Head Office
Spark City
Level 2
167 Victoria Street West
Auckland, 1010
New Zealand

Customer Service
Phone: 0800 800 163
Phone: 123 or 0800 800 123
Phone: 0800 108 010 (from within NZ)
Phone: +64 3 374 0253 (overseas)
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About Spark New Zealand
Spark is a popular telecommunications company in New Zealand, founded in the year 1987. Headquartered at Auckland, the company employs more than 5,500. Spark’s chief services include fixed telephony, prepaid/postpaid connections, Internet, Leased Lines and Streaming Video on Demand. The operations are managed under various brands that consist of Spark Home, Mobile and Business; Spark Wholesale; Spark Digital; and Spark Connect. Formerly known Telecom New Zealand, Spark is today the largest supplier of fixed phone lines in the country. It is also the biggest Internet provider with close to 700,000 broadband customers.

You can use the Store Locator on the website to locate a Spark outlet nearest to your address. You can visit the store for new connections or queries on bills or payment. You can also shop online for landline, mobile or Internet plans. You will find a number of packages for each, with an array of benefits. The prepaid plans vary on data, minutes, text and other features. You can see the rates or top up your prepaid number on the website. The Spark e-shop also has some of the latest smartphones and tablets that can be got on an interest-free installment plan.

As for Internet, you have wireless as well as fibre connections. You get a free modem on a 12 month or 24 month contract. Subscribers have the option to pick a plan according to their data consumption. Login to MySpark to view or manage your existing services. Registered members can check balance, usage, add/change service and view latest bills. You can also download the official Spark smartphone app to view and manage your services. For more information or queries on registration, paid listings, disputes, refund, cancellation, or others, reach the Spark customer service.