Contact of JD Williams customer service

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Find below the customer service details of JD Williams. Besides contact details, the page also offers a brief overview of the company.

Head Office
Williams Griffin House,
40 Lever Street,
Manchester, M60 6ES
United Kingdom

Customer Service
Phone: 0871 231 2000
Phone: 0345 071 9018 (retail complaints)
Phone: 0345 026 3899 (credit account complaints)
Email: [email protected]

About JD Williams
JD Williams & Company Limited is one of UK’s leading retailer of clothes and accessories. The company is in the market with 20 popular catalog brands. Founded in 1875 by James David Williams, JD Williams offers a large selection of clothing and accessories for all sizes and age. The company specializes in women’s fashion, and the clothes are designed to provide the right fit at the best value. James David Williams was the first to make use of the parcel post service in the UK to send products directly over to customers. The company hit the right spot with direct home shopping towards the latter end of the 20th century when ease of shopping began to catch up. JD Williams grew tremendously and is currently in the market with 6 million customers and more than 3500 employees. The company sells apparel, footwear, toys, sports items, and home decor items.

JD Williams has got everything trending when it comes to women’s wear. Specifically focusing on this category, you will find blazers, dresses, knitwear, shirts, swimwear, trousers, loungewear, bags, belts, jewelry, purses, necklaces, watches, and sunglasses. Besides apparel and fashion accessories, you can shop for footwear, lingerie, cosmetics, bedding, furniture and homewares. Some of the featured brands include Adidas, Calvin Klein, Hobbs, Levi’s, Superdry, Tommy Hilfiger, DKNY, Triumph, Chanel, Dior and L’Oreal. You can filter products by brand, size, color as well as price. Head to the Clearance section if looking for some hot bargains on clothing and footwear. Register for JD Rewards to enjoy free gifts, earn reward points and special discounts.

Shopping on the website is fun. Right on the homepage you have the ‘highlights’ section that draws attention to the popular collections. The section features a wedding shop, a petite collection, Fifty plus collection, value looks, and an entirely stocked denim shop. It is recommended to sign-up on the website before getting started. With a registered account, you wont need to punch in your address every time you shop, and you can expect alerts and notifications sent to your inbox. If you are a new customer, you will get £5 off on your next order. Getting started is easy. Browse through the category that interests you, add the items to your cart, and make payment. JD Williams accepts payments through Visa, MasterCard, and Discover cards.

If you have placed an order on JD Williams, the standard shipping will take 6-10 business days, while express shipping takes 2-3 business days. You can select the shipping method before making the payment. The website also offers ‘next-day delivery’ for select locations across the United Kingdom. Customers can return what they have ordered within 35 days of purchase. The refund is processed within 14 business days, once the return is received. The orders can be canceled before they are shipped, and customers will get a full refund in such cases. The refunds are processed to the source of payment. For order-related queries, complaints or feedback, customers can dial the helpline numbers or communicate through mail.

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