Find below the customer service details of Sennheiser India. Besides contact details, the page also offers a brief overview of the audio tech company.
Head Office (India)
Sennheiser Electronics India Pvt Ltd
102 A, First Floor, Time Tower
Sec – 28, M.G. Road
Gurgaon 122002
Support
Phone: 1800 22 3632
Email: in-info@sennheiser.com
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About Sennheiser India
Sennheiser is a leading name in the world of audio accessories, founded by entrepreneur Fritz Sennheiser in 1945. Based out of Germany, the audio brand currently operates in over 50 countries, producing high quality speakers, microphones and headphones. The Indian sub-continent serves as one of the biggest markets for this German tech giant. The product line having a wide price spectrum is loved by users internationally and in India.
The current product lineup includes headphones, earphones, wireless headphones, soundbar, earbuds, speakers and microphones with a variety of options like noise cancelling, sound dampening and volume control. Popular models include CX True Wireless, IE 900, IE 300, CX120BT, CX 400BT True Wireless, MOMENTUM True Wireless 2, CX 350BT, CX 80S, IE 80 S BT, CX 300S, CX Sport, Momentum Free, HD 560S, HD 450BT, HD 350BT, HD 400S, MOMENTUM 3 Wireless, HD 660S, HD 820, HD550, HD560, HD599, AMBEO Soundbar, to name a few.
The products come with 2 years of international manufacturer warranty and can be claimed anywhere in the world at a Sennheiser service center. You can locate one nearest to you on the website. The warranty includes any manufacturing defect related to audio, internal damages, calibration issue, among others. Warranty cannot be claimed for physical damages, wear and tear by the user and any accessories that came with the product.
The process of claiming a warranty is simple. You just have to walk into any of the service centers along with a valid bill of purchase and get your product checked. Alternatively, you can also courier your product to one of the listed service centers and the same would be checked by the support team. For general troubleshooting, you can refer to the Support page. Customers can fill out the contact form on the website to receive a call back or email revert.
Sennheiser’s spot serve option for customers is available across the country. They would offer you complete replacement in cases where you have a product with manufacturing defects. They also have an international service option which they call ServiceNet. It houses pick up, drop, servicing and repair all at the same place. Additionally, Sennheiser produces an ample amount of spare parts which you can get on their website. The spares range from basic headphones and soundbars to professional audio equipment. Just search for the spare you need and they will let you know about the availability.
Customer support is a strong point of their business. They are one of the few brands who offer minimum 2 years of warranty on their product. Apart from this, the terms of sale, returns and cancellations are also user friendly. For queries or complaints on online shopping, warranty, refund, cancellation, warranty or others, reach the Sennheiser India support.
