Suddenlink Head Office
Suddenlink Communications
12444 Powerscourt Drive,
Suite 450, St. Louis,
Missouri 63131, United States
Phone: (314)-315-940
Suddenlink Customer Service
Phone: 1-888-822-5151
Phone: 1-877-694-9474
Phone: 1-877-794-2724
______
Locate Stores
Click here to locate a Suddenlink store nearest to your address.
View/Pay Bills
To view or pay your Suddenlink bills online click here.
About Suddenlink Communications
Suddenlink began operations in the year 2003. Headquartered in St Louis, Missouri, Suddenlink is the seventh largest cable broadband company in the US. Currently, it serves some 2 million customers. Areas served include Arkansas, Louisiana, North Carolina, Oklahoma, Texas, West Virginia, among others. Employing some 6,000 people across the country, Suddenlink has annual revenue of $1.93 billion.
Suddenlink’s products and services include internet, WiFi, phone, digital TV, HD TV, digital video recorders (DVRs), video on demand (VOD), TV caller ID, online video and home security. The company’s telephone services are provided using VoIP technology. Suddenlink’s video, internet and telephone services are offered on a subscription basis. A leading integrated video communications provider, Suddenlink serves approximately 1,215,700 basic video customers (as of December 31, 2010). It also has some 651,400 basic video customers, 826,300 residential high-speed internet customers and approximately 358,700 residential telephone customers.
One of the largest multi-system operators (MSOs) in the US, Suddenlink also offers data, TV and phone services to business organisations. Serving over 66,000 business customers, Suddenlink Business offers solutions for industries such as education, financial, healthcare, hospitality and restaurants. Its services and products include business internet, dedicated internet, ethernet, managed firewall, managed VPN, web hosting, TV, unlimited phone, etc. For information visit the website or speak with a Suddenlink customer service representative.
We have been loyal Suddenlink customers since 2008, but over the past 16months, our monthly bill has increased over 26%! My wife and I are both retired, and need some cost relief. Suddenlink – we need your help!
WORST CUSTOMER SERVICE EVER!!! on hold for 15 minutes prior to customer service agent answering, then placed on hold for 15 more minutes for the customer service agent “to open my bill” and currently remain on hold for a supervisor- time on phone ONE HOUR !!! for an explanation on why my bill has raised and why they have added features I have called twice to remove!!! The agent told me “I NEEDED to pay all the charges placed on my bill”!!!! I do not NEED to pay whatever they decide to place on my bill ….I do not NEED to be a customer. I am going to switch to ROKU and/ or net flix. I am done with this failure to respect customers and demanding I pay whatever they feel like charging! Horrible internet, horrible service.
I have been a Suddenlink (cabletv-internet-telephone) customer for a number of years in Lake Charles, Louisiana. I just read and sympathize with the many, unhappy customers describing their experiences. However, my recent contact with Suddenlink was favorably different and due to a faulty tv cable box controller. The tech on the phone sent data signals to my unit, but the problem continued. She then scheduled a local technician to my home. Within a half-hour the technician arrived, finished up, and was on his way, and I had a new controller.
My Up-time has always been very good with little need for service or support.
I called to ask for help since my remote guide read “to be announced” and was told they couldn’t address this. I did a live chat and was given a telephone number. this person said I needed to contact suddenlink , I reminded her that suddenlink sent me to her. I called suddenlink again and have a technician scheduled to come to the tune of $60.00. Is there something wrong with this system?
Worst Customer service I have ever experienced! You cant talk to anybody no matter which phone number you call! This is the reason I got rid of Suddenlink last year. Unfortunately, they are the only ones who service where I just moved.
I find your latest commercial offensive and demeaning to men. We are not bumbling idiots as the ad suggests why not show some women doing stupid things. I’m glad not to be a customer of yours and never will be!!
Always something with these guys and never a good experience dealing with them. Today, we have another internet/phone outage. The entire neighborhood is down. Called customer support and got the same ol’ generic BS we get every single time we’ve had to call them. The left hand has nary a clue what the right hand is doing on any given day. Going on day two, still no phone or internet. If there was another provider in this town I’d kick these shysters to the curb. Sick of dealing with these people.
We upgraded our Home Security System and the technician that installed it was awesome. His name was Kyle. He was very informative and called us back and checked on us later on in the day to see if we had any questions. Here’s my problem.
