Head Office
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore, Cape Town 8001
South Africa
Customer Service
Email: info@takealot.com
Phone: +27 87 362 8000 (corporate)
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About Takealot
Takealot is a leading South African ecommerce company founded in the year 2011. Headquartered in Cape Town, the company employs over 800, including the support staff at its two warehouses in Cape Town and Johannesburg. There are close to 20 departments on the website offering a range of products. They include computers, smartphones, tablets, cameras, televisions, books, gaming, apparel, toys, cosmetics, health products, home decor items, furniture, among others.
Purchases on Takealot can be made using Visa, MasterCard, American Express and Diners Club cards. Orders over R450 value enjoy free delivery. Options include Standard, Economy, Same Day and Express. Shoppers also have the option to collect an item directly from the warehouse.
Upon placing an order, customers will be able to sign in to their account and track status of delivery. Takealot offers 30 days return policy. Please read the terms during purchase to ensure the product falls under the returns category. For more information or queries on payment, refund, cancellation, delivery, or others reach the Takealot customer service.
WHAT A POOR SERVICE!!!
I returned my kettle cos of the dent and I asked them to exchange it..they never exchanged it nor credit my money back…I’ve been using my airtime to do a follow up and even today I haven’t received my kettle not even my money back …they don’t even communicate with me!
What kind of service is this Takealot!!!!!!!
I have never had such poor service in my life. We bought a Hisense double door fridge. Today the 3rd one was delivered after the first one was completely in pieces, the second did not have a plug and today the 3rd one was badly scratched and dented by the delivery guys… who was not worried about it at all. So now I have to log yet another return. Please could someone from takealot contact me as I have had no success with this company at all.
I don’t even have the strength as I am writing this.
My sister purchased a skipping rope on TAKEALOT, only for them to deliver a different color and quality, we asked to take it back….they have not picked the damn fake thing up.
Another order was scheduled for today before 5pm, now its 7:39 and no communication from these useless people, I am appalled at the way which you treat your customers, the same customers that are the reason your TAKEALOT business is up and running, with our own hard earned monies!!!!!????
I bought a new Samsung A32 phone on the 28th of July 2021. I received the phone in working order but there were no earphones. I’ve been trying to call Takealot but I can’t get through. I’m even thinking of buying the earphones from my pocket.
I sent a faulty item back to take-a-lot. Photos of the 2 boxes were take upon receipt. It was accepted in the warehouse. but items were now missing. I have been following up up with them as to where my item is, and every time receive a different reply, mostly that of we are investigating. I’ve also been told my item has been shipped, but nothing arrived.
I THINK IT IS TIME THAT TAKE-A-LOT BE BOYCOTTED DUE TO THEIR POOR SERVICE. ALL THE COMMENTS ON THIS PAGE TELLS A COMMON STORY OF POOR SERVICE
The scheduled date of delivery for my items ordered was the 1st of July 2021. I am still awaiting my order. When I track it, it says shipped but the date of delivery is still the 1st of July. This is really an inconvenience because I expected the items to arrive on the specified date.
I sent goods back to takealot to be refunded. They only refunded me for some of the items. Two items I have not been refunded for and did not receive the right amount for the items I have sent back. I’ve spoken to many takealot agents and from their side they say on the system Ive been refunded. Not one of them wants to do the effort to investigate. They cant even grab a calculator to add the amounts of the goods and see that I’m being crooked out of my money.
Bought a hot comb and used the credit card method, but it says I haven’t paid, even though money has went through and the initial email sent from takealot confirmed it. Now they sent another email saying it was not paid?
I received a gift and I didn’t like the style and color so I phoned takealot customer service to ask for an advice on how do I go about returning the item and buy what I like because I don’t want to disappoint/or let the buyer know I don’t like the gift.
