Contact Duane Reade: Find below customer service details of Duane Reade, including phone and email. Besides contact details, the page also offers a brief overview of the company.
Head Office
Walgreen Co.
200 Wilmot Rd, MS #2002
Deerfield, IL 60015
Customer Service
Phone: 1-800-WALGREENS
Phone: 1-800-925-4733
Phone: 1-877-250-5823 (online orders)
Phone: 1-866-264-2910 (photo orders)
Email: [email protected] (photo service)
Social Media: Facebook, Twitter
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About Duane Reade
Duane Reade, is a New York based pharmacy and convenience chain store, owned by Walgreens Boots Alliance. With about 250 outlets predominantly in Manhattan, New York, Duane Reade is easily the most recognized drugstore in New York and serves thousands of customers for their pharmaceutical needs. Founded in 1960 by Eli Cohen, Jack Cohen and Abraham Cohen, Duane Reade was acquired by Walgreens in 2010 and now carries all Walgreens products.
While people visit Duane Reade stores for all their pharmacy items, nutritional products, vitamins, cosmetics, greeting cards and photograph processing, they are best known for being the neighborhood pharmacy and all varieties of prescription medicines are available with them as well as all over the counter drugs.
Getting your prescription was never this easy. Just get the Duane Reade app and you will be assured of the same service and competitive prices that the Duane Reade are recognized for. With the app you could refill your prescriptions by scanning and uploading them. The print service allows you to print photos from your smartphones, computers or social media albums.
Once you order a prescription, you will get refill reminders and text alerts reminding you of due dates. Each time you get an order refilled, you earn points, so buying actually is beneficial. Prescriptions are shipped free of charge to your house. You could order medicine and prescriptions for your whole family on the app. Duane Reade also helps answer most medical questions of customers regarding side effects, common uses, patient reviews and alternative medications. Register for Rx on the website to start enjoying the refill and prescription services. You can also request for new Rx, transfer Rx and check Rx status online. There are also tools online to help you locate a care clinic, schedule appointment, get medicaid or medicare information, and more.
Duane Reade also deal with quality contact lenses, related solutions, drops and cases and all varieties of eye health supplements. Other products available at Duane Reade pharmacies and convenience stores are personal care products, household goods, groceries, sexual wellness products, baby, kid’s products and toys, natural and organic products and a whole range of Walgreens brand of in house products.
You could make great savings by using the Duane Reade coupons that are available online or on the Duane Reade/ Walgreens app. You just browse through the coupons and digitally clip on the coupons to your balance rewards account and avail of the discount at the time of check out either at a Duane Reade store, online or on the app. Register for Balance Rewards to earn points on all purchases. With the Balance Rewards membership you can then redeem points for new purchases. Make sure to enter your scan your card or input phone number to register points. You can check balance online. For more information or queries on store locations, payment, cancellation, refund, or others, reach the Duane Reade support.
This is a complaint regarding Duane Reade at 63rd Drive in Rego Park, NY 11374. This store has always had shopping carts, as is normal for a drug store, since many items are heavy, or heavy when combined with other products. I asked the manager where the shopping carts were and he said they didn’t have shopping carts, only baskets.(Sine when?). It’s impossible to shop carrying laundry detergent, soda, etc etc. it’s physically impossible. This is the same manager who told me last summer, that the store doesn’t have air conditioning, not that the A/C was broken, he stated twice they didn’t have air conditioning. Again, since when? I’ve shopped at this store for years and of course Duane Reade stores have A/C. The manager of this store is very strange. He expects middle aged and elderly customers to be able to carry these baskets leaden with products. I’m sure any age would find it too hard to carry baskets. I left the store and went to the nearby CVS that of course has carts. As does the other Duane Reades, except this store.
I just returned home from shopping at Duane Reade located at 1352 First Avenue. I’ve never written a letter like this to a company before however, my experience there today was so bad that I decided I’ll never return. On the off chance that anyone reading this will give a damn, I’m writing to let you know what happened. Perhaps these issues can be addressed so as not to lose any more of your frequent customers.. There are far too many drug stores on the Upper East Side of Manhattan to ever shop at a store this poorly run again. I waited 8 minutes for an employee to unlock the toothpaste for me which is bad enough, but once she finally appeared, she helped the 2 men who came after me and left me to wait even longer. I fully understand the need to lock everything up as crime and shoplifting in NYC has reached incredible proportions but how about asking who was first before you start taking things off the shelves. After that incident, I waited on line for another 10 minutes as there was just one cashier on duty. When I had paid for my 7 different items the cashier decided to alert me to the fact that the store had “NO BAGS”! The appropriate time to tell me that was BEFORE you rang everything up and took my money not after! I happen to live right across the street and managed to get home without everything dropping out of my hands but what if I had to travel many more blocks with 7 loose items? And by the way, what drug store RUNS OUT OF BAGS??!!
Lastly, while I was waiting on line to pay, a man walked in off the street with no mask on and proceeded to stroll through the store up to the pharmacy. He passed at least 2 employees and not one of them felt the need to remind him he needs to be masked. This being a drug store during a global pandemic, you would think that the health and safety of the employees and customers might matter. Apparently not.
I don’t know if the entire company is terribly run or just this particular store but either way I’ve shopped at Duane Reade for the last time.