Contact Air Namibia: Find below customer service details of Air Namibia, including phone and email. Besides contact details, the page also offers information on the airline’s products and services. Reach the Air Namibia customer service below for queries, complaints or feedback.
Office Address:
No. 27 – 29
Dr W Külz Street
Windhoek, Namibia
Support:
Phone:+264 61 299 6111 (booking)
Email:[email protected]
About Air Namibia
Air Namibia is the flag carrier of Namibia that began operations in 1978. It has a fleet of 10 aircraft that connects to some 15 destinations. The airline is owned and managed by the Government of Namibia. It has its hubs at Windhoek Hosea Kutako International Airport and Windhoek Eros Airport.
Air Namibia’s destinations include Windhoek, Walvis Bay, Luderitz, Eros, Rundu, Katima, Ondangwa, Oranjemund, Katima Mulilo, Frankfurt, Cape Town, Johannesburg, Harare, Lusaka and Maun. Tickets can be booked online using major credit cards. Payment can be done through bank transfer or by visiting nearest Air Namibia office.
Besides checking flight status and schedule, Air Namibia fliers also have the option to check-in online and print their boarding pass. Economy passengers can carry one carry on bag with max 10kg weight. Business passengers can carry 2 pieces of bag with 10kg weight each. As for checked baggage, on most flights Economy passengers are allowed 1 piece with max 23kg weight. Business passengers are allowed 2 pieces with max 32kg weight each. Read the baggage guide for more details.
Frequent flier? Register for Reward$, Air Namibia’s loyalty program that has three tiers – Silver, Gold and Platinum. Fliers can earn and redeem miles every time they fly with Air Namibia. Other benefits include lounge access, free excess baggage, among others. For more information or queries on refund, cancellation, lost baggage, reach the Air Namibia customer service.
You cancelled a flight to Walvis from Jhb 21 Des made promises that you cannot keep planned this holliday a year ahead pay accommodation etc in advance shame on you
Sir / Madam
I recently (and for the first time) made use of your airline – flying between Cape Town and Walvis Bay, and also the reverse. The airport at Walvis Bay does not seem to be well-managed:
a) A dustbin in the gents was overflowing badly with used paper towels.
b) As one entered, an unpleasant smell was hanging in the public space.
c) The baggage area was gloomy, as blown globes had not been replaced.
d) The staff controlling passports were not operating from their glass cubicle, but were sitting at another table.
e) The public address system was broken – which meant the departure announcement had to be shouted out from the floor.
f) The airplane had not been tidied on arrival. Papers were lying on the floor and, in my case, the safety documents were lying under my feet – plus and an empty plastic bottle was sticking out of the pocket in front of me.
My daughter received an excellent service from Air Namibia the past 3 years but today the 5th of June I received the worst service from Air Namibia, Ms Alisha Basson. Flight Ref AXJY8C was booked as a direct flight from Capetown to Windhoek and back. The hardcopy and the screen does not show the flight is via walvisbaai. To my surprise the mail she sent me indicates my daughter has to fly via walvisbaai. I needed a rectification but she kept on saying she explained to me. How did she, it does not appear on the ticket she gave me. Her supervisor also agreed with her to my surprise. Im a nurse by profession and my Nurse Manager has the believe “the patient is right”. Please can everything appear on the flight ticket we are receiving. I will appreciate to have a response in this regard.
Regards,
Ms van Wyk
Impossible to book and pay online from an iPad.
Payment section says ‘cookies must be enabled’. There was no restriction on my IPad but still could not pay.on previous occasions when booking I have used my PC but I wonder how many bookings are lost due to this lack of planning and addressing this problem. Management should have checked for failures in their payment system but as usual no-one has checked one of the most important methods of getting passengers. The result will be loss of clients to other airlines.
Someone please wake up and resolve this failure.
Hi
My mother and I recently made a return flight with Air Namibia from Johannesburg to Windhoek, and I wish to compliment all the ground staff and Flight Crew for the exceptional customer service that they provided to my mother, who required wheelchair assistance on and off the flight. It was such a relief to encounter staff who genuinely cared about their passengers, and who took the time to get things in place at the right time. Throughout the flights we were extremely well looked after and all my mother’s needs were taken care of without needing to ask. Well Done Air Namibia