Rotita Head Office
1248 Lane, Jingang Road,
PuDong District, Shanghai
Rotita Customer Service
Phone: 001-909-2810551
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About Rotita
Rotita is a fashion clothing website that was launched in the year 2005. Headquartered in Shanghai, China, the company sells dresses, tops, jackets, tees, sweaters, coats, shorts, skirts, pants, swimwears, men’s apparel, shoes, bags, jewelry and lingeries. Rotita also runs regular discounts and offers.
Rotita assures shoppers lowest factory prices and products that are sourced from premium manufacturers. The company uses UPS, Fedex, DHL, EMS, among others to ship worldwide.
As for the payment, the website accepts Visa, MasterCard, American Express and PayPal. Wire transfer is also an accepted mode of payment. If you have a change of mind, note that you can cancel your order within 12 hours of purchase for a full refund. All confirmed orders are dispatched within 1-4 business days. You can track the status of your order online.
There is a size chart to assist shoppers looking for dresses with perfect fitting. As for returns, customers enjoy a 30-Day Return Policy. Items must be returned in original and unused condition. Only 60% of the full amount would be refunded. For more information or queries on payment, refund or cancellation, reach the Rotita customer service.
I wish I had read through these comments before I purchased (2) swim suits through this company. Been trying to use the chat app to get a refund but it’s turning out be more frustrating and time consuming than I thought it would be. Like the rest of you, I will keep my products and give them away to someone who can fit into them. What a scam, they should be ashamed of themselves. I will never buy from them again!! ?
I am having similar issues. Placed my order in early April. Received the first order last week while we were out of town. Received 4 blouses instead of 3. Wrong size, still waiting for the bathing suit. Did you ever receive a response from the company? How did they get such a good rating?
This company is horrible and even when you return items that you have paid the shipping for they deduct a fee for each item returned. You never receive your information on time. I placed an order back in September and as of the end of Oct I just received the merchandise. The merchandise is poorly made and everything looks the same. I would not recommend this company to anyone. Matter of fact I plan to file a complaint with the Better Business Bureau. They will definitely take your order and your funds but it takes for every for your refund and they don’t have any clear details as to how to receive or return your items. So, you spend money returning their product and they charge you a restocking fee of $7.99 for each item. RIDICULOUS CUSTOMER SERVICE AND COMPANY. You should be ashamed of yourself.
Do NOT order from this site! I spend $600 on an order and they scammed me! The first shipment had 17 items. I returned 15 items ALL IN THE SAME Box and they only refunded me for 7. I spoke to someone on their chatting serviceAnd told them they didn’t refund 8 of the items that were in the box and they didn’t respond. After a few minutes I asked if they were going to help me and the person flat out responded, “no”. I took a picture to prove it. I was so shocked. I spoke with someone else on FB messenger and now they are ignoring my messages even though it shows that my messages have been seen. I ordered so much because I wasn’t sure how their clothes would fit and didn’t think I was going to be scammed on the return. Now, I don’t know who to reach out to in order to get my refund since this is a company overseas. Don’t make the same mistake as me!!
So wish I had seen these comments before I ordered. I like the others ordered several swim suits in different sizes as I wasn’t sure how they would fit. Believe it or not regardless of the size, they fit the same and all too small. I even ordered in in a lot larger size, it fit the same as smaller sizes. I am not even going to send them back,why loose more money. Lesson learned the hard way….buy AMERICAN ??
Ordered a two piece swimsuit for my wife, it was a little too small! This was 2 years ago, called several numbers, either didn’t pick up the phone or the person didn’t know what I was talking about! A bad situation like this gets around pretty fast! Will never order again, don’t need more bullshit in my life! Screw me over once, thats it!
I almost ordered over $200 worth of blouses to get the $30 discount. I was trying to contact someone to find out about their return policy before I placed my order.
When I Googled the contact number for Rotita, I see it is a Chinese company with no phone number to contact. Not a good sign! And all these negative comments prove that it is not a good company to do business with. So glad I checked before ordering! I will learn to always look for reviews before ordering from unknown companies!
I am so disappointed. Ordered 2 bathing suits that are cute but didn’t fit. I have tried to obtain return info with no luck. After reading all the negative comments, I can see that the attempt is hopeless. I will never use this company again and would definitely advise others to steer clear of it. Lastly, reading on the return requirements you only get a 60% refund . . . what a joke!
I am trying to find out where my refund is. I returned the dress and it states it was received in NJ at the post office. The address given to me from Rotita does not come up as a valid address when I try to research my refund.
Good Evening, I order a really “Hot” dress from Rotita I was giving a delivery date June 22, 2019. Needless to say I was emailed two days later with a message stating that I had order an hot item, and delivery would be delayed. I order the dress for a wedding and prayed that this dress would arrive on time. The wedding was June 29, 2019, I received the dress on 2nd of July 2019 3 days after the wedding. So I decided to just return the dress. There was no return label. After reading over 30 comments about this company I just decided to keep the cheaply made dress. I will never use this company again and I will never recommend Rotita to anyone ! I will research if I can file a claim with BBB.
I wish I had researched this company. Like everyone else I lost out because the company would never give me any return info to send the merchandise back. I mailed it back to the original address and was told by PayPal my case was denied because I didn’t mail the items to the correct addresse how can I do this when I don’t have the correct address I thought PayPal would have benefited me but they seem to be on the company’s side. I don’t understand how your are supposed to return something if you can’t obtain a address to return it. Also the Rotita representative would always tell me I needed desktop to create a return label which I didn’t understand why a label couldn’t be emailed to me. The guy gave me info to type in my computer and he got into my computer system when I realized this I shut it off. The whole transaction seemed fishy to me. I’m out of 173.00 because I didn’t allow him to access my computer to print a return label. BUYERS BEWARE.
Wow I was going to order a blouse I just saw, but after reading all the problems no way.thank you for your comments. Too bad you cannot get these issues solved for customers.
I ordered a dress in early December 2018 which arrived just before Christmas. I wasn’t totally satisfied with it as it was very poor quality and looked like nothing like it did on the model! This was returned on 9th January 2019 along with copy letter and confirmation of the PayPal payment I had made. To date (28th January 2019) I have received no REFUND or any communication from the Company. I sent a chasing email to them last week and again heard nothing. I think they hope you will give up and go away but I’m afraid they’ve picked on the wrong ‘cookie’. I will continue to chase them. I am within my rights to a refund. Just frustrating. They will be named and shamed. Shouldn’t be able to trade as they are just taking advantage of peoples genuine sincerity.
Debbie – NE Lincs
I ordered a swimsuit from you and recieved the wrong one. I took a snapshot of order including order number. I have tried many times to contact you regarding this situation. Everytime I try your site tells me I am entering the wrong order number, I’m looking at the pic I took with order number. I would like this taken care of. I recieved no return label. This is your mistake you should be sending me a return label and pay for return. I have gone to several sites with many complaints about you. Please fix this problem. I have done everything I can.
I am leaving this comment in anticipation that I will receive a reply as a previous email was rejected. I have just received a top which is nothing like the photo and is far too big despite my giving the UK size. There is no invoice or information on returns and I would be grateful if someone would have the courtesy to let me have this information. The package was pushed through my mail box and when I contacted the courier company they informed me that Rotita did not require a signature. This is disgusting. I should have checked the garment first and then signed, which is the policy with most reputable companies.
I await a reply.
Mrs Janice Taylor