I was advised that I can send the item back and they will give me credit on my account the guy took my contact number and email address and said they will keep me posted on the process and if the item is still in a prefect condition I’ll will get the credit then I can make my purchases. A reference number was sent, I sent back the parcel and heard nothing from takealot until I decided to check. I’m told refund is done on the buyers account.
I purchased an Acer laptop from Takealot last week, when I was about to set it up I found out that some keys/ buttons don’t correspond with the symbols displayed. Mind you I paid cash for the product and trusted Takealot to deliver a full functioning product and not a reject item. Still waiting for their response.
I have purchased a canon pixma G3411 inkjet printer on 29 April 2021. Never was it a problem when I had to pay R3000 for it. They were more then happy to accept my money. BUT when i wanted to return the item because it gave a P307 error and it was not flushing the ink to the cartridges. I have packed the printer in the plastic it came in. I even taped the scanner flap closed so it does not get damaged. JUST for them to say my return is not being accepted because between picking it up at my house and the warehouse they have manhandled the box and printer. They have sent photos of my printer covered in ink. Telling me there is nothing they can do for me now and it is being sent back. Receiving it back on 09 June 2021 at 09:15 PM. As I open, the printer is packed back in the box upside down. The one side did not even have the foam board to keep it in place! I LOSE R3000 AND STILL NO PRINTER?
I CANT EVEN SEND IT TO CANON BECAUSE IT IS COVERED IN INK
All they can tell me is that there is nothing they can do about it and they need proof that it did not look like that when i sent it.
I waited all day for my order today- FOR THE SECOND TIME. When I went on site to track the order it says you tried to deliver but recipient wasn’t available which is lies because no one even tried to call me.
I am concerned that you are stocking fake items. Parfumes de Marly Godolphin fragrance advertised for R799 is a fake. I checked the batch code, does not exist, they do not dispense in 100ml bottles only in 75 or 125ml, bottle shape is incorrect, nowhere does it say on the picture ‘Parfums de Marly’ only the name of the fragrance version. This is not even a clone or inspired by fragrance, but a pure fake unknown to the unsuspecting average perfume buyer. This real fragrance also retails between R3500 and R4500. I thought this was too good to be true. Please look into this as I understand fake goods are illegal.
About a month ago my wife bought an Air Fryer with a pizza accessory. The air fryer was delivered with a light. To date it is still not sorted. I then bought 30 capsules Nescafe Dolce Cappuccino capsules. Only 15 was delivered. It it difficult to log a complaint as they tell you to use the Help function. That does not allow you to attach the photos to show the wrong delivery. The need to get their act together as i find the service is not very professional at this stage. Maybe Cart Blanche must investigate this.
Takealot service is very disappointing lately. I have bought headphones for my kids two of them were not working I returned them,I also bought a scrabble and takealot delivered the wrong one, I did return it but the same wrong product was send back to me so I ask for a refund this happend last week. Today I went to collect a parcel and one of the product was supposed to be in size small but it is in size XXXL.
This is very very tiring and disappointing. And also the delivery is taking forever lately
Delivery schedules are pathetic. Takealot use to deliver within 3 to 4 days now it is 2 weeks. Seems Takealot is going backwards. With these delivery schedules being extended like this, it is more convenient just popping into a store where ever you are and getting what you need. It just shows that brick and mortar shops are still the best in South Africa. Atleast Amazon headquarters in Cape Town, delivery with Amazon will be faster and then it still comes from another country. Sorry Takealot You are just not what You use to be and it is no longer convenient shopping at Takealot due to long delivery schedules.
I had been awaiting my delivery which I got a message saying it will be delivered today before 17:00 and it’s even 18:45 yet nothing. Haven’t received it, and what pains me is i cancelled all my other plans for the day to accommodate them. Take A Lot! Why don’t you at least communicate or update me so as to allow me to do my other chores.
Many words describe takealot and its employees.
USELESS, RUDE, INCOMPETENT, LAZY and the list goes on. Never helpful and forever blaming the “system” for not being able to help us customers. But please takealot tell us again how “customer satisfaction is a priority” because so far you have dissatisfied almost all of South-Africa
I am appalled at takealot’s customer treatment.
