Contact JB Hi-Fi: Find below customer service details of JB Hi-Fi, Australia, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.
Head Office
JB Hi-Fi Group Pty Ltd
Level 4, Office Tower 2,
Chadstone Place, Chadstone Shopping Centre,
1341 Dandenong Road,
Chadstone VIC 3148, Australia
Phone: +61 3 8530 7333
Customer Service
Phone: 1300 746 752 (JB Hi-Fi Solutions)
Email: [email protected] (for cancellations)
Email:Â [email protected] (online order queries)
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About JB Hi-Fi
JB Hi-Fi is an Australian electronics retailer founded by John Barbuto in 1974. Headquartered at Melbourne, the company has a network of more than 300 stores in Australia as well as New Zealand. In 2016, JB Hi-Fi acquired The Good Guys, a well known chain of consumer electronics stores, giving JB Hi-Fi an edge in the market. JB Hi-Fi and its subsidiaries together contributed to sales of $5.63 billion in 2017.
Find nearest JB Hi-Fi store on the website by browsing the store directory or inputting the suburb or postcode in search. Shopping can also be done online on the e-store. Product categories found include computers, tablets, televisions, headphones/speakers, gaming, music, cameras, drones, smartphones, health/wearables, musical instruments, and home appliances. Products can be filtered by sub-category, features, brand and price.
Sign up for JB Hi-Fi Instant Deals to get hottest offers and membership vouchers in your inbox. Purchases on the website can be made using Visa, MasterCard, PayPal, mobile wallets and JB Hi-Fi gift cards. Shipping options are revealed during checkout. You can opt for JB Hi-Fi’s standard delivery or express delivery. The standard delivery takes 2-4 business days, while the latter takes 1-2 business days. The cheapest would be the services offered by Australian Post Mail. There is also the Click & Collect service that allows shoppers to purchase goods through the JB Hi Fi website and pick them up at a store
Delivery charges vary according to product and address. Note that international orders can take 2-4 weeks and customers will be responsible for import duties and taxes. As for return policy, the period for return depends on the product category. Refunds will only be processed if returned in its original condition with tags intact. Read the terms and conditions on returns before confirming a purchase. Have a special occasion coming? Purchase a JB Hi-Fi gift virtual or physical gift card that can be redeemed at store or online. You can set your own currency value for credit. For more information or queries on payment, refund, cancellation, careers/jobs, or others, reach the JB Hi-Fi support.
I have been a regular customer of the JB Hi Fi franchise for 20 years in Sydney, the Galleries store has excellent customer service, but when I went to the Jb Hi-Fi Strand Arcade store, the staff have this shop assistant by the name of Kate Faulkner, who if she doesn’t like a customer in particular, she thinks that when she sees the customer walking around and she normally walks around with this guy, she tries to get the customer bashed up, so the customer never comes back to the JB Hi-Fi Stand Arcade store.
Her Manager should have a stern talking to her.
Walked in this afternoon to Bankstown store – a lone female with money in my wallet to buy an expensive TV. Spent 30 minutes trying to get service in TV section. Every rep (4) said too busy. Finally a rep approached a couple who had come 20 minutes after me to look at same tv and started to serve him, it was only that the male partner pointed out that I was there first that I received attention. By then I was so humiliated that I was not going to purchase.
I bought a chromebook & MS office 2021 Home & Student $189 and I forgot to take the product key from store, but it’s in the receipt. I thought it’s in the bag with the Chromebook but not. I can’t claim back the product key from store nor MS support. Simply I lost $189 for nothing.
I bought a mini 12 I phone 128gb through click and collect. I hadn’t seen the phone but my husband measured it and showed me the size the phone would be. I cannot use my right hand too well as I am disabled. I phoned in the morning to see if I could change it I paid cash and was willing to pay extra as I explained to her what had happened…response was simple if the box is open nothing you can do. I said I only took the phone from the box its never been used I only bought it last night. I have tried to use and no one told me the battery lasts no time at all. I have purchased many phones from jv is there anything I can do as I won’t purchase another one as I have completely waisted my money.
