Head Office
Shell Energy House,
Westwood Way,
Westwood Business Park,
Coventry, CV4 8HS, England
Customer Service
Phone: 0330 0945801 (broadband)
Phone: 0330 0945800 (energy)
Email: complaint@shellenergy.co.uk
Email: broadband.support@shellenergy.co.uk
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About Shell Energy
Shell Energy Retail Ltd is a major supplier of electricity, gas, and broadband in the UK. The company is known to provide reliable and clean energy solutions through its power, gas, and energy-efficient offerings, which are available for residential and business customers. Founded as ‘First Utility’ by Mark Darche, Marcus Citron, and Darren Braham in 2008, the firm was rechristened to Shell Energy in 2019. Today, it is the seventh largest supplier of energy sources in the United Kingdom and has recorded a market share of two percent in 2019, summing to a total of 700,000 customers. Among the many firsts, Shell Energy claims to be the first to start smart meters in the UK. Shell Energy partnered with Opower and Google PowerMeter to give customers access to usage data.
One of the key products is the renewable electricity plans for residential customers. Besides electricity, the company is a supplier of gas, broadband, and a range of smart home technologies. Customers can avail exclusive loyalty rewards at the service stations of Shell. All the electricity that the company supplies comes from hundred percent renewable sources like solar, wind, and biomass. The electricity supplied by Shell Energy is certified by the Renewable Energy Guarantees of Origin, which assures that for each unit that a consumer consumes, a unit of renewable energy is put on the grid. The company is also expanding into the market of smart home technologies and has already started with home electric vehicle charging and smart thermostats.
To get a quote, you can provide your postcode on the website and reach out to nearest support staff. You can also get details of tariff online. Under energy, you have fixed rates for 15 to 35 months. Under broadband, you have Superfast Fibre Plus, Superfast Fibre, and Fast Broadband. They vary in the costs as well as download speeds. Check the availability in your area before subscribing to the plans. Existing customers can register for a smart meter to control individual energy usage. They are installed at no additional costs and provide automatic meter readings according to your usage. According to the website, you can also see your usage in real-time through the in-home display (IHD). You can book a smart meter on the official Shell Energy smartphone app as well. Additionally, through the app you can submit meter readings, change tariff, request e-billing and sign up for Shell Go+ and Wonderbill. Payments can be made using monthly direct debit, through bank or automated phone line. Most credit cards can be used if paying through online account. The company takes feedback of customers seriously. There are multiple avenues for customers to be heard. If you wish to communicate on the services, you can also use the contact information provided at the beginning of this page.