I bought a smartphone and it came with a non-functional left speaker. I requested for a replacement and they obliged. Unknown to me, they will send me back the very same device still with the faulty left speaker.
I was appalled and requested for a refund. Only then did they advise they will send the device for testing, what about the first time?
The response I was given by an Agent named Michelle was, the left speaker is for cosmetic purposes, it is not supposed to work.
I replied with snippets from GSMarena and Lenovo SA’s official website clearly stating the device has 2 surround speakers.
To make things worse, without even notifying me, they deliver the parcel at my house!!
Takealot is taking forever to refund me my money as im unhappy with the product i purchased on line as it was freezing and i usally dont have a problem with them but now their service is becoming pathetic honestly
I have been battling with a refund request made in January. I ordered earring that I returned package unopened – they then go and open it at warehouse to check what’s been returned and refund is denied because package is opened when it goes back to supplier – which has nothing to do with me. But now – there had been 3 delivery attempts to my address that are not tracked on app as I had already logged return. Customer care keeps saying receive it and return again when I clearly can’t as I am working and they can’t seem to be able to simply have it returned to warehouse so they can process refund. Inhad no idea takealot would be this ridiculous
Hi.. I am appalled at the level of service which has deteriorated at Takealot.. I ordered a bag and twice they have sent me the wrong item. How can packaging staff be so incompetent.. There is no quality checks. Takealot was so efficient before.
I have a complaint regarding a employee named Mandisa N. I have asked her a question that should I request a refund can it go into one account. She said she will get back to me regarding this. She now has gone and done the refund without my permission. I am now trying to get the transaction reversed but no one seems to help me. I asked a simple question, never requested. Based on her answer I would have then decided if I wanted the refund. This is highly upsetting as I wanted to purchase an item. This is not acceptable and very bad customer service. Now I need to be inconvenienced due to her not being able to read.
I am not happy being a client for very long and spent thousands on Takealot and suddenly a order i paid for next day delivery is set to be delivered 15day later, for no reason that was communicated to me or nothing from them, i have now been totally disappointed. I must say its first time something like this happened, some feedback to customers would always be welcome.
I had been awaiting my delivery which I got a message saying it will be delivered today before 17:00 and it’s even 18:45 yet nothing. Haven’t received it, and it’s not for the 1st time this has ever happened with their late delivery. If you know you don’t deliver on weekends why make up schedules to say you will deliver. You don’t keep to your promises and your service is poor especially the delivery service, please fix your Services if you don’t wanna loose clients. Loosing 1 client might seems like nothing until the number drops drastically then you will know that each and every client is very important no matter how small his/her purchase is.
Takalot has been the WORST on line service that I have experienced. I am currently STILL AWAITING MY BIRTHDAY PRESENT DELIVERY, DESPITE PAYING AN NEXT DAY DELIVERY. 30/01/2021 14:24
This after pathetic kindergarten excuses for your BASIC SERVICE.
Apart from hearing today, this self proclaimed out of this world delivery provider, DOESNT HAVE CLOSED VEHICLES to transport purchases in rainy weather… to I’m not sure why I can’t send u the purchase.
Good day. My sister bought VR glasses for my daughter, 4 for Christmas. When we opened the box, we heard a sound like a small piece of metal falling into the body of the VR glasses. The glasses than did not close and we realized that it needs a magnet to close. That is when we realized that the metal sound we heard must have been the little magnet needed to close the headset. We have not even used it once. I put it back in the box and returned it to Takealot in Montague Gardens. They send me an email stating that they will not refund the money as the glasses cannot close. I send them numerous emails explaining the scenario, but they don’t even listen to this and just tell me that their products are delivered in pristine shape. But if is a factory fault because the magnet was not attached properly hence the fact that it just fell off the first time we took the headset out of the box. We have not had any use from those glasses. What am I supposed to do what such bad workmanship. Nobody at Takealot had been helpful at all. I will never again buy anything from Takealot.
