Contact Air Transat: Find below customer service details of Air Transat, including phone and email. Besides contact details, the page also offers information on the airline’s products and services. Reach the Air Transat customer service below for queries, complaints or feedback.
Office Address:
5959 Cote- Vertu Blvd
Montreal, QC H4S
2E6, Canada
Support:
Phone:+1-800-388-5836
Email: [email protected] (general)
Email: [email protected] (cruises/holidays)
About Air Transat
Air Transat is a Montreal-based airline that was founded in the year 1986. The Canadian travel airline has a fleet of close to 30 aircraft and connects to some 60 destinations in 30 countries. Having its operating bases at Montréal-Pierre Elliott Trudeau and Toronto-Pearson, Air Transat carries over 3 million passengers every year. In 2015, Air Transat was named Best North American Leisure Airline at the Skytrax annual awards.
Destinations covered by Air Transat within Canada include Calgary, Edmonton, Halifax, HAmilton, Kelowna, London (Ontario), Quebec City, Regina, Rouyn-Noranda, Saskatoon, St. John’s, Thunder Bay, Toronto, Vancouver, Victoria and Winnipeg. International routes span the United States, Belgium, Croatia, Czech Republic, England, France, Greece, Ireland, Italy, Netherlands, Spain, Switzerland, Colombia, Costa Rica, Cuba, Haiti, Jamaica, Mexico, Panama, Dominican Republic, among others.
On the Air Transat website, passengers can book a flight, hotel, car or even train using international credit cards. Browse the Air Transat homepage for cruises and top holiday packages. Dont forget to search the special offers page to bag a good bargain. As a travel airline, Air Transat has put together a broad selection of tour plans and packages.
Upon confirming a ticket, fliers further have the option to view and make changes to their booking directly on the website. Not just that, you can also avoid the airport ques by doing web check-in between 24 and 2 hours prior to departure. For a nominal fee, you can also reserve your favourite seat. Upgrade to Comfort Class to enjoy spacious leather seats, free excess baggage, priority check-in and boarding and choice of meals.
Are you flying Economy Class? Then Option Plus plan might interest you. By upgrading to Option Plus you have the option to select your seat, enjoy priority check-in, extra baggage allowance, priority boarding and baggage handling. While the inflight entertainment on most flights come with latest TV shows and movies, some flights also offer the option to connect your laptop or smartphone to Air Transat’s WiFi network. Before or after your flight, premium passengers can access the lounges at Toronto, Montreal, Vancouver, Calgary, Edmonton and Winnipeg, to enjoy hot meal, complimentary WiFi, TV, shower facilities, among other services.
Worried about baggage restrictions? Click here to read the baggage guide. While most flights it depends on destination, on domestic routes we can assure that a carry-on bag of 10kg is allowed (Economy Class). For check-in baggage, a fee will be charged for the standard 23kg.
For more information or queries on new booking, refund, cancellation, group booking, holiday packages or lost baggage, reach the Air Transat customer service.
All I want is an upgrade to club class on my next trip coming up. Over 6 hrs on hold, and no answer. Terrible service, Terrible service, Terrible service. But I’ve realized we can write the meanest words on the emails and no one answers. So if someone still cares for there job at air Transat. Pls answer your calls or emails.
what a pile of BS this company is. I flied hundreds of airlines but this one has poor customer service. I have been calling 3 days on a road, 2 to 3 hours waiting on a line, not even one person picks the phone.
I have been trying to contact customer service to modify my booking but no one is answering even I wait a couple of hours.
I mistakenly reserved 5 tickets from Montreal to Fort Lauderdale on December 27,2021 instead of December 24th,2021.
Since this reservation on Thursday October 14,2021 at around 12:00PM, I have tried get in touch with a representative from Air Transat without any success. I have been spending between 6 to 8 hours on the phone for the last 6 days holding for a customer service representative.
The Air Transat reservation site specify that this reservation benefit from one free change but if we cannot reach you than you obviously cannot honor your commitment. I understand the time we live in but in any case it excuses the lack of service your organization is demonstrating.
It’s been couple months ago when there was one of the biggest storm in Montreal if I’m not mistaken it was by the mid of February. I woke up that day hearing a bad news from my country in Lebanon that something emergency had happened to my grand parents so it was so hard to find a flight right to way and be back to Beirut. However; I went to downtown to the building of transat on Sherbrook street, there I met a lady called Sarah on the 5th floor at the reception and she helped to book a ticket on that day because on that day it was so complicated to have a ticket on the same day. So she was so kindly and helpful through the whole steps. Anyway, I was so happy and satisfied for her helping and her professionalism during her job
I am very unhappy with the Customer Service from the Head Office in Montreal. Kinetta Beach Resort , Greece refused to take responsibility regarding my concerns. I took it up with Airtransat. Francois Trudel has the worst customer service. She refused to even give me a voucher for goodwill even when my travel agent requested it. What even worse, Francois denied my request for compensation. Jean-Marc Eustache, the CEO did not further assist me and ignored my last email. Air Transt Customer Service used to be good. It is shocking that there is no more customer service at Airtransat. As a frequent traveler, Airtransat loses my businesses multitude. This is my experience with Airtransat.
