Stitch Fix: How to connect with customer service

Head Office
Stitch Fix, Inc
One Montgomery Street,
Suite 1500, San Francisco,
CA 94104, United States

Customer Service
Email: hello@stitchfix.com
Phone: 844-386-3850
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About Stitch Fix
Stitch Fix is a curated apparel delivery service founded in the year 2011. The personalised styling service for men and women starts at $20. New subscribers fill a questionnaire with information on clothing size, personal style and price preference, after which a stylist will handpick item based on survey. Five items will be sent in a box for $20. It can include tops, bottoms, dresses, shoes as well as accessories. The shipments come with free shipping and free returns. Headquartered in San Francisco, Stitch Fix in fact employs some 5,100+ stylists. Together they serve more than 3.2 million active clients. In 2019, the company had sales of $1,578 million.

The $20 paid by subscribers only covers the styling fee. From the curated box that you receive, you can buy what you like and send back the rest. You can get clothing based on your style and size. The $20 will be credited toward anything users keep. There will be a return envelope in all boxes so subscribers can send the items that they plan not to buy. There are more than 1,000 brands and sizes for women, men and kids. Featured brands include Nike, Michael Kors, Calvin Klein, The North Face, and Kate Spade.

All subscribers will be allotted a personal stylist. Users can share a photo and communicate via chat or email for recommendation. The feedback along with data science is used to send items that fit their lifestyle. Once an item is received, customers can keep them up to three days before deciding to return or keep. You can do the same by signing into your account on website or smartphone app. When returning an item, use the prepaid envelope and drop it at any USPS mailbox. For items purchased individually, Stitch Fix offers a 30 day return policy as well.

The apparel and accessories can cost starting $25 to up to $500. For those who keep all the items, there might be a discount automatically applied on purchase. Stitch Fix does not have a membership fee or monthly subscription. Styling fee can be paid by Visa, MasterCard or American Express. You can save your credit card information for future purchases. Currently, Stitch Fix ships to 50 states across the US. You can can sign up for automatic delivery to receive shipments at a preferred frequency. For complaints or queries on payment, cancellation, refund, or others, reach the Stitch Fix support.