How to complaint against Yatra booking, cancellation or refund

Yatra.com is India’s leading online travel search engine providing the best travel solutions for everyday travel needs. Launched in 2006 by partners Dhruv Shringi, Manish Amin, and Sabina Chopra, Yatra is based in Gurgaon, and offers the best travel deals for domestic and international destinations. With retail stores across 1300 cities in India, Yatra allows customers to compare prices, and have access to easy cancellation and refund. Voted by Economic Times as the most trusted online travel brand, Yatra has won several awards for its outstanding performance as the best domestic tour operator, and serves 4.3 million happy customers. 

 An established online travel agency, Yatra sells travel products and services such as flight ticketing, hotel bookings, holiday packages, rail ticketing, bus ticketing, car rentals, and homestay bookings through its primary website Yatra.com. The online travel services are also made available through mobile apps such as Yatra Mini for rail, bus and hotel bookings, Yatra Web Check-In for flight check-in, Yatra Corporate for business customers, Travelguru HomeStay for homestay booking, and Yatra Hoteliers Destranet for hotel owners. The tie-up with online accommodation platforms like OYO and AGODA, boosted Yatra’s networks with over 430,000 hotel listings across India and overseas. 

How to complain against cancellation, refund, or payment

Yatra also offers various modes of customer support to file a complaint regarding refund, cancellation and other travel related issues through the website Yatra.com. Log on to Yatra.com/support and click on contact us to submit new complaints and unresolved complaints with booking details. A Yatra representative would look into it on a priority basis, alternatively send an email with relevant travel details to file a complaint at [email protected], or [email protected]. Phone support is also made available through Yatra’s customer service number +91 0124 3040500 or toll-free helpline number 1860-200-1800, and 1860-200-0900. 

Customers can also lodge complaints with Yatra through social media platforms, to claim refund/cancellation/other support related to travel and booking. Post a complaint through Yatra’s official Facebook page @Yatra, and similarly tweet complaints through the twitter handle @YatraOfficial. After verification, a Yatra representative would get in touch, and the refund process will initiate within 24 hours and will reflect in the customer’s account within 7 business days. Also, customers can chat online with a Yatra representative through the live chat feature available in their website to file a complaint. 

Likewise, refund and cancellation complaints can also be raised with Yatra through consumerhelpline.gov.in website. To file a complaint, go to the website and click New User, and fill in the required details to complete the registration process. Once registration is complete, create a username and password, and click on File Complaint. Choose your complaint type and fill the required details with complaint nature and click submit. Registered complaints can take up to 2 weeks, and status of complaints can be checked by logging to your account on the website. Alternatively, customers can call to register grievances on their helpline number 1800-11-4000 or 14404 or SMS at 8130009809 to register a complaint with the consumer helpline. 

To know more about refund and cancellation status, visit the customer support page on Yatra.com and also browse through the featured articles on the website, on how to resolve grievances and other travel related queries.