I just got back from an all inclusive trip with Air Transat to Puerto Vallarta Mexico. Worst trip ever! The Shuttle bus dropped myself and my two grandkids off at the bottom of a bunch of stairs instead of taking us up to the lobby to check in. Our room had not one piece of toilet paper or even a hand towel in it when we got into it. Had to wait over half an hour for someone to bring! Each and every day we had to either ask for towels or something. The mini fridge was to be restocked each day, but was not on some days. The cleaning staff would skip our room for some reason??? Even though the make up room please sign was hung on the door. Very poor service at the places to eat at a the resort. I was told there were nine restaurants to eat at. There were four. The rest were snack places or bars. Was also told there were hot tubs at the resort Krystal Grande Nuevo Vallarta. That was the resort name.
Paid extra for a swim out room and had been told that that room had no option of two queen or king beds. However, friends of ours came and stayed for two nights, they are Spanish, and were given a swim out room with guess what? Two beds!!! We waited our turn in line for dinner at The Grill the first night and were then offered a choice of two tables. The woman who had asked us our choice came back we assumed we were being seated as there was no one else in front of us and she proceeded to tell us there were nine groups in front of us. When we asked where they were, she didn’t explain but said we would be waiting another 45 minutes at least. My nine year old granddaughter was hungry and tired as we had just arrived so we lef and grabbed a dried out bun from the little cafe. I went up to the lobby to talk to a manager and was told that shouldn’t have happened, but there was no offer of anything to try to make it right. The bar service poolside and on the beach was not very good. Most of the time we had to go get our own drinks and food. On the flight down, the little French flight attendant we had in our section had a very strange attitude. On the flight back, I found out I was supposed to have the choice of up to three free cocktails, as we had priority plus service, which I had paid extra for. I was not even told about that on the flight to Mexico, so was basically ripped off for that. It was just super disappointing all the way around. It wasn’t a cheap package, in my opinion. The only thing that was better was the flight back home. The flight attendants were friendly and did their job. As for the rest of the trip, I will definitely look elsewhere for any travel plans in my future and suggest people to do the same if you want a stress free vacation. That is the point of getting away right? To be able to enjoy it and not have to waste any time dealing with hassles! Air Transat needs to step up and own and give customers what they have payed for. That should be an enjoyabe trip!
Just received an e-mail from Transat indicating we have to pay and additional environmental tax per night in Mexico. This tax started Jan.1,2019. Again Transat did not notify of this when we first planned our trip. Transat has failed on so many levels when booking our trip by not giving us honest information or information at all. We will no longer be using Transat as our vacation agent. No customer service here
Transat recommend Allego Cozumel for our vacation so we booked. Saw a lot of bad reviews on this resort so we tried to change the resort only but could not because of transat conditions. My husband called the customer service of transat and has been on hold for over an hour. They don’t want to talk to anyone who has a complaint. We will no longer be using transat as our vacation booking agent
Hello, Case #002145058
my name is Anastasiia, recently I and my husband traveled to the Dominican Republic through AirTransat (booking number 39590225).
I am writing to complain about the poor service we received from your company on November 18 during our flight from Samana to Toronto (flight TS801).
We were reserved to the seats beside the emergency exit, these seats don’t lean back which we were not informed about! Thus we spend 4 hours in the terrible postures without any chance to move normally and have some rest. The situation became even worse when passengers who sat in front of us lean back their seats. We literally didn’t have any space, sleep was absolutely impossible, all the food that we tried to put on the table was sliding off and falling on the lap. On request for changing, seat flight attendant explained that the plane was full and there are no other seats available.
As a result of spending 4 hours in an extremely uncomfortable pose, I have inflammation of my knee cap and my husband suffers from severe low back pain.
We are very disappointed with the services provided by AirTransat since they could inform people about the feature of these seats and ask at the registration to change it, but unfortunately, nobody mentioned it.
Another thing to mention is that during the registration on our flight my passport was checked by multiple people who kept checking all the pages in my passport and the process took way much more time than for other people, I guess they were not even aware what are the requirements for me as Russian citizen with permanent residency card of Canada to go back to my place of residency. I was very surprised why people who supposed to register on the flight were doing the job of immigration officers.
Moreover, during the boarding process, we were again stopped to verify our carry on bags where immigration officers were taking out all our belongings from the bags and touching everything including my personal clothes without gloves on. This situation was absolutely shocking!
After that when we were boarding to the plane we had to run under the rain to get to the plane, to shuttle buses were provided. It was very unpleasant to get to the plane absolutely wet.
We didn’t expect to be treated that way and deserved to be treated in a better way especially if you are a regular customer of the company!
I hope you will take into consideration our complaint and try to fix this situation
I would like to say thank you for the service from Vancouver to Manchester UK. This direct flight makes travel a little less stressful.
