Head Office
2800 Executive Way
Miramar, Florida 33025
United States
Customer Service
Phone: 855 728 3555 (general help)
Phone: 800 756 7117 (reservation assistance)
Web: Helpdesk
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About Spirit Airlines
Spirit Airlines is known for its dirt-cheap flight prices. This ultra-low-cost carrier has gained a reputation for providing decent service at a very low cost. This is the reason behind the unparalleled popularity of Spirit Airlines among the masses, so much so that it has become the eighth largest commercial airline in North America. Spirit caters to all of the United States, the Caribbean, and Latin America. The airline has multiple bases located in Baltimore, Atlantic City, Dallas/Fort Worth, Chicago-O’Hare, Las Vegas, Detroit, Fort Lauderdale, and Orlando. Headquartered in Florida, this airline has come a long way from being just a trucking company during the 1960s. Founded in the year 1983, Spirit Airline focuses on making air travel cheaper and accessible to most people. Spirit Airlines is the first ultra-low-carrier to provide high-speed Wi-Fi on their planes. As of today, Spirit has around 157 in-service aircraft in its fleet. The most recent Spirit Fleet plan announced in February 2020 laid out its intent of including another 293 aircraft by the year 2027. Currently, Spirit Airlines operates more than 600 flights each day.
Baggage Info
While traveling via Spirit Airlines, specifically in South America, the maximum weight limit on your baggage is 23 kgs. The size of your bag cannot exceed 203 cm in overall dimensions. However, if you are carrying equipment that is necessary for you to carry, it can exceed the dimensions. It cannot, however, exceed the weight limit. It must be noted that a maximum of 1 checked item is allowed per passenger. If traveling internationally, the guests are allowed to carry luggage as heavy as 32 kgs. The size of your bag, however, shall not exceed 203 cm in overall dimensions. If you are traveling internationally via Spirit Airlines, each guest will be allowed only one checked item. Additional checked-in items have to be purchased and are available on a first-come-first-serve basis.Â
Any carry-on bag or hand luggage cannot exceed the maximum of 22 x 18 x10 inches (56 x 46 x 25 cm), including handles and wheels. Any assistive device such as a wheelchair or other mobility devices is allowed to be carried into the aircraft free of charge. In case you are traveling with a child or multiple children, you will be allowed to carry a stroller or car seat free of any additional charges. Federal aviation administration approved child restraints or child harness devices are also allowed as long as a separate seat for the child has been purchased.
In case you have misplaced your luggage or have not received it at the destination airport, you will be required to fill in a claim at the Spirit baggage assistance counter at the destination airport. To initiate the claim, you will be needed to report the issue to a Spirit staff at the airport of arrival within 4 hours for domestic travel, seven days for international damage reports, and 21 days for loss, delay, or theft reports pertaining to international flights. If the report is not registered in the stipulated timeline, the claim will be rejected. Passengers need to fill in the customer property form, and a unique reference number will be provided against each form. You will have to save the reference number for any correspondence with the airline regarding your baggage related complaint.Â
