Head Office
1385 Hancock St, Quincy,
MA 02169, United States
Support
Phone: 1-800-767-7772
Phone: 1-888-263-1605
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About Stop & Shop
Stop & Shop is an American supermarket chain with a history of more than 100 years. Founded in 1914, Stop & Shop operates more than 415 stores across the country, many mostly located at New England, New York and New Jersey. Operations are managed from the headquarters at Quincy, Massachusetts. Part of Ahold Delhaize, Stop & Shop employs more than 82,000 for store operations. Customers visiting the outlet can shop for groceries, deli, bakery items, seafood, dairy, meats, condiments, snacks, beverages, frozen food, and general merchandise. The stores also have a separate pharmacy section.
New customers can locate a Stop & Shop outlet using the store locator on the website. You can look up a store by city or zip code. Besides local and national brands, the stores also feature some of Stop & Shop’s own private labels. The names include Stop & Shop, Smart Living, Nature’s Promise, Taste of Inspirations, Always My Baby, Companion, Etos and CareOne. Before heading to the store, you can look up the Weekly Ad catalog to see what’s on sale. You can track the same on the website. There is also a Coupons section for exploring coupons that you can use for discounts. The physical paper coupon must be presented by the customer and retained by the cashier when shopping at store.
Love Internet shopping? You can explore the departments on Stopandshop.com and add products to cart for delivery. The product pages have description, along with ingredients/specifications, manufacturer and other key details. The same page also features reviews left by other shoppers. After deciding on the product, customers can add same to cart. When you checkout, you can opt for picking up items at store or have it delivered to your address. You can choose the preferred delivery time and day from the available slots. Shoppers can sign into their account to view their past orders or request for cancellation of current order.
If you are a regular shopper at Stop & Shop, register for Go Rewards loyalty program. Members earn points and can redeem same for new purchases, gas savings or surprise deals. Go Rewards members also get access to personalised offers. Points can be earned on every purchase at store. Those shoppers who have a pharmacy requirement, can now refill a prescription using the prescription number. Once logged in, you can view all past prescriptions and also transfer RX to another store. For complaints or queries on shopping online, cancellation, weekly ad, career, or others, reach the Stop & Shop support.
Just would like to know what happened to your mocha chip muffins? Always a favorite. Are they discontinued? Or will they return as they did before?
I was in stop & shop store # 577 located at 3577 Long Beach road Oceanside N.Y. 11572 on Monday April 10, 2023. I hand just returned some bottles and cans at the return machine totaling $ 18.00. The employee AJ cashed in $12.00 but not the other Bottle Return Receipt for $ 6.00. He said i had to come back tomorrow. I asked why and he said you can only cash in $12.00 a day, come back tomorrow. At that point i asked to speak to a manager. AJ had called the manager on the store phone and spoke to her and she was standing 10 feet behind me on her cell phone telling him what to say. At that point I turned around and asked are you the manager? What is your name? She tried to hide her name tag – it was Debbie R. She parroted the same thing and asked me to visit again.
Stop and shop is my regular go to store. Their strawberries are on the decline. Today I purchased organic as the regular were awful, nothing new. I have just tried some of my organic purchase. Bloody awful. Most went in the bin. What is the problem????????
I regularly shop at the Newport, RI location on Connell highway. Yesterday, I was pleasantly surprised by the employee who checked my out. Bernard was extremely kind and pleasant…the best experience I have had in the store in quite some time. He put a smile on my face and really made my day! Thank you, Bernard!
My husband shopped at the Foxboro store on Monday, he bought a Stop&Shop whole chicken. When he got home we opened it to cook for dinner and it smelled terrible. He brought it back to the store and customer service was closed so he asked the person up front for some help. She was so rude told him she could not help him and that he would have to come back the next day. He told her that was our dinner and she gave him such and attitude. He went and got another one but you think that an item in code with your brand name on it we would of gotten better service and no attitude. Sad to say this day in age with so many markets available your staff would give better customer service. I just felt the need to reach out as this was a very frustrating experience.
I shopped the Grafton MA shop today. I spent $90.00 on groceries for my sick elderly mom. I purchased her fruit cups. When I got home I noticed the date was September of 2021!! When I returned them the csm response was THEY CAME in THAT WAY!? No apologies or I will fix the problem was said. I asked me for a mgr at 4pm on a Saturday and was told couldn’t disturb..in a meeting. Maybe a new mgr was coming in after 5. I work with retail also..I know dates must be checked and products rotated. Self and state audits are done. This was 6 months past!!