Head Office
Spark City
Level 2
167 Victoria Street West
Auckland, 1010
New Zealand
Customer Service
Phone: 0800 800 163
Phone: 123 or 0800 800 123
Phone: 0800 108 010 (from within NZ)
Phone: +64 3 374 0253 (overseas)
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About Spark New Zealand
Spark is a popular telecommunications company in New Zealand, founded in the year 1987. Headquartered at Auckland, the company employs more than 5,500. Spark’s chief services include fixed telephony, prepaid/postpaid connections, Internet, Leased Lines and Streaming Video on Demand. The operations are managed under various brands that consist of Spark Home, Mobile and Business; Spark Wholesale; Spark Digital; and Spark Connect. Formerly known Telecom New Zealand, Spark is today the largest supplier of fixed phone lines in the country. It is also the biggest Internet provider with close to 700,000 broadband customers.
You can use the Store Locator on the website to locate a Spark outlet nearest to your address. You can visit the store for new connections or queries on bills or payment. You can also shop online for landline, mobile or Internet plans. You will find a number of packages for each, with an array of benefits. The prepaid plans vary on data, minutes, text and other features. You can see the rates or top up your prepaid number on the website. The Spark e-shop also has some of the latest smartphones and tablets that can be got on an interest-free installment plan.
As for Internet, you have wireless as well as fibre connections. You get a free modem on a 12 month or 24 month contract. Subscribers have the option to pick a plan according to their data consumption. Login to MySpark to view or manage your existing services. Registered members can check balance, usage, add/change service and view latest bills. You can also download the official Spark smartphone app to view and manage your services. For more information or queries on registration, paid listings, disputes, refund, cancellation, or others, reach the Spark customer service.
I have been a customer with Spark over the last 7 years .What surprises me the quality of customer service which once in awhile is professional and mostly otherwise .
The most annoying are the ones on the CHAT …that have little idea to deal with issues where technical faults are the subject .WHen the line has failed and being out of order one should expect the Spark to check the line through their diagnostic system first before giving a remedy .This morning I reported a line fault . I was not asked what was the problem only a question of what was wrong with it and that a technician would be sent and costs of $150. for a visit and plus what else ??? the customer advisor was unhappy for reason to discuss further remedies .
And today most annoying i had 3 advisors that disconnected me whiles i was on discussion .Was there a problem with Spark system itself ????
Spark should look at their training for these advisors who most of the time lack asking questions to find out the key problem that needs solving …..
To be honest they have the monopoly and could not care less ….to think I am a customer for over 6 years …i need to find alternative company as being a valued customer has no meaning
I notice that on Spark’s landline bills there is no contact telephone number, just an e-mail address. Yet there are many elderly customers of Spark who do not have the internet, so this suggests Spark doesn’t really care about them, as they cannot ring to discuss service matters. My own experience over the years is that Spark isn’t really attuned to customer service or care, and that it views customers purely as suckers to extract money from, with little regard for their well-being. This is why I for one am turning my back on Spark, and will be encouraging others to do the same.
Account number 209620332. Customer Ref. 1/F1-176428466574 Ultrafast Broadband install.
I received Spark HG659B broadband modem, S/N U7D8W18929923471 and expected someone to come on 7 February at 9am. He called at 8.20, said he was running early and we arranged for him to come immediately, as he said he was only a few minutes away. He didn’t arrive and we didn’t hear anything further. We’ve been away on holiday since then and we did advise one of your contacts that we were going to be away.
The mobile phone part of the agreement was cancelled by me, on receipt of the agreement by email, as the pre-pay contract which we have with Vodafone is more suitable for us .
Please let us know when the fibre is to be installed.
Spark tech support poor. There should be a layer of help between tech wizard and your ‘technicians’. It took me about 5 hours of different technicians until (they didn’t even know what a “ping” was or for) until the wizard. A wizard should not be required for that. Its probably the most common most used network “tool” used. Even high school Level two computing students should know of it and use it. For the price of broadband and very basic questions asked I should get more knowledge and support from you. I hope someone at upper management layer can respond to this issue for me.
On 2.2. 2019, I send an email regarding problems with my landline connection. To date I have not received acknowledgment you have received this email.
Why am I being billed, by direct, much more than I was advised, for two email address accounts?
I moved to Australia in mid December and was told that to keep my xtra email address it would cost my wife an I just $5 a month, but I am being charged 6 to 9 times that!
Please tell me why, and refund the extra.
Regards,
Thomas Milne
PS your phone enquire system is not worth a scrap, with an hour waiting time on an overseas call?????
D
I had my land line fixed this week. Internet was working but the phone was just buzzing so I called faults. They said a technician would be around in 2 days. On the day, around 2pm, I got a text saying my land line had been repaired. I picked up the phone to check and it was totally dead. I called faults again and they said restart your modem etc. I did that but explained that the line was dead. Then my wife said she could see a technician up the road so I walked up to him, I was still on the line to the faults person. I asked him if he was repairing my phone and he said yes he was just starting. When I told him I had a text to say it was fixed he went berserk and asked to speak to the faults person (somewhere in Asia). He told her not to send out texts when he checked the line, he said wait till I have fixed it. He was so angry and said this was happening all the time. Just putting this here for people who get the same text. This company needs real help!
Could someone please explain why my phone has had all its functions taken off by the mysterious person in the cloud or was it you. Some foreign women screamed down the phone the other day and I could not understand a word she said when I asked her to repeat it I realised it was a recording, because it just hung up. If this the way you treat the poor ignorant phone users I am not sure if I wish to remain with your company My phone is prepaid and has enough money on it. Your comments appreciated
Hi I am coming to NZ next February for 24 days (from the UK) and have researched a SIM card for my phone – and decided on your $29 package, to be collected at Auckland Airport on 31 January 2019. I also want the additional International deal you advertise for $10. I have tried several times to order this on your web site, but failed every time. Your site says Auckland is out of stock, and I have no idea how to either order one of these, or get the extra calls/texts. So far it is not starting well, and I would appreciate some help on this before I decide to go elsewhere. Cheers
Brian Slater
Dear Sir/Madam,
I had a significant issue that confusing me which is about my telecom plan and I had tried to send lots of emails to your company with no responds.
Hope this “leave a comment” could help me out.
Looking forward for your respond and solve it
Spark time and time again prove they are a rip of pack of money grabbing mongrels
After 2 hours on the phone about a week ago and advised an overcharge has been credited they have taken the overcharge out of my account.
Multiple previous occasion when I did not have access to the net on my phone they charged me for downloading from the net on my phone.
I keep getting messages that I need to connect my huawai modem B315s 5FC5 on my computer, and don’t know if this is a scam or not, so reluctant to log in to these messages. Our customer no. is 301139594 address 121 Seabreeze Lane, Whangamata. Would you advise me, please.
carol Smith
Whats the big idea and rubbish talk about the cost of maintaining copper wire. what a load of crap. so then you charge $5 extra to encourage people to get fiber, because that’s the real reason. so tell me, if we cant get fiber what are we paying for. you money grabbers should use the massive profits for this, to absorb the cost of copper. will be looking at other options. hate company’s like this (white men in suits living in a fantasy world) White boys club, money hungry over paid dicks