Head Office
52 Ut Tich, Ward 4,
Tan Binh District,
Ho Chi Minh City, Vietnam
Support
Phone: 1900-6035
Email: hotro@tiki.vn
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About Tiki
Tiki is a popular Vietnamese ecommerce portal for shopping. The company was founded by Son Tran in 2010. Over the years, it has been a favourite among locals for shopping a wide range of products, along with finding hot deals and discounts. The homegrown ecommerce site is among the top three shopping destinations in the country. Headquartered at Ho Chi Minh City, the company employs more than 3,000 to manage its day to day operations. More than 22 million shop on the website and smartphone app for Android and iOS each month. Tiki also operates as a marketplace allowing sellers to register, showcase products and increase sales.
On Tiki, you will find a catalog with more than 10 million products that span 26 different categories. Find the desired product or brand by using the search or navigating through the categories. The various departments listed include phones, laptops, televisions, computer peripherals, audio accessories, digital accessories, cameras, electrical appliances, household appliances, consumer goods, cosmetics, fashion, footwear, sporting goods, automobile accessories, snacks, toys and books. On the Tiki.vn homepage you can see the most popular and trending items, along with those on discount.
Tiki is popular among shoppers for the regular discounts and sale it runs on a wide assortment of products. There are electronics, apparel and household appliances that sometimes come with a discount of up to 70%. There is also a separate Sale section to track those items going on significantly reduced prices. Having a registered account makes it easier to shop on the platform. As you check out an item, you can read the detailed description, along with product features and specifications. In addition to it, you can compare the item with similar products, read reviews, see the shipping options and also know the seller and the ratings. If there is a discount coupon you can use, the same will be displayed on the product page.
Shopping on Tiki can be done using debit/credit card, Internet banking, digital wallet and cash on delivery. Installment options are available for those priced items you want to own. After placing an order, you can sign in to your account to see the delivery status. As for the shipping costs, they vary according to the destination and weight of item. If your item is eligible for free shipping, you will find the same mentioned on your checkout. You have both standard and same day delivery options. The company had also introduced the TikiNow program, assuring a two-hour delivery. The service might only be available for select regions. And orders for same day delivery must be placed before 1pm. Shoppers situated at Ho Chi Minh City and Hanoi will find the TikiNow option on most products.
If the product you are purchasing shows a TikiPro label, that means your product will not only be delivered but also installed by a trained executive. You will be able to choose a delivery time period for TikiPro installation. Not happy with a product? You have to up to 30 days to return. However, the return policies can vary according to product category. Do refer the Help section on the website for more information. For more queries or complaints on payment, refund, cancellation, shipping or others, you can reach the Tiki customer service via phone or email.
