Head Office
Sri Lanka Telecom PLC,
Lotus Road, P.O.Box 503,
Colombo 1, Sri Lanka
Customer Service
Phone: 1212
Phone: +94-11-2021000
Email: pr@slt.lk
Email: 1212@sltnet.lk
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About Sri Lanka Telecom
Sri Lanka Telecom is a telecommunications company in Sri Lanka. Locally known as Shri Lanka Telikom, it first began operations in 1991 and today is one of the largest companies in the country. Headquartered in Colombo, Sri Lanka Telecom’s products include fixedline, mobile telephone, Internet, and IPTV. SLT’s subsidiaries consist of Mobitel, Sky Network, SLT VisionCom, among others. The company is a joint venture between Govt of Sri Lanka and Global Telecommunications Holdings N.V. of Netherlands.
The SLT fibre connections come in three packages and it allows customers to pick from between voice, broadband and PEO TV. The packages come with WiFi enabled router and cordless telephone. The wireline telephone connections (Megaline) are available in different packages as well. For ultra-fast broadband connectivity customers can opt for 4G/LTE connections. Application for new connections are available on the website. For lowest rates and monthly rentals, there is Citylink postpaid and prepaid packages.
Sri Lanka Telecom has a number of Internet plans for customers to choose from. There are speeds up to as much as 100 Mbps. Subscribers can manage their plans online, view bills and make payment. There are fibre, 4G/LTE connections, as well as SLT Wi-Fi hotspots for Internet. For entertainment, SLT offers the PEO TV which allows subscribers to play and pause live TV and access to Video on Demand content.
SLT subscribers are enrolled for the SLT Prestige Card that offers priority customer care services, special offers, among other benefits. There is an e-shop for those looking for purchase modems, routers or cordless telephones. For more information or queries on payment, bills, technical support, cancellation, or others, reach the Sri Lanka Telecom customer service.
Piliyandala SLT branch customer service is very unpleasant. They have been making me visit the branch back and forth because they do not provide the proper information to follow up in a matter. I have been irritated badly and when I explained it also no one is willing to accept the mistake and keep raising their voices on the customer. Even over the phone it is the same. We pay and obtain the service, why treat the customers like this?? It is very bad and disappointing.
I received notice of reaching 100% Broadband on both standard and free, on the 28th at 10.41 am. That morning I found about 6GB was available. So checked the total usage from the daily usage from your Broadband App and found the total was only 33.9 GB, which gives a balance of 6.1GB.
Obviously an error has taken place. I complained to 1212 but didn’t receive a satisfactory response. Unfortunately, it appears as if they have not understood the problem or just trying to cover up the fault. Where the free GBs are concerned according to your App, the daily usage was an exorbitant 25.6 GB on the 27th and 13.9 GB s on the 28th, which are impossible compared to my usage history.
I have been a long standing customer for close to 40 years. I have been complaining to technical arm at 1212 both verbally and via SLT dedicated App about the drop in the WiFi speed at my home for over a month with no productive or meaningful solutions. All what they did was to call and ask whether there were any problems. After repeated complaints through SLT app a lady called and informed me that she would send a technician this morning, 3rd Jul 2021 to look into it.
This morning as arranged a technician from a outsourced company arrived and inspected the router and the WiFI extender for a long period of time and informed me that he had rectified the problem and the reading at the the router was over 95 mbps, which I doubted and still doubt, and the reading at the extender was only below 7 Mbps. This too had been bought from the SLT Teleshop on the advice of SLT technician a few months back. Immediately I did a speed check at the router with the app in my phone and found that to be around 65 Mbps and at the extender still 7 Mbps. He advised me to contact the Teleshop to explore the possibility of getting the extender changed. Now, at 8.00 pm of 3 July 2021 I did another speed check after noticing a drop in the Wi Fi speed and the reading was only 9.56 Mbps.
I have been having an issue with my fibre optic line, the speeds are so slow & gets disconnected every 10 minutes that I am unable to do any of my office work, as I’m working from home these days. Being trying to complain to 1212 but no luck as it’s disconnected.
My WiFi speed is still not satisfactory touching a mere 20/23 mbps. This may be ok for people watching Netflix. I am a retired Senior Army Officer who uses the Internet for my research and associated down loads of articles , photographs, videos and other digital material to support my research in writing my book. Also now that Internet has proliferated it is expected that all residents will be dependent of the Internet but not at the expense of lower WiFi speed. Just giving instructions and advice on the phone is not the solution unless some technical person visits the location to understand the real issue to take appropriate measures to solve problems.
Today (2/2/2021) at 16.10 hrs I called your call center on 1212, it was answered by a male agent (name not clear) regarding my bill for Jan 2021.
It was disappointing to note that your agent do not have any customer care knowledge or courtesy. Tries to suppress the questions with unrelated answers and expressions. Please make sure they are properly trained in basic language skills. To drive my frustration into his head, unfortunately I have to use foul language. When compared to other telco operators, SLT customer care has a long way to go. Please address these issues immediately.
I wish to inform you that I have been an ardent viewer of your Sri Lanka Telecom Peo-TV channel for the past 6 years which at present I have installed the “Family Pack” and I pay a big monthly rental.
But it seems that at present now your HBO channel programs are all old movies which you constantly keep televising over and over again as a result the viewers don’t get their monies worth and are frustrated which is not up to views expectation.
I would assume like me other viewers too would like to watch some good entertainment movies.
Please be good enough to show us some good movies and keep your PEO/TV customers happy.as this is a customer’s suggestion only please discuss this matter with your TOP MANAGEMENT and improve the channels by showing us with some latest movies and make your customers happy and content.
I am being charged for PEO TV which SLT has not installed upto now. Never requested for a connection at any time. Letter and verbal requests to rectify the matter and forward correct bills have not been answered although complaints have been lodged over 1212 and at Regional office , Wattala on 4 occasions. In fact it not at all possible to contact Wattala office on land or mobile lines during day time. On checking with 1212 this morning it was confirmed that the PEO TV connection is still not deleted from your system. Kindly look into this matter and arrange to delete the PEO TV connection from the system and submit corrected bills from March 2019. Thank you.
My home telephone instrument is faulty as I cannot hear the callers voice but the caller could hear mine. What is the solution? I am thus unable to have a conversation with an outsider.
I just wants to log complain as a one of your dissapointed customer. Since almost a month we were complaing about our SLT connection but unfortunatly no action has been taken so far. No internet. PEO Tv and land line. But your bill are reaching on time for payment without a delay. Insist of keep bothering myself to calling your office now i am planning to get any other provider and i will never ever recommend your service to anyone,anyone.
My contact number as follows.
0112178763