Contact of Stop & Shop customer service

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Find below customer service details of Stop & Shop. Besides contact details, the page also offers a brief overview of the supermarket chain.

Head Office
1385 Hancock St, Quincy,
MA 02169, United States

Phone: 1-800-767-7772
Phone: 1-888-263-1605

About Stop & Shop
Stop & Shop is an American supermarket chain with a history of more than 100 years. Founded in 1914, Stop & Shop operates more than 415 stores across the country, many mostly located at New England, New York and New Jersey. Operations are managed from the headquarters at Quincy, Massachusetts. Part of Ahold Delhaize, Stop & Shop employs more than 82,000 for store operations. Customers visiting the outlet can shop for groceries, deli, bakery items, seafood, dairy, meats, condiments, snacks, beverages, frozen food, and general merchandise. The stores also have a separate pharmacy section.

New customers can locate a Stop & Shop outlet using the store locator on the website. You can look up a store by city or zip code. Besides local and national brands, the stores also feature some of Stop & Shop’s own private labels. The names include Stop & Shop, Smart Living, Nature’s Promise, Taste of Inspirations, Always My Baby, Companion, Etos and CareOne. Before heading to the store, you can look up the Weekly Ad catalog to see what’s on sale. You can track the same on the website. There is also a Coupons section for exploring coupons that you can use for discounts. The physical paper coupon must be presented by the customer and retained by the cashier when shopping at store.

Love Internet shopping? You can explore the departments on and add products to cart for delivery. The product pages have description, along with ingredients/specifications, manufacturer and other key details. The same page also features reviews left by other shoppers. After deciding on the product, customers can add same to cart. When you checkout, you can opt for picking up items at store or have it delivered to your address. You can choose the preferred delivery time and day from the available slots. Shoppers can sign into their account to view their past orders or request for cancellation of current order.

If you are a regular shopper at Stop & Shop, register for Go Rewards loyalty program. Members earn points and can redeem same for new purchases, gas savings or surprise deals. Go Rewards members also get access to personalised offers. Points can be earned on every purchase at store. Those shoppers who have a pharmacy requirement, can now refill a prescription using the prescription number. Once logged in, you can view all past prescriptions and also transfer RX to another store. For complaints or queries on shopping online, cancellation, weekly ad, career, or others, reach the Stop & Shop support.

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