Contact Swissport: Find below customer service details of Swissport International, including phone and email. Besides contact details, the page also offers a brief overview of the aviation logistics company.
Head Office
Swissport International Ltd.
P.O. Box
CH-8058 Zurich-Airport
Switzerland
Customer Service
Phone: 703 742 4300 (US corporate)
Phone: +41 848 555 300 (Zurich – ground handling)
Email: [email protected] (recruitment)
Email: [email protected] (recruitment)
Social Media: Facebook, Twitter
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About Swissport
Swissport is a Swedish aviation logistics company operating in more than 315 airports across 50 countries around the world. Founded in 1996, Swissport operates as part of HNA Group and employs more than 68,000. The company’s core services include ground handling, cargo services, aircraft maintenance and aviation security.
Headquartered at Opfikon, Switzerland, the leading provider of ground and air cargo services boasts of more than 850 clients, allowing it to cater to 265 million passengers each year. It handles close to 4.7 million tonnes of air cargo, through the secure warehouses spread around the world. The award-winning company’s network includes South Africa, Nigeria, Kenya, China, Israel, Japan, Saudi Arabia, South Korea, Australia, New Zealand, Mexico, Austria, France, Germany, Ireland, Netherlands, Portugal, Romania, Russia, Spain, Switzerland, UK, Argentina, Brazil, Canada and the US.
For an overview on the services, under Ground Handling, Swissport helps in station management, airport ticketing, arrival and transfer, check-in, gate services, lounge and lost and found services. Further, at most airports you are travelling, it is Swissport that takes care of the aircraft loading and unloading, cabin cleaning, and baggage sorting and transportation. If you are a flier and lost your baggage, you will need to reach out to your airline with file reference number and name.
Another key service of Swissport is that of cargo handling. Each year Swissport handles cargo in excess of 4.7 million tonnes. Swissport Cargo is currently present in more than 100 airports globally. The key offerings include freight handling, main handling, document handling, trucking services, warehousing, e-freight services, freighter ramp services, and special cargo handling.
For fuel handling, there is Swissport Fuelling Services that has a track record of top-notch aviation fuel handling. Operating with the highest industry standards, Swissport helps in plane fueling, maintenance, and pipeline management for airlines and airports. Other key services include aircraft maintenance, aviation security services and GSE and ULD maintenance.
Interested in a career with Swissport? There are a number of opportunities in ground and cargo handling, security and maintenance. You can browse the Careers section of the website to explore the opportunities. You will find open positions in business development, communication, marketing, GSE, HR, and operations support. You can filter jobs by location or job field. Further, you have the option to apply for a job directly on the website. For more information or queries on locations, sales, recruitment, or others, reach the Swissport support.
Not even deserving one star grading. Extremely disappointed with their service at Edinburgh airport going back to our home country Malta via Ryanair. They fished myself out of the long queue stating my hand luggage was too big to fit. When I went to pay a very ridiculously priced (around £80) for the “large” hand luggage I asked to pay via mobile pay. That is, contactless. They did not have contactless payment (and we are living in 2023 post COVID)! What kind of customer service is this? Update your payment technology methods! And train your staff to be decent. Such an impolite way of handling such situations. It is a shame that you are awarded and given responsibility with the ground handling of the Edinburgh airport. Also, Swissport you are not legally obligated or have any empowerment or right whatsoever to ask for legal documentation such as passports as they did so, threatening that I will not travel if I did not hand them my passport. Please get your legal entitlements right.
Flew from Singapore to Brisbane on 29th December 2022, baggage still missing. Rang all over Swissport in Brisbane, Melbourne and Perth. No one seems to know where the baggage is. No customer care representative able to trace. Ringing at least 10 times a day for 21 days. No policy or protocols explained so far.
Check in from Glasgow to Rome via Amsterdam, on Monday morning 22/08/2022 was terrible, the young girl with dark hair, was extremely rude, told us our flight was overbooked and that we had to wait until the flight had boarded to see if we could get on. She had no apology, and was very argumentative. She could not understand why I was upset, and told me that I should have checked on line then.