Contact SoundCloud: Find below customer service details of SoundCloud.com, including phone and email. Besides contact details, the page also offers a brief overview of the music sharing platform. Reach the customer service below for support, complaints or feedback.
Head Office
SoundCloud Ltd
Rheinsberger Str. 76/77
10115 Berlin, Germany
Customer Service
Phone: +49 30 467 247 600 (corporate)
Email: [email protected]
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About SoundCloud
SoundCloud is a music sharing platform founded in the year 2007. Founded by Alexander Ljung and Eric Wahlforss, the company is headquartered in Berlin, Germany. The music streaming platform boasts of 175 million active users each month. Registration is free on the website. Once registered, users can save tracks, share tracks, follow artists and build playlists. SoundCloud directly connects creators and fans worldwide.
You can use the upload button to start saving tracks or use the search bar to simply search for artists, bands or tracks. On the homepage, you can explore some of the top trending communities. On each listing, you can find related tracks, playlists, user reviews and the number of likes. If you enjoyed the track, you can use the embed link to share on your favourite social media platform.
There are more than 150 million tracks to explore on the platform. You can upgrade to Go+ for a fully expanded catalog. There are no ads and all tracks are fully accessible to stream and save offline. Subscriptions can be paid using major credit cards and can be managed by signing into your account. SoundCloud apps are also available for Android and iOS. For more information or queries on registration, payment, cancellation, or others, reach the SoundCloud support.
I have been trying to delete this account forever now they’re telling me that my email is not associated with this account but still yet they are taking money out of my account?
I am very displeased with this company. I did not download SoundCloud and if I did it has not been used on my phone or my husband’s phone. We have been charged $9.99 a month and it has overdrafted my account every month. Which cost another $27 on top of the $9.99. now just trying to get in contact with them they want me to go to answer justanswer.com and pay $29 which they intend to take out of my account today.
Does anyone have the problem of being unable to click on the icon to change the photo on soundcloud? If you are able to fix it can you please tell me how. I’ve followed all the instruction on google and I haven’t missed one, but none of them worked. what do I do?
Woke up and my account and all my music no longer access able. No email to explain, no contact at all. Just no more account. I spent a lot of time, money and effort making tunes and promoting myself. What is going on soundcloud? Sort ya shit out. Look at all the negative feedback!
Kieran
How do I refund my unlimited pro subscription? I went on the subscription page and pressed the Edit button but it doesnt show me anything. I want my money back
I have been trying to get in touch with a REAL person in order to STOP the charges to my credit card.
Please contact me so these charges will stop. I have not used SoundCloud for at least four YEARS – that’s $720.00 that I have paid SoundCloud for NOTHING!
PLEASE CONTACT ME!
Sharon Brackner
I was just hit for $144 US to auto renew SoundCloud, which caused my bank account to overdraft. I never authorized auto renewal and I can’t find any way to contact them. I have tried every support link and email address available with no response. This company is unethical and exploitative. I am actively discouraging every musician I know to avoid using them. There are better – and more ethical- options out there.
Hello,
I am in Canada and playing a playlist published by a friend of mine. I am working from an IPad. When I play the playlist and my screen goes black in power saving mode during a song, when the song is done and I go back to the playlist, the song shows a message saying that the song is not available in Canada. If I keep the screen active, it does not happen. Once the song becomes inactive and “not available” in Canada, the only way I can play it again is by closing the window and opening a new one. Anyone else out there experiencing the same? Also, I just tried creating an account to be able to ask in your help forum, and I got an error message telling me that “that user was denied access” can you tell me why?
I have set up an account for my son, we can’t remember the Login/Password info. We wish to cancel the subscription and there’s no way of contacting Soundcloud for extra help. So I have just cancelled the direct debit with the bank.