Head Office
finderly GmbH (Medieninhaber),
Donau-City-Straße 1
A-1220 Vienna, Austria
Customer Service
Email: support@shpock.com (general)
Phone: +43 1 934 66 29 (general)
Phone: +43 676 46 84 461 (advertising)
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About Shpock
Shpock is a mobile classifieds platform launched in the year 2012. The name is an abbreviation of “shop in your pocket”. The app connects buyers and sellers primarily dealing with second-hand goods. The flea market app is available for Android and iOS platforms. A great alternative to eBay, Shpock boasts of more than 10 million users. Besides second hand goods, users will also find vintage and unique items that are eye-catchy. Buyers will find great bargains from millions of classifieds. The platform is currently used by users in 6 countries – UK, Norway, Germany, Sweden, Austria and Italy.
Are you a seller? You can target your audience based on geographical location or a postcode. Publish a listing by giving a title, uploading pictures, setting a price and writing content. Put an asking price to start receiving bids. After a deal has been confirmed you can no longer cancel the deal. Shpock advises meeting in person to exchange both money and item. Both parties can agree on a time and location for the transaction to be completed. Buyers can even opt for paying on delivery or via PayPal.
Buyers will find great deals and bargains on apparel, smartphones, computers, televisions, furniture, cars, bikes, home and garden items, yard stuff, rentals, books, and fashion accessories. On each listing, you will find pictures, owner information, product description and price. You can communicate with a seller by asking questions via chat. To get started register your account on the Shpock platform using email or Facebook. For deleting your account or queries on registration, payment or others, reach the Shpock support via email.
I sold an item on shock for £460, sent it secure via special delivery, sent pictures of receipt and then tracked it which was then signed for. No payment was made by the buyer. Shpock are saying nothing they can do, this is fraud on their site so I will be taking this to social media.
I’m surprised people are still buying from this app. I brought a bag it took the seller nearly two weeks to send my things. No reply even after multiple attempts, I finally cancelled my purchase and still now I’m waiting for my refund, it’s been nearly 3 months.
I bought an item and when I had opened the package after decorating my daughters bedroom, my son assembled the cube unit and it was tiny. The dimensions i saw on the advert originally was what I believed to be correct to what i wanted and bought.
The seller in question has tried to tell me all sorts of bull. She also said it wasn’t hers to sell yet she had sold it to me. Luckily I know where to find this seller but others don’t have that luxury to get money back. She doesn’t want me to have my money back it seems as she is bare faced lying even though I have proof. I have complained to shpock 3 times yes they haven’t replied to me yet.
Been a seller for a very long time. Had a couple of problems before but they were sorted. Somehow I cannot put anything on the site now and have tried about six times to ask them about it by email. No reply what so ever. Whoever has taken over this company has made it so much worse. I really do not know how they are still going. Plus there are so many fake people who say they want items so you take it of and the next minute they don’t want it any more.
I joined Shpock about a week ago when l joined they gave me no option to choose a username so I contacted them about 3 times no response. I deleted my account straight away if they can’t look after you, you are already in trouble. I have read all of these comments and can only say STICK TO VINTED they are brilliant. Take care people.
I’m very much disappointed by this app I bought a phone from someone and forced me to do bank transfer which I did, to my surprised this seller blocked me and never responded until now so what hurt me most seeing the same item on the listing and still scamming people why did you an option to add pictures just to let others aware of such barstard In fact please improve your customer service, and again I bought something yesterday and paid through Shpock which they deduct my money and the seller cancel the deal within 24hours but checking my balance it’s still not reflecting please I want my money back, I’m willing to delete my account after receiving my money of yesterday
Hi it’s been nearly a year now since you suspended my account for no reason I have tried to contact you but had no joy and would like to be able to get back on the website but it is very difficult to get hold of someone who can sort this out for me hopefully you might actually try to contact me and we can sort this out
Well i have been on shpock for a while and sold a few item’s but now i have cash in my wallet sent shpock number of emails as my email address has been changed and now i can’t get to my wallet to get my cash out for the items i have sold like others on here no response to emails so im slowly giving up and ready to lose the money and never use them again we all do that and they will disappear maybe shpock should be looking after your customers more better as we are using you well i hope you respond to this and give me my cash
Thanks
Michael
I have been buying and selling things on Shpock for a while now without problems until now! My account was restricted due to “making too many offers on items?” All of which I wanted and was prepared to pay for! This has been over a week now (not the 24-48hr response quoted on the original explanation email) it’s very annoying as my emails sent to Shpock are ignored and I can’t accept offers on the items I am selling now i’ve even tried ringing the contact number but there is no reply
I’ve had exactly the same issues, that’s the process or procedures of dealing is it not ! They reinstated my account in there own good time with NO reasonable excuse for the 3 weeks suspension. Now I’m trying to purchase (this morning) & they’ve now put a block on my bank payment .
I assure you, nothing’s wrong with my accounts that’s for sure !
I offered to purchase an item, the seller accepted, but didn’t confirm, then didn’t respond, when I went back on the listing my offer had been removed and I was unable to re-bid, or comment/ask questions.
I have screen grabs to prove the above. Utterly disappointed