Address
29 Tanglin Road,
Singapore, 247911, Singapore
Customer Service
Phone: (65) 6506 6888
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About The St. Regis Singapore
The St. Regis Singapore is a five star hotel located at the famed Orchard Road. The hotel has 299 rooms and suites, a fitness center, indoor courts, pool, spa and 24-hour business centre. For dining, you have Brasserie Les Saveurs, Yan Ting, LaBrezza and The Drawing Room.
Closest landmarks to the hotel include Tanglin Mall, ION Orchard, Orchard MRT Station, Pacific Plaza, Singapore Riverside, Mustafa Centre and Suntec City. Changi International Airport is a 20 minute drive from the hotel.
The St. Regis Singapore allows check-in at 3pm and check-out before 12pm. Room types include Penthouse Twin Room, Penthouse King Room, Executive Deluxe King Room, Grand Deluxe Twin Room, Grand Deluxe King Room, Lady Astor Twin Room, St Regis One-Bedroom Suite, Caroline Astor One Bedroom Suite and Speciality Suite.
Booking of rooms can made online using Visa, MasterCard or American Express cards. You can manage your booking online or by reaching the reservation helpline through phone.
The St. Regis Singapore comes with standard amenities such as WiFi, air conditioning, flat screen TV, butler service, in-room safe and phone. For more information or queries on reservation, refund, cancellation, parking, or others, reach the St. Regis Singapore customer service.
I am writing to feedback on the poor service provided. I am having a staycation at the St Regis Singapore from 18-20 Dec 2020 with our 3 month old. The first breakfast at BLS on 19th Dec was splendid and service.
However, the service during the second breakfast leaves much to be desired. We made a priority booking for 9am and was requested to wait 15 minutes for a seat which was understandable and we did get our seat at 915am. Upon arrival, no one took our drinks orders unlike the previous day. We signalled to make our food orders which was promptly received and our baby fell asleep. For the next hour, we saw at least 3 tables around us leaving with new customers seated, getting their food before us although the same order (Epicurean omelette) was made. I enquired regarding the delay in our order which the staff quickly went to check and assured us that the kitchen is working on it and we will be served ASAP. However, after 5 mins, another table seated later than us had their epicurean omelette served and at this point, our baby woke up and started fussing. We left at 1025am as this was an utter waste of time.
Kindly look into the matter and improve on your service. I am appalled at the service standard of your restaurant at the St Regis.
Today we came to the champagne buffet. We have been previously and been very content. Today was a complete disaster. The service was non existent apart from the enthusiastic friendly young lady serving the champagne. The table was not cleared and was at times a mess so much so that we resorted to clearing it ourselves. You looked to be very short of service staff. The food on the buffet was acceptable but the main courses served to our table of four were totally unacceptable. One so dry it was inedible. Food was over cooked or kept under a hot lamp for far too long. One main was delivered quite different from the menu. After complaints to staff there was no one who could take responsibility for our total dissatisfaction. After giving up on our main courses the chef delivered a dish of carrots to the table! We continued through the buffet disappointed and embarrassed as we had two guests. Had we been alone, frankly, we would have left after the delivery of the mains.
I was left believing that maybe you were between Christmas and New year functions and you had allowed your staff to go on holiday for a rest.
I would like to know how and why this was allowed to happen at one of your champagne buffets.
I look forward to your response.
Sincerely, Sheila Futcher.
Hello. I am requesting roundtrip car service to/from the airport and your hotel. Nichole Meister Ross has a reservation for 16-18Oct. Confirmation code is 892628555. She will be arriving 16Oct on VN 651 at 1210P from Ho Chi Minh City. She will depart on 18Oct on AA8413 at 819a. Please advise the rate and have this charged to her room. Please advise where to meet the driver, the cancel policy and pick up time for going back to the airport. Thank you for your assistance. Best wishes. Sally Burke, American Express Global Business Travel