I am very unhappy of a purchase I made for the I12 TWS Earphones. When I received the earphones the charging case switched on but never charged the earphones at all. The red light never went off to show that the earpods was done charging but when I used the earphones it only worked for a few minutes before it said low battery and switched off. I logged a return on this and a few weeks later it came back stating “Declined” . When I opened the box the left earpiece was totally twisted and the earphones was sent back in original condition. I managed to twist it back to normal and then tried switching it on again and noticed that the left earphone doesn’t switch on at all. I tried charging them again and after a few hours again the right earphone switched off with low battery and the left one still didn’t switch on. All I wanted was either a refund or the manufacturer to check it out. I don’t know how they checked it out but it still doesn’t work! I’ve been spending alot of money purchasing goods from Takealot but I think that the refund process sucks and I will take this matter up with them again! I refuse to lose my money’s worth due to incomplete testing. I’m sure if they had checked it properly and not just checking that the charger light goes on they would have realised that the charger Case is faulty. I will not recommend people to trust Takealot manufacturers.
Purchased a fitbit watch in May. Item stopped working and faulty in November. Returned it to takealot. Now I’m told item is lost by their own driver. It’s been over 3 weeks dealing with the matter. I’ve been asked the same question week in week out. I’ve never experienced such incompetence and unprofessionalism. All I need at this moment is for a refund. Nothing more.
Had my new vacuum delivered 2 October, shortly after I noticed the handle on top was breaking. I took it in on 30 October. 4 weeks later I’m told sorry it’s due to my negligence and we can take it to the supplier ourselves if we want. After 6 long weeks in total I get my vacuum back, it was filthy, all my additional fittings missing, the vacuum stick missing and the pipe that attaches to the drum was broken.
I am still waiting for my problem to be resolved, so tired of the same reply “sorry for the inconvenience”. No managers are contactable, no resolve to this date, I can’t use my vacuum, they not refunding me and they not willing to replace it with the same vacuum. I am beyond frustrated and will never recommend this place to anyone. It is badly run badly managed, they good at one thing and that’s taking your money to make them rich, but come .with a problem sorry they don’t care!
I am very angry and unhappy regarding my return to takealot.
I have logged a return on the 17th of November for a repair and according to the 21 day promise/policy, it clearly states that if the repair takes longer than 21 days then I will either get a credit or refund. It’s been longer than 21 days since I logged that return. But still no credit to my account. I’ve phoned customer care service but they saying that they will update me as soon as they receive info from the warehouse. I’ve also emailed them like 7 times already requesting a credit but they ignore it. This is unacceptable. It’s really frustrating me and making me very angry. I’ve never had a problem with takealot but now the service is very shit. They can’t treat customers like this. I have to beg them for a credit. They made the 21 day promise but can’t deliver on that. Its fucked up!!! I will no longer order or buy anything from them. This is the first time I’m experiencing this shit. Its devastating and I don’t have the patience to wait any longer
Take a lot is making me wait more than two weeks to refund me on a return
I collected the wrong item and returned it instantly and the status after two weeks show “Collection scheduled”
I called in over 10 times and sent multiple requests and all agents say is that they looking into it and nothing gets done
Takealot dropped the ball on the return and making the client suffer and beg for money.
I’m extremely disappointed. Bought two T-shirt’s for my husband on takealot and I only received one however the quality of the T-shirt was shocking. The poorest quality I’ve ever seen. When it was delivered I I asked the driver was am I receiving one T-shirt when I had ordered two? He told me he wasn’t sure why, maybe my second T-shirt will be delivered by someone else. How do I buy two T-shirt’s at the same time but will receive a delivery for one? I honestly didn’t know that when it comes to clothes you guys sell nonsense like that. Pep even has the best quality in their items.