I ordered a Samsung flip phone as soon as they took the 1,400 out of my account I received an email the order had been cancelled?
The money has not been returned and I can’t get in contact with anyone at JB my next option is to contact A current affairs.
What a joke the phone was for my partner birthday now I can’t buy her anything because they have returned the money.
Disgraceful in this already distressing time.
I ordered a double Melvin’s vinyl (A Senile Animal) , and when it arrived one vinyl had a small crack (which luckily didn’t affect the sound) and the other was warped, which did affect the sound. There were no fragile or handle with care signs on the package. Unfortunately, it was a special defected release that I won’t be able to get another one of, unless there’s any left in Australia.
Worst experience -I purchased “Asus” laptop last year from JB Hi5 (Melbourne central) which was probably faulty piece as it started working improperly after few months only (battery issue, apps opening issue, slow processing) and when I went to convey my issue (after 10 months)to their office at chadstone shopping center. I waited for service provider for longer period of time but no one showed up. Then again I went last week to the same place and this time service provider assisted me and told it will get repair in 1 – 2 weeks.. I asked him that as I am an uni student try to process it within 2 weeks and he assured me back l. but when I called them back after 1 week they told it will take 4-6 weeks. That lady on phone argued with me that you should have read paper work. What a bad service. I asked to return back my laptop. I made mistake by purchasing costly product from them and I will never ever go there for any new product.
I had my fridge delivered from jb hi fi fyshwick. Paid extra for unpack and connect. They delivered my fridge without installing the plumbing. I was very upset about how rude the staff were and kept ignoring what I was saying. On the jb hi fi site clearly explains how that delivery works for whitegoods.
For large whitegoods purchased in-store, we offer Delivery Unpack & Connect and Premium Delivery upgrades through our delivery partners.
Unpack & Connect
Get your large item unpacked and connected at the time of delivery.
Our delivery partner will:
Remove the packaging including any transit brackets, bolts or restraints such as securing tape or strapping,
Plug in and connect your appliance to existing power and plumbing with the supplied power cords, hoses and other connections supplied with your appliance
Ensure the appliance is level on the floor
Take away and dispose of all packaging.
It clearly specifies that on delivery they will “Plug in and connect your appliance to existing power and plumbing with the supplied power cords, hoses and other connections supplied with your appliance”.
I explained this to the staff and the only reply I got was “the guys doing delivery are not plumbers and they only install plumbing for washing machines”. The staff kept talking over me say that “they are not plumbers” even got the exact reply from the managers.
Please do something about the disrespectful staff at the fyshwick JB HI FI store
Well what can I say .. went in and spent $1200 on security cameras to come home open the box and realised parts are missing and screws are open and someone had already setup half the cameras. I was given a box that had been purchased and returned. Mind you by an apparent manager at greenhills store. Disappointed is an understatement.
Today 21/1/21, I went to JB HiFi @ Thomastown to purchase a Garmin Navigator. I was politely greeted at the door by a young man who, trying to help, asked me what I wanted and then rang to seek a salesperson to assist me. Here the assistance ended. No one came.
I went to the service desk where there was 1 person serving but 4 others behind the counter doing nothing or, at best, trying to look busy.1 person was having a friendly chat for about 5 minutes with someone he clearly knew (possibly a friend). There were several conversations between staff in hushed tones, which in itself is simply rude.
I waited 20 minutes and still only 1 person serving. By this time the line of customers had extended to 12 (I know, i counted them). I still had not been served. After I enquired as to where was the serving staff an individual (same one above, having a chat) sent a message over the PBA to obtain help… no please or thank you, mind. The excuse was that it was staff changeover of shift time. What!!!
Eventually another person ( the female manager) started to serve and allowed people at the end of the line to push in. I waited in vain for service and by the time I was served (even though I was second in the queue) another 8 people behind me had been served. By the time I was served I had already waited 25 minutes.