On my last two trips I have taken the Option Plus, this is a great service for the most part. The main reason I take OP is for the priority luggage. Out going this service was perfect. However on both returns trips my luggage has not been labeled, The most recent trip I checked two bags. one was fine, arrived early, the larger of the two was LAST to arrive and looked like it had been dragged through a hedge.
The meals provided were fine, I would like to suggest the snack served should be anything but Pizza pockets. The smell of these things clings to every thing and at the end of a 9 hour trip quite nauseating. Maybe a piece of cake, scone or fruit would be a much more welcome snack. Thanks for your time. I would appreciate a response from Transat.
I am convinced that what i have to relate is like spitting into the wind, as no one will take notice, care or otherwise do anything to re assure future customers that anyone at Air Transit gives an iota of concern. Flight 776 from LGW to YVR Sunday 1st July 2018. After taxiing to a distant piece of concrete on the ramp. People like myself, who by virtue of having priority embarkation and disembarkation, but having special assistance needs were told to remain seated whilst approx. 300 people walked by and were put on buses to the terminal. Then about seven other people were brought from the rear of the plane, and were wheel chaired away, by this time i had been sitting in Club for about 40 minutes. So i got off and tried to talk to a so called Swissair “Duty Manager” well she must have been deaf or was not able to speak english, as she proceeded to ignore me as i was asking her name, the same happened with the “Duty Supervisor” and a nondescript person that not only rolled her eyes as i were dirt, but called someone on her cell to complain that i was shouting? Oh i was told “They are NEW?????? Conclusion they are on the ramp with security clearance, but don’t know what the devil they are doing? What a disgrace. I am or have been a regular customer of Air Transat, paying them thousands of dollars, ranging from $2000 round trip to $2000 dollars one way, but no more. I hold Transat entirely responsible for that debacle, they should have had ground crew there to assist passengers that needed care as pre booked.Please do not dare to call this customer care as there is none. I am appalled and disappointed that no one at Transat was called to sort this issue. You have lost our custom forever.
Dear Air Transit, we just went on our 1st all inclusive trip to Cuba and got back this past Wednesday, and I must say the plane going down was the worse experience of our lives. There was absolutely no room to move, and the guy in front tilted his seat back and there was no way that my tray could even come down and as well it was like 3 hrs in a tomb. Even your safety instructions are a joke in such a confined space, because there is no way in hell that you could get your lifejacket from under your seat let alone put it on. Get 3 of your CEO’s and put them in the seats and see if they can do what you instruct before takeoff. I can honestly say that I would never recommend you guys for an all inclusive pkg, your flight was BRUTAL. Not really what else I can say other then repeating what I’ve already said. I hope to hear from you to what you have to say. Regards
I just recently returned from Cayo Coco on Jan. 19,2018.The flight was suppose to take off at 4:30pm on Jan. 12th from John C Munro airport.(TS2870). We were there 3 hours before but the CREW were late to arrive? This held up the food truck and the plane had to be deiced too. The crew offered no explanation why they were late,no apology, not even a free drink. We finally took off at 6:15pm.By the time we arrived in Cayo Coco it was almost 10pm. The buffets were closed so we had to wait for breakfast to eat.This is unsatisfactory and now I am unsure if I will fly Transat again in the future.
We just returned from a great trip to Mexico. Everything was great and we had a great time. The one thing we found was the age of the aircraft we traveled on both ways. It was very cold and we were told there was nothing they could do about it. It was very uncomfortable both ways. The movie screens came out of the top panel and were six seats apart which made it very difficult to watch. I think it is time to upgrade your fleet for passenger comfort.
Hi my name is Raymond from Toronto Canada, few months I reported my complain to Air Transat customer service agent who took all the information I provided and it’s been months and no one ever got back to me, I booked a vacation to Dominican and the hotel was a disgrace, not a place that transat should have their name attached to, I never stayed at the hotel, I checked in and checked back out the same time, I provided my release paper from the hotel to customer service, my travel agent also followed up on my issue to transat, up to this day no one has contacted me on this matter, I’m very disappointed because air transat has been our choice of travel for a few years now, to DR,Jamaica, Orlando and to receive this treatment is shocking to me.
My wife was injured during our stay at the Bahia PrÃncipe Akumal. The chief butler Mishel Romero and Transat representative Yann Giugiale were both extremely helpful. She required wheelchair access to the airport in Cancun as well as the plane itself, and on arrival to Pearson airport as well. We would like to thank the both of them and Air Transat for their extremely efficient and generous help. They were both instrumental in making our stay and return stress free!
My name is Victoria Gee and I wrote to you over a month ago regarding my plight.. I was very disappointed that I did not hear back from you.. My husband passed away and I needed to talk to someone at Transat.. This is a difficult enough time without the added stress of being totally ignored by you.. Our vacation was paid in full and never took place Feb 16-23 2017… Ref# 28140674… London On to Cancun Mexico all inclusive…Transat Public Relations leave a lot to be desired! I will remember that for future travel!