Contact of Shoprite South Africa customer service (phone, email)

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Contact Shoprite: Find below customer service details of Shoprite in South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for queries, complaints or feedback.

Head Office
Cnr William Dabbs & Old Paarl Roads,
Brackenfell, 7561,
Western Cape, South Africa
Phone: +27 (0) 21 980 4000 (corporate)

Customer Service
Phone: 0800 01 07 09
Email: [email protected]

About Shoprite
Shoprite is a South African retail chain that began operations in 1979. Today it operates more than 2653 stores and is found across 15 African countries. The list includes Angola, Botswana, Congo, Ghana, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Swaziland, Uganda and Zambia. You can easily locate a store nearest to you address on the website. You can locate a store by name, suburb or city. Some of its brands include Usave, Checkers, Checkers Hyper, Computicket, OK Franchise Division, OK Furniture, OK Power Express, OK Dreams, House & Home, Checkers Food Services, MedRite Pharmacy, TransPharm, Hungry Lion, and Freshmark. Shoprite claims more than 29 million people shop at its stores each day. The parent group reported turnover of more than R130 billion for the year ended June 2016.

Products that can be shopped at Shoprite include groceries, household products, pastries, meat, dairy, beverages, canned and packaged food, among others. You can also shop for home appliances that include ovens, irons, blenders, toasters, and frying pans. To know what is on sale at Shoprite stores, you can access the Specials section on the website. You can access the catalog to see what is selling on a great bargain. Consumers can download the Shoprite smartphone app to search for Eezicoupons that can be used for bargains at stores. For more information or queries on store locations, refund, cancellation, payment, or others, reach the Shoprite customer service.

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  1. As a customer while shopping at the Gezina shoprite branch in Pta, found myself being treated very hostile while trying to purchase some yoghurt. I was told to move my cart because there are other customers. The very big Shoprite African man was truly being a bully and definitely a complete rasist towards me. I am a 64 year elderly woman and I battle to walk due to a knee injury, therefore I needed my cart to lean on. The space arround me and the cart was limited due to Shoprite being so full. I would truly suggest that all customers should be treated with respect and consideration, and that reverse racism must be stopped in all work places.

  2. I deposited money(R1250.00) at Daku road Shoprite Port Elizabeth on the 8thoctober and I kept my slip, someone withdraw the money in New Bryton Shoprite PE and it is not the person the money was for .I went to Shoprite to find out who took the money , after the person the money belong to called me and told me that money was withdrawn .The answer I got was that ,they cannot tell me the name of the person who took my money”. I was asked to go to police station and file a case. Shoprite should do enough to get details of people taking money, cameras to monitor and other necessary checks should be in place to deal with situations like this.

  3. Im really impressed with the customer service given by the best cashier of the week at Shoprite Arcadia called GONTSE MALEMA . She treat people with love n respect , she doesnt discriminate whether you are black or white person , she make sure that everyone she serves leaves her till point smiling .GONTSE MALEMA deserves to become a manager because her attitude towards us says it all . That young girl is going somewhere with Shoprite , HELP her to become something big in Shoprite cause she deserves it # SHOUT OUT TO GONTSE MALEMA @Shoprite Arcadia Pretoria

  4. Yesterday I visited the Shoprite Southfield branch and was shocked at firstly the service I received and secondly disgusted by the look of the shop.

    I went to the Money Market counter to pay an electricity bill. There was one till open and this also serve people wanting to buy Lotto tickets. I stood in the queue for 15 minutes because the customer ahead of me was purchasing about 10 Lotto tickets. The teller proceeded to type in each number and then staple each receipt to the Lotto ticket. When I finally got to the counter, I asked if they couldn’t have more than one till open . He then said that I could have paid the account at the till. Nowhere in the shop is this advertised. He wasn’t particularly concerned about how long the customers needed to wait.

    Secondly, when I got into the shop, I found it difficult to move my basket trolley in the shop because there were boxes with merchandise on both sides of the aisles. The shop is very small and now it just looks DISGUSTING and UNTIDY. I’ve lived in the area for many years and its convenient for me to pop in on my way home. I was utterly disgusted to see what the store looked liked. Instead of goods being on the shelves, they were simply in open boxes on the floor. Customers were trying to avoid bumping into each other in the narrow aisles.

    When I asked the manager why the shop was so UNTIDY and why there were open boxes everywhere, he said that they had taken stock.

    However, I feel that something needs to be done. I will NOT be visiting that store again.

  5. Hi.
    I’m really fed up about the service of the cashiers at money market at Harrismith branch. To them its more important to finish their conversation than to help the customer on the queue, this happened to me on many occasions even today, I even walked away because I was standing there like a lost person, so my question if shoprite really provide customer service training to its employees.

  6. I have always stopped at my local Shoprite to get few things that my wife calls me to buy on my way from work and the Shoprite in Gezina is my favourate as its not busy and always was amazing to shop there,i was looking for condensed milk and for some reason I did not think it would be in sugar isle.i greeted a gentleman that was talking to another and the one that was listening his name is Koketso he greeted back I asked what I was looking for and Koketso offered to show me and he took me to an isle and pointed to me the condensed milk.this guy is friendly,helpfull and attentive he saved me time and for this I would like to thank Pioneer Foods and Shoprite for employing such an individual.we need more of Koketso`s in Shoprite 10/10 for that service.

  7. Mrs Joy Courie Reply

    Good Day
    I visited Shoprite Westridge Centre in Wespoort Lane Westridge Mitchell’s Plain. I was very disappointed at the service. I was standing in the money market queue. When it was my turn to be helped the Cashier did not acknowledge me. The Supervisor was standing next to her and they were having a hearty conversation and ignoring me. when I asked why I was not being helped the Supervisor apologised and said that she thought the Cashier was helping me. the Cashier then proceeded to help me without acknowledging me. Not once did she look at me and when I said to her that she could look at me when talking to me she said I’m sorry. When she was done with the transaction she gave my slip and said thank you without looking at me. I will not shop at that store again.

  8. Hi I live in Polokwane,both our shoprite here never have enough stock which I find ridiculous…..

    For example at the moment there is a liquor specials but the savanna is always finished within two days,and one wonders where is more stock? And what is more puzzling is that it is still advertised as if they have stock same goes for 5kg chicken wings and drum sticks.
    Here in Polokwane we don’t have price check why?when other places have?I find this unfair and misleading. I once asked one of the managers for a price check and she said it no longer exists how when it exists in other places?
    I’m really looking forward to your response I’m very unhappy with our Polokwane shoprites.

  9. Mthinkhulu Reply


    Good day,
    About two hours ago we walked into the Cosmos branch and were warmly welcomed by a cheerful young man who handed us special promotions pamphlets – only to be humiliated by a rude nameless parcel counter attendant.
    There was a muddy splash of water on the counter top which made me lift up my parcels since she did not bother to wipe it off the counter first. Then I told her that she can put our few parcels together as I and my partner were together. Out of the blue she answered, “do you think I dont know that you are together”. At that,I foolishly chose to keep quite until again she said to my partner,”your parcels will make my chair dirty. Since we did not ask her to put them on her chair we realized that she was purely looking for a way to humiliate us and I then took the matter to a lady Supervisor (Mkwanazi) who listened and without a word,went alone to the attendant. After shopping I had to look for her to find out if she made any follow ups and yes, she said she told the parcel counter attendant to take good care of customers. I think she just got away with it as lightly as that !! Dont you really think that the young man distributing pamphlets or one of your cleaners would do better. You probably have the wrong person at the right place.

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