I eventually get to the front of the counter. I gave the server the empty box. He asked someone (the same rude man above) to bring the complete unit to him from the store shelves. I was told to move aside while this person brought the unit. I waited another 5 minutes while this person stopped to have chat with yet another person, clearly an acquaintance or friend. When the complete box finally arrived I ask whether the box contained a cover for the navigator unit I was purchasing. The salesperson said he did not know. I asked him if he could open the box and look. He refused at first and only did so when I insisted that he opened the box.
Having discovered that a cover for the unit was not included, I asked whether he could get a generic Navman cover from the shelf. He asked the same rude man if there were any in stock. He claimed there was not… too lazy to look. I knew there was.
After paying, and making a verbal compliant to the staff member about the quality of service I had received, during which the Manager intervened in a patronising and dismissive manner, I collected the cover from the shelf and gave it to the Manager and informed her that I knew it was available and her staff were too lazy to bring one to the counter. She claimed this was not true, that she could not understand why was I complaining and basically wished me away, and not very politely.
Perhaps the Manager needs to review the workplace culture that she is allowing at her store and the disrespect and poor performance of her staff. The Manager may also review how to im[rove and streamline customer serving through more than one service line that at one point actually had 15 customers waiting. I will not be shopping at this store again.
I went to the Knox City JB Hi Fi store on 30//11/20 at 5.50pm to purchase a Dyson V10 Animal vacuum cleaner.
After having a quick browse around the store to try and find where the vacuum cleaners were, i was informed that this store isn’t big enough to have every item that JB Hi Fi advertises.
I was then told to go to the Nunawading Store as it is a bigger store and it closes at 7pm, i promptly drove from Knox City to Nunawading but as i was leaving Knox City i thought i would ring the Nunawading store to ascertain if they had a Dyson V10 Animal in stock.
Well after being on hold for 20 minutes and 52 seconds i was informed by Tom at the Nunawading store that they didn’t have any stock but the Forrest Hill store does.
I managed to drive all the way from Knox City to Nunawading and i was walking towards the Nunawading store in the time it took for someone to answer my call/query which only took another 55 seconds to inform me what they did or didn’t have in stock and what store close by, did have.
i was even told by Tom that the Forest Hill store is open until 7pm, well imagine how i felt 7 minutes later after driving from Nunawading to Forest Hill when i walked into the Forest Hill shopping precinct only to find out the store closed at 6pm and by now it was 6.35pm
What a complete waste of my time and effort….talk about being angry and upset.
It’s probably my fault for wanting to purchase an item from an actual JB Hi Fi store rather than go online and purchase it,
i did go online once i finally got home and i purchased the Dyson V10 Animal vacuum cleaner from Harvey Norman instead plus i got it cheaper as well, so i suppose all’s well that ends well.
I got what i wanted and JB Hi Fi missed out on this plus any future sales from/by me.
Congratulations to a young man, NEW to the Chadstone shopping center store. His name is Adam and he fielded a phone call from me regarding Miele Triflex Pro. Being a very senior person and not smart with online shopping the young man was patient, helpful and thorough in his dealings with me on the phone. He checked with his manager on a number of occasions to ensure that his answers were correct and as a consequence I purchased an item valued at $1170.00., paid for it with a multiple of gift vouchers (velocity points cashed in some moths ago) when we went to pick it up
This is a COMPLIMENT to this young many and to the person who chose to employ him.
Usually I do not comment but his service was exemplary. THANK YOU!!
Kath
Hello I just wanted to take a moment to let you know how much time and effort the staff at your Warrawong store put into assisting me over the last 4 days. Changing to a new phone and provider is a daunting challenge for some, however the 5 people that I dealt with were friendly, helpful and not bothered by any set backs that arose. They all went out of their way to make this process as easy as possible. Many thanks they are a great team. Marion Bland