Find below the customer service details of Swiss Post. Besides contact details, the page also offers a brief overview of the postal company.
Head Office
Post CH Network Ltd
Wankdorfallee 4
3030 Bern
Support
Phone: +41 848 888 888 (general)
Phone: 0848 888 710 (PostFinance)
Email: contactcenter@swisspost.ch
Email: kundendienst@post.ch
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About Swiss Post
Swiss Post is a leading postal service provider in Switzerland, having a rich history of more than 170 years. Founded in 1849, the national postal service, also popular as La Poste Suisse, operates from headquarters at Bern, Switzerland. More than 47,000 people are employed to take care of Swiss Post’s mails and parcels for both individuals and business customers. The pandemic did not deter it from reporting a profit of 457 million francs in 2021. The same year it reportedly handled 1,811 million letters and 202 million parcels. The company’s key subsidiaries also include PostBus (passenger transport) and PostFinance. It also manages subsidiaries in France, Germany, Italy, Hungary and the United States.
To send a letter or parcel, you can visit any nearest branch or do it conveniently at the comfort of your home online. The branch locator on the website will help you find a Swiss Post nearest to you by postcode or town. For an overview of the products, the small letters can weigh up to 100gm. You can choose between A Mail (delivery by next working day) or B Mail, which can take up to three working days. Large letters can be of up to 1000gm. The rates vary according to the weight. If you have an important document that you want to send, choose the Registered Mail option so you get an acknowledgement on receipt. There is a tool available online to calculate the rates.
If you have large volumes of mails, you can have same collected from your location. For small letters, you can post same at a letter box near you, at the branch counter in person or choose to send mail digitally. You can print your stamps online and avoid the need for travel. Once your letter has been dispatched, you can track the status of same online through the tracking number. Want to send documents abroad? You can choose between standard and express shipping options. The rates again vary according to the weight and destination. Choose Registered Mail for reliable mailing.
Besides letters and documents, you can send small parcels to domestic and international locations. You have Standard, SameDay and Express courier service. If you have an urgent package to be sent, choose the same day delivery option which will ensure the recipient receives by noon or evening. Goods up to 30kg can be sent through the service. Under domestic parcels, you have PostPac Economy (delivery in 2 working days), PostPac Priority (delivery by next working day), and Swiss-Express (delivery by 9am of next day). Customers can drop off parcels at a branch or have them collected from location. Small goods of up to 2kg can be sent in a jiff to most locations around the globe. You can learn the dimensions along with weight and costs on the website. Business customers will find a range of services like franking, bulk mailing, direct marketing, digital commerce, warehousing and logistics.
Are you a stamp collector? Head to Postshop.ch to explore the collection of stamps and purchase online. And if you plan to visit a Swiss Post branch nearest to you, know that a range of financial services as well can be availed there. The subsidiary brand PostFinance offers option to pay invoices or transfer money to another account. You can present your proof of identity at the branch for cash withdrawals. In addition to that, you can explore savings, investments and mortgage options. By filling an application you can quickly open a savings account or credit card. For queries or complaints on tracking, new shipment, lost parcel or others, reach out to the Swiss Post customer service.
