Contact of Sri Lanka Telecom customer service (phone, email)

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Contact Sri Lanka Telecom: Find below customer service details of Sri Lanka Telecom (SLT), including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for queries, complaints or feedback.

Head Office
Sri Lanka Telecom PLC,
Lotus Road, P.O.Box 503,
Colombo 1, Sri Lanka

Customer Service
Phone: 1212
Phone: +94-11-2021000
Email: [email protected]
Email: [email protected]

About Sri Lanka Telecom
Sri Lanka Telecom is a telecommunications company in Sri Lanka. Locally known as Shri Lanka Telikom, it first began operations in 1991 and today is one of the largest companies in the country. Headquartered in Colombo, Sri Lanka Telecom’s products include fixedline, mobile telephone, Internet, and IPTV. SLT’s subsidiaries consist of Mobitel, Sky Network, SLT VisionCom, among others. The company is a joint venture between Govt of Sri Lanka and Global Telecommunications Holdings N.V. of Netherlands.

The SLT fibre connections come in three packages and it allows customers to pick from between voice, broadband and PEO TV. The packages come with WiFi enabled router and cordless telephone. The wireline telephone connections (Megaline) are available in different packages as well. For ultra-fast broadband connectivity customers can opt for 4G/LTE connections. Application for new connections are available on the website. For lowest rates and monthly rentals, there is Citylink postpaid and prepaid packages.

Sri Lanka Telecom has a number of Internet plans for customers to choose from. There are speeds up to as much as 100 Mbps. Subscribers can manage their plans online, view bills and make payment. There are fibre, 4G/LTE connections, as well as SLT Wi-Fi hotspots for Internet. For entertainment, SLT offers the PEO TV which allows subscribers to play and pause live TV and access to Video on Demand content.

SLT subscribers are enrolled for the SLT Prestige Card that offers priority customer care services, special offers, among other benefits. There is an e-shop for those looking for purchase modems, routers or cordless telephones. For more information or queries on payment, bills, technical support, cancellation, or others, reach the Sri Lanka Telecom customer service.

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  1. R B A Perera Reply

    I am being charged for PEO TV which SLT has not installed upto now. Never requested for a connection at any time. Letter and verbal requests to rectify the matter and forward correct bills have not been answered although complaints have been lodged over 1212 and at Regional office , Wattala on 4 occasions. In fact it not at all possible to contact Wattala office on land or mobile lines during day time. On checking with 1212 this morning it was confirmed that the PEO TV connection is still not deleted from your system. Kindly look into this matter and arrange to delete the PEO TV connection from the system and submit corrected bills from March 2019. Thank you.

  2. G.D.Hensman Reply

    My home telephone instrument is faulty as I cannot hear the callers voice but the caller could hear mine. What is the solution? I am thus unable to have a conversation with an outsider.

  3. Chandana K. Ranjan Reply

    I just wants to log complain as a one of your dissapointed customer. Since almost a month we were complaing about our SLT connection but unfortunatly no action has been taken so far. No internet. PEO Tv and land line. But your bill are reaching on time for payment without a delay. Insist of keep bothering myself to calling your office now i am planning to get any other provider and i will never ever recommend your service to anyone,anyone.
    My contact number as follows.

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