Office Address:
Aeroport de
Casablanca-Anfa,
Casablanca, Morocco
Support:
Phone:089000 0800 (booking)
Email:callcenter@royalairmaroc.com
About Royal Air Maroc (RAM)
Royal Air Maroc is Morocco’s national airline, founded in the year 1957. The airline operates a modern fleet of 53 aircraft with its main hub at Mohammed V International Airport. The network includes over 80 destinations in Africa, Europe, North America and the Middle East. In 2014, Royal Air Maroc was granted the 4 star Skytrax award.
Royal Air Maroc allows booking of tickets using American Express, Visa or MasterCard credit cards. Check out the deals and promotions to grab the best fare for your travel. Besides flights, one can even search for hotels and rent a car online. Fliers can manage their booking on the web without having to visit an office. Want to avoid the ques? You can now check-in online and print your boarding pass 48 hours before a flight.
Within Morocco, Royal Air Maroc operates flights to Casablanca, Rabat, Marrakech, Agadir, Tangier, Oujda, Nador, Essaouira, Ouarzazate and Laayoune. International destinations include Algeria, Austria, Belgium, Brazil, Cameroon, Canada, Chad, Congo, Denmark, Egypt, France, Germany, Italy, Kenya, Kuwait, Lebanon, Libya, Netherlands, Nigeria, Portugal, Qatar, Senegal, Spain, Switzeland, Syria, Turkey, UAE, UK and the US.
Economy passengers on domestic routes can carry one bag with max 23kg weight. If international, 2 pieces of bag of same weight can be carried. Business class passengers flying Royal Air Maroc are allowed to carry 2 bags on domestic routes and 3 pieces of 23kg each on international routes. Excess bags can be carried for a fee. To read the complete baggage guide click here.
If you are a premium passenger or member of Safar Flyer Gold and Silver loyalty program, you can access the VIP Atlas lounge at the Casablanca Mohamed V Airport. The lounge offers comfortable waiting area, buffet counter, complimentary drinks, internet access and LED television screens. Safar Flyer is the frequent flier program that allows Royal Air Maroc fliers to earn and redeem miles every time they use the airline. The program has three tiers – Blue, Silver and Gold. The miles earned can be used for a new ticket, upgrade or for excess luggage. To register, click here.
For more information or queries on payment, refund, cancellation, lost baggage, reach the Royal Air Maroc customer service representative.
Good day,
I have been chasing Air Maroc for over 5 months for a delayed flight compensation.
After sending almost 15 emails to chase up my claim, I finally received a reply on the 24th of June 2020 (see below). In effect, no one has a clue with respect to the compensation disbursement!
We acknowledge receipt of your last email concerning the reimbursement.
‘However, it was taken care of but we unfortunately have no visibility on the execution times of the reimbursement. Therefore, the situation of containment established in the Kingdom of Morocco, which greatly disrupted our internal processes. By renewing our regrets for this incident, we ask you to accept, Dear Customer, the expression of our sincere consideration and hope to see you soon on our lines.’
Frankly, this is gross incompetence! And, I cannot see myself using this airline in the foreseeable future…
Mark.
I am one of your customers from Paris yesterday going to Banjul but am still at Casablanca waiting The delay is not only the problem we are left at the airport to wait for another 24hrs without food or a room to stay and most of your staff are very rude to customers no body is willing to help I sleep on the floor like an animal and it was not my fault that the flight was delay.
Am really so disappointed the way I was treated since last night and all the Europeans I came with from France were given accommodation except for us Africans they left us struggling around the airport like it was our fault this is totally unacceptable and I will never forget this experience in my life ?
Hi
I travelled yesterday 4/11/2018 on flight AT981 from Lisbon to Casablanca , flight was to departure at 16:25 so 18:25 Morocco time , we only boarded at 16:30 then we did not taken off and waited in the plane for 2hours 18:30 so 20.30 Morocco time with no explanation why until people started complaining. We landed in Casablanca 20H00 so 22H00 Morocco time , which it was boarding time for my connecting flight to Accra Ghana was 22H15 , 15Min to get off the plane , across the airport , passport control and to get to the terminal and the plane departured at 23:00 , I was being sent from one side of the airport to the airport , spoke to Mr Muhammed Gabib , not very helpful and not interested in helping my situation . Had to pay the extra fees ,waiting for my luggage , about 2hours spent at the airport , then spend 2days in Casablanca because next flight only available in 2days to my destination . Royal Maroc Airport staff not friendly , only speak Arabic and French , no english which makes it very hard for tourists and Royal Maroc Staff , very poor communication skills, no one apologized , worst flying experience , will not travel with Royal Maroc anymore until I have some form of contact . Please note there was several people who missed their flights on the same night .
This is so horrible!! How can they just treat people like this, What kind of service do they offer you, after they take your money, they don’t really give a dime how you are treated. Or how you feel..
I have been waiting for more than 1½ years for my case against RAM to be resolved.
On check-in in Oct 16 they accidentally tagged one bag twice. After all my luggage had left the check-in area to be loaded onto the plane; I was told to pay 250 euros for extra luggage, for a bag that did not exist; or miss my flight.
On arrival I sought to be reimbursed by RAM for this error. Since then I have made more than 30 telephone calls and send many emails to the Service Client Department, however, in that time not one response has been received.
Staff at RAM who answer the phone (in a different department) are generally professional and courteous, however, the Service Client Department who they refer all cases to appears to be incompetent.
It is requested that RAM immediately refund the money incorrectly taken from me.
TERRIBLE!
The best word to describe Royal Air Morocco. Terrible Service to a paying client. After arriving near three hours early, at 4:00 a.m. to be sure to catch my RAM Flight, Casablanca to Lisbon, Portugal, the poorly trained Morocco Immigration Official and confusing information between my ticket and the Morocco Airport Signage delayed me, so I missed my flight by 10 minutes.
The King should know about this. For better business relations.
RAM was of no help issuing me a following flight, though the fault was not mine and I had to purchase another ticket at twice the cost, as it was done in the RAM Airport Office, rather than On Line.
I will not be flying RAM ever again. The word “Royal” has taken on a whole new and horrific descriptive meaning. A Royal Pain!
See my complaint emails about RAM to VISA.
C. Charles Rudd
Very bad customer service. I filed a claim for a lost baggage since August and still have not been reimbursed even though I have provided all the necessary documents,and having been issued a claim number.
Very very bad customer service.
Why did you charge me if you didn’t change my dates on the ticket? Then, your impatient customer service representatives (total 3) tell me to call my agent. My agent says you charged me so they can’t do anything about it.
I wish someone was helpful with this airline, instead of being condescending. I asked to speak with a manager…Not transferred.
Could someone just help me change the ticket date as I paid $164.05 for it already?
Not asking for much. Asking just to get the service for which I paid.
You will have lost a customer because of your customer non-service!
Good Afternoon,
As per reference booking UV70AT. i would formally like to lodge a complaint to whoever this should be addressed to.
The booking states the flight was today from Ams-Acc and as such arrangements have been made accordingly.
I am a single mother who works and schools so therefore this has really inconvenienced me. As we speak i am on the train with my son and our 4 large suitcases 2 handluggages from Schiphol Airport trying to think of an emergency place to sleep till tommorow where we once more have to gather ourselves back to the airport.A cancellation of a continuing flight within 24 hours without notice to me is impossible and very unprofessional on the Royal Air Marocs part.
I would like to speak to a higher level of management to sort out how exactly i am being compensated for this grave inconvenience with the utmost speed.
At this point i am best reachable via e-mail.
Thank you