The price list he had to tell us what you charged was different from what i was told when i called to get it put in. I don’t blame him, I blame you for not telling him. I made a call the next day to speak to a technician because I had a question and it took me 15 minutes to finally get to a person that could hep me. I gave the same story to 3 different people before I got through to a man named Mike that was very polite and very helpful. It should not have taken 15 minutes to get this taken care of. It took him about 2 minutes. This is really poor customer service and I have found that it is only getting worse. What can we expect from you to fix this or can we.
I just signed up with Sudden Link, it was installed last night and found out tonight that I only get 100 channels in the bed rooms, although I have the 300 channel package. This sounds a lot like bait and switch to me. The phone has to be plugged into the modem or they charge you $65.00 to hook it to your phone line so the jack that I just installed in the hallway is useless now. They don’t tell you all this before you order it put in. They also said it would be $109 per month then she said it would be $131 with all the fees and taxes. It may be gone from here nest month.
Yeah, try getting a real humane to answer any of the phones. Try getting the local office to take care of the problems. Such as the channels breaking up. The screen is pixeling, and the audio is breaking up. Can’t watch the shows. I live in The Lakewood Subdivision in Cabot,AR. This is becoming more frequent lately. Channels are: 30(FX), 36(TCM),38(HLN), 40(SYFY), 43(UP), 45(E!), 46(CNN), 49(GAC), 51(FNC), 70(SECN0, AND 71(SECA). Please have someone check this out, and FIX THE PROBLEM. This is, and has been, a CONSTANT PROBLEM. I am posting here because we can’t get a liven humane to answer the phones. All we get is an automated machine that doe absolutely nothing to fix the problems.
Suddenlink customer care couldn’t be worse! The answering system is a nightmare. When the phone is answered they agents are not helpful, they do not give the right and complete information. Try to cancel the system, it should be done by the time the customer orders the cancellation, not making the customer wait for the end of the month. Shameful
I have had trouble with my cable for awhile now, I have called and talked to someone 2 different times, I went into the office in Paris Texas and done what the woman told me to do and still nothing!!! They tell someone can’t come out until 11-20-17 REALLY??? You expect me to pay for channels I don’t get, that I haven’t had. I’m going to go to Dish or Direct T.V but will be telling everyone how wrong ya’ll are.
You have removed Fox Sports SW which is where we receive Cardinal baseball in Jonesboro Ar, and now it is the OXY channel (Ch 39) Now I have OXY on TWO channels. What a mistake as you have thousands of Cardinal fans in Jonesboro. If this is not corrected by spring baseball time, be prepared to see a mass exodus of customers.The channel line up is already pitiful as half the channels I pay for is trying to sell me something or convert me to their relegion! I will have a dish on my roof by March if not corrected.
Last Tuesday, September 26th, all the TV channels went to HD with only about 5 or 6 that have not. I have called several times (waded through the phone options to get a live person) live chatted several times, but all I get is that they switched to a new channel lineup and they are in the area working on it. I don’ know what area they are in, but it’s not the area I live in. This is unacceptable. I can’t get news of any kind, local or cable, nor any other channels I’ve watched for many years that I am paying for. According to the new channel lineup I was sent, most of my package did not change, but everything was moved to HD so now I can’t get anything.
Suddenlink wins hands down for the worst customer service ever. Called with a problem for phone and every number for customer service has the same voice giving you options I don’t need. I needed to talk to a representative but after calling every number listed for service, I gave up. I am looking for a new provider. Don’t expect a shining review from me.
Worst service ever – you can not speak with a real person have been on the phone for hours trying to get help. I am a disabled senior citizen and am unable to get a technician. If you are one day late they charge you $10.00 they can take weeks and you still have to pay their increases in billing. I am calling Direct TV today.
Most unhappy with this company and I do not have service installed yet. Installation was suppose to be on Tuesday between 1:00 and 5:00 on Aug 2. It is Thursday and still no service. They called at 4:50 on Tuesday and said the serviceman was running behind and would reschedule. No word from them. Called early this morning and explained by complaint and ask for a supervisor…… Still no call back!! Not happy!
Suddenlink is now charging a dollar to send us a paper bill through the mail…Can you believe this? After all the other charges that we have. This is the “dollar” that broke the camels back so to speak. They’ve raised my bill enough…..You better check your bill !!!!
Suddenlink marketing/management should be ashamed of themselves for luring in a customer with a great plan but within 6 mos. they increase the $ astronomically due to sports coverage enhancements. I’m a disabled Senior living on Social Security and enhanced sports coverage is not important to me. I’m having to let Suddenlink go–cannot afford champagne on a beer budget.
