund, career, or others, reach the Topshop support.
