Head Office
Scentsy
2701 E. Pine Ave.
Meridian, ID 83642
United States
Customer Service
Phone: 1-877-855-0617
Phone: 1-877-895-4160
Phone: 208-472-0800 (corporate)
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About Scentsy
Scentsy is an American company that sells wickless candles, warmers, cosmetics and bath products. The company was founded by Kara Egan and Colette Gunnell in 2003. It began with making and selling of candle warmers. Warmers house a low-watt light bulb that slowly melts to transmit fragrance. Headquartered in Meridian, Idaho, the company employs over 1,000 and boasts tens of thousands of affiliates. The consultants do direct selling at home parties and other events.
Besides the US, the products are also sold across Canada, Mexico, Germany, Austria, France, Spain, Ireland, the United Kingdom, Australia and New Zealand. Customers can also shop through phone or browsing the catalog on website. You can also filter a fragrance from the collections featured on the website. It includes mandarin, lime, grapefruit, lemon, rose, jasmine, melon, vanilla, cocoa, brown sugar, spearmint, peppermint, thyme, cinnamon, pepper and sandalwood. Scentsy’s manufacturing facilities are located in Meridian, Idaho.
Products that can be shopped on the website include diffusers, warmers, night light bases, warmer accessories, scent bars, room sprays, essential oils, travel tins, hand soap, kitchen soap, clothing conditioner, fragrance roller, velvet hand cream, refreshing face balm, shampoo and nourishing skin conditioner. There is a special Sale section where you can get products through discount. Products can be shopped through major credit cards. Customers also enjoy a 30 day money back guarantee.
And if you are looking for an employment option, you can join Scentsy for just $99 and become a consultant. The company provides a Starter Kit with everything you need to launch your own business. For more information or queries on shopping, store locations, refund, cancellation, or others, reach the Scentsy customer service.
I placed an order with a Scentsy consultant for for 108.16. for various items. Placed order on 5/08. The money was debited from my account on 5/09. I have not received the items and yesterday 5/25 ,the consultant contacted me and said my credit card was declined. I know this is not true.
I placed an online order in April/May 2021. I have received 1 of the 3 items I ordered. I did this to help out my niece. The consultant has ignored me outright. She offered to send the rest of my order herself. As of yet I have nothing. I know mistakes happen but to completely ignore a client is despicable. I’m not impressed with this person. I sure hope customer care works this out.
I placed orders with a Scentsy consultant over a year ago, I’ve never received my orders. Not happy at all. I just received the Baby Yoda warmer from another consultant. I did not order that warmer from that consultant. So what did that consultant do with my money to get my stuff. I am not happy at all! I ordered the Red Barn Warmer, monkey buddy, two vanilla buttercream flowers, Snowman warmer that you can change the date, and bars. Not happy at all!
I am very disappointed in customer service. I was sent two defective warmers. Scentsy confirmed they had a bad batch and would refund me. When I never got my refund, confirmed in writing by my rep that I would get, I got rude customer service and then offered less than I paid! Total bs!
Scentsy only cares about their bottom line. I was trying to go back to check my order when the order posted in error. Called customer service and was told basically there was nothing they could do. Must be nice to steal from customers.I’m sure they have never made an error.This was my first dealing with scentsy and it definitely will be my last.
Scentsy is bull now. Nothing but a money grubbing company. So many rules and you have to buy so much to get to free shipping and if you get to it, but someones order is sold out it is somehow your fault and you lose your free shipping. Even though you held up your end and got all your orders in. No one cares about the customer just about making money. I am switching to knock off brands from now on. One big soulless box company is as good as the next.
I am so very disappointed in the scentsy bars. The scents don’t last long at all anymore.. I started using walmart brand they last me days…