Since my last post I spoke to INSP twice, each time to a different person. They told me that they send out the signal and the cable company puts it where they want it. The person I spoke with last at Suddenlink said that it was because ad funding, if so why did they have ads on the basic cable? They also said that the cable company will tell the customer this to get them to complain to the network. In my opinion Suddenlink is trying to gouge more money from people who have basic cable.
On 4/9/16 you stopped INSP cannel 9 on basic cable. It was the only channel worth watching due to the westerns. I was told it had been put on expanded basic, in my opinion this was a way for you to charge more to upgrade. I called twice and got two different answers; one was that INSP did it, and one because of advertising. I am on a fixed income and disabled and can’t afford expanded basic. I hope you lose a lot of business because of this, because you are going to lose mine.
The changes that you all have made in San Angelo, Texas concerning the cable boxes, do not make any sense. The cable channels are not all HD. You have the choice of HD or not. What was the point of the boxes. There should not be any channels on the box, that are not HD. All this does is give double channels. And now the boxes that we have to get because of this stupid change stay on all the time, and get HOT!!! When these boxes are the cause of a house fire, BE READY TO BE SUED!!! I HOPE ANOTHER CABLE COMPANY COMES TO SAN ANGELO, TEXAS-I WILL BE THE FIRST ONE TO CHANGE CABLE CO.
Why is it that Suddenlink refuses to carry the MLB network or Rootsports for their customers? They provide us the BYU channel, who cares! Pac-10 sports channels, who cares!! All they say when asked is that they are in negotiations. I have had this cable service for nearly 5 years and they are still negotiating!! Come on now! They have no problem continually raising their rates while not improving or offering better channels.
A few months back, Suddenlink sent me a new modem and a splitter to hook it up with the old modem. This was supposed to get more reliable service. Well on 01-18-16, my internet & phone service stopped. I called Suddenlink and they tried to reboot it, but it didn’t work. They said they would send out a tech, but if the problem was my equipment, I would be charged. The tech found that the splitter Suddenlink sent me was bad. He said Suddenlink must have bought the cheapest splitters they could, and he has change out hundreds of these, they are all going bad. Now Suddenlink wants to charge me, saying that is internal wiring. They said I need to take out insurance and charging for this is their way of getting customers to pay for insurance. This is their equipment and not mine. I guess my next step is the PUC. No telling how many people Suddenlink has charged to change out these defected splitters. Mine was less than six months old.
The Guide shows on Mondays from 11:30 til 12:00 noon that Modern Family is scheduled but in actuality it’s when the second part of the Young and Restless is shown. I record Y&R and of course, it’s irritating not to see the entire episode. All the other days of the week it records the whole episode. I called to see why this is occurring and the customer support person said it can’t be fixed. I am seriously considering changing my cable to another agency.
I had Suddenlink for 14 years before going to Directv. I went back to Suddenlink because of the beautiful sales pitch! You advertise that you had installed new lines and services would be great! NOT SO!!! What a drastic mistake! My internet is still always dropping. Hold time to get assistance is still at least 1/2 hour or more. Even though I JUST came back, I am again throwing in the towel because the same issues persist! Tsk! TSK! TSK! Dumb me for believing the hype!
I am trying to get to view local church services on on demand. I was told to go to channel one ,click on the demand link and follow the instructions. My wife and I have tried several times to access the site but we cant find any instructions.I am on sudden link in Alexandria Louisiana.
I have been calling and calling since 9 March (Ashley) about an over-charge for services not ordered. I tried to rectify with Jennifer 9 July with a promise to call me back last Monday after she checked it out. She never returned to call. That afternoon 13 July I spoke with Alex who again spoke with Jennifer as she was on the phone with another customer about !:00 PM. She told him she would call back as soon as she was off the phone. Again, never happened. I would like this resolved. Jennifer should be fired.
501922 6520 Hot Springs Village, AR
What is wrong with Suddenlink? My picture quality stinks! The sound cuts in and out, the picture becomes distorted, disappears completely, and I get a message that the service is unavailable. Eventually the channel returns to only start the whole process all over again. I mentioned this to a friend at dinner and she said she was having the exact same issue.
I’ve been having the same problems as Katy reports for the last couple of months. And I keep getting this “Thank you for your patience, this channel will resume shortly” message. When are you going to get your system up and running properly again?