Head Office
100, Hangang-daero, Yongsan-gu,
Seoul, Republic of Korea
Phone: +82 2 6040 5114
Customer Service
Phone: 080-023-5454 (Korea)
Phone: 400-920-1207 (China)
Email: info@us.sulwhasoo.com (US support)
Email: customer@amorepacific.com (Asia Pacific support)
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About Sulwhasoo
Sulwhasoo is a Korean Herbal Medicine with its roots deeply engraved in Asian Wisdom. The Eastern holistic philosophy of skin care, beauty, hair care and body nourishment has been the main inspiration behind this brand. The founder Suh Sung-Whan learnt at a very young age the benefits of camellia oil produced by his mother, who was also his mentor. He soon began manufacturing cosmetics using his childhood learning and the benefits of ginseng. This plant is also Korea’s signature plant for skin care and beauty. They have their head office in South Korea along with other offices in China, Hong Kong, Thailand, Taiwan and Singapore.
The legacy began in 1996 with its first product – ABC Ginseng Cream. In 1973, Suh further got success in extracting ginseng’s most important ingredient – Saponin from the plants, flowers and leaves. He soon introduced Ginseng SAMMI, the world’s first cosmetic made with ginseng saponin. His brand Sulwa was introduced in 1987 with a lot more beauty products made from other Korean herbal ingredients besides ginseng. The new product – Sulwha claimed to protect the skin and make it strong. The concept of skin aging led to the birth of ‘Sulwhasoo’ in 1997 with their signature product – JAUM Balancing Complex. This also made Sulwhasoo one of the most recognized skin care brands of beauty from Korea. The year 2009 saw a renewal of the brand with some better and enhanced products and a modern design.
This holistic beauty brand has many followers in the world today. You can find a whole lot of cleansers, serums, eye care products, sun care, creams, masks, makeup products and such others in it’s catalog. You can also send cosmetic gifts from their online website to your near and dear ones. A union of ancient Korean tradition and sophisticated and research-backed skincare technology, Sulwhasoo is continuing to retain a strong position today in the market for international skin care brands.
You can avail their products from their official site. You can also connect with the brand on various digital media channels to receive updates of their latest products. Some of the Sulwhasoo bestsellers include First Care Activating Serum Mist, First Care Activating Mask, Essential Firming Cream, Essential Balancing Water, Essential Balancing Emulsion, Essential Revitalizing Serum, Concentrated Ginseng Renewing Emulsion, Timetreasure Renovating Cream EX, Timetreasure Renovating Eye Serum, ShineClassic Multi Powder Compact, Radiance Blusher, Perfecting Cushion, Snowise Brightening Serum, Radiance Energy Mask, among others. For those located in the US, shopping can be done directly on the website using Visa or Mastercard. Most orders are processed within 1-2 business days. The merchandise purchased on the website also comes with a 30 day return policy. For more information or queries on store locations, refund, shipping, cancellation, or others, reach the Sulwhasoo support.
In the 9th October, my husband bought me the Sulwhasoo First Care Activating Serum EX from the Sulwhasoo counter at Parkson departmental store, One Utama, Kuala Lumpur, Malaysia but he was unaware that my skin had a negative reaction to the product, as such, I have stopping using it.
I requested a refund from your counter at Parkson departmental store , but was told that it is against your policy to issue refunds. I find this odd, since the product is unopened and with the original receipt. The sales staff whom was working at the counter wasn’t much help at all.
I’m writing to you today in the hope that you will be able to render some assistance in issuing me a refund. I do hope that you will be able to help.
However, if it is indeed your policy to not refund customers on products returned in perfect unopened condition, please clarify your refund policy.
Thank you.