Head Office
Sea Limited
2 Science Park Drive, #03-01,
Tower A Ascent, Singapore 118222
Phone: +65 6727 5950
Customer Service
Phone: +65 6206 6610
Email: support@shopee.sg
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About Shopee Singapore
Shopee is a Southeast Asian e-commerce company founded in 2015. The Singapore-based firm is owned and operated by Sea Limited. Shopee’s primary markets currently include Indonesia, Taiwan, Vietnam, Thailand, Philippines, Malaysia and Singapore. Originally Shopee operated as an app-based platform, but later began selling on the web as well. You can download the Shopee app for Android and iOS. For shopping online, head to the link here. Shopee is designed to serve both buyers and sellers. Buyers can explore the Shopee Mall to purchase from top brands. The Flash Deals section is where you can discover hot bargains and discounts.
Product categories on Shopee.sg include apparel, kids clothing, shoes, watches, bags, luggage, personal care products, toys, computers, computer accessories, computer peripherals, home and kitchen appliances, sports equipments, sports nutrition, pet accessories, personal care products, among others. Buyers can search for products using the search bar on the homepage.
Buyers can filter products by price, used/new items, Shopee Mall or Shopee Preferred items, and wholesale/with discount. You can chat with a seller if you have queries on the product or delivery. Purchases on the website can be made using Visa, MasterCard, Discover and net banking. Shipping options are revealed during checkout. Standard delivery takes 1-5 working days. You can expedite the order for same day or next day delivery.
Shopee Guarantee protects buyers by withholding the payment to sellers until the confirmation of the receipt of order. Return policies vary according to product category and seller. You can refer the Dispute Resolution for more details. If you want to be a seller, register on the Shoppe platform and login to the Shopee Seller Centre to upload products, manage inventory, payment and others. For more information or queries on payment, refund, cancellation, careers/jobs, or others, reach the Shopee support.
I hope you know your team has the worst customer service as I have ever seen.
When I place a return and refund in the shopee app, without discussing with me they release the amount to the seller. When I asked about how you release it without even discussing with me about what’s wrong with the item. All I can hear is that I apologize for the inconvenience. Is there any other issue to help? If I say I will close the account even if I am a gold member I am not getting any support, your customer service guys replied to help to close the account. They are ready to loose customers but not ready to help. That’s all they are doing.
Every dog has his day, if your customer service keeps on doing this, your will business will go down. Please educate them on how to interact with customers.
Shopee provides lousy after sales service. I raised a refund request before I received the items as it’s passed the deadline for delivery. The item still overseas. After 3 calls and many emails, the customer service kept telling me that they are still investigating. Kept telling me to wait 3 days after 3 days and that they are still investigating. I ask the customer service I want to talk to the manager, he said the manager will give the same answer. I said I want to lodged à feedback/ complaint, he said there’s no such section. I believe in Singapore you are supposed to provide à feedback section. This’s really frustrating. Hopefully, this will be the last time I need to deal with Shopee Singapore
I top-up money but it was never credited into my Shopeepay’s account. I tried so many times talking to their customer service and every time they gave the same lip service reply that the matter has already been escalated to the relevant department. Till now the money is still not in. This is one of the worst shopping platforms that does not take complaints seriously.
What’s the purpose of asking customers to give feedback when shopee does not even bother to answer to customer complaints by Jim, Napat, Penny. Might as well don’t have this avenue! Again raising customers’ hopes that their grievances can be looked into to prevent future occurrences! I am also a victim of this SHOPEE GUARANTEE!
I had order plastic drawer from china.(order : 210314BQ3R9FPP) The first item was one piece (717 Bath) the second order was pack-two.(1,527 Bath). Buyer sent me only the first one and did not response for the second one until I asked for and then he told me that he could not sent me and he will refund money back for the second item, but I have to accept the first one because it was nothing wrong.
But I can not get one piece of drawer without another. It was not my plan, I need set of them. So, I call shopee Thailand to support me. It seem to understand that I asked to refund the whole order (2 items : 2,244 Bath).
I have waited for two days the system just came out that I accepted the first item automatically and I can get money back only the item that buyer did not send. I tried to call Shopee and explain in many channel over and over. But they are not capable to help me.
I’ve spoken so many times to so many customer service agents and attaching relevant proofs everytime in emails to the different agents I spoke to and everytime their side always tell me it has been escalated to relevant team to handle the case and asking me to wait 1~3 days.
After 3 days, nobody call me back and I’ve to call back, attended by different agent, he will sent me a fresh email for me to attach relevant proof and pics again while past email correspondences with other agents is gone and literally back to square 1, and whole cycle repeat again. Until now, I’ve spoken to Mohammad Helim, Sandra, Jabez, Harrivin, Shoba, Moushami, Rubendranathan, Priya, Vivian, Eleena, Azri, Malathy, all from different team who don’t seem to be able to see my past emails, and all just don’t follow up my case !
I called customer support and was placed on hold for 40 minutes from 5.50 to 6pm What kind of service is this??????????? I have no choice but to call as i do not have a favourable reply from the email sent. Thinking it will be good to sort things out and have instant feedback, it turned out to be a huge disppointment, from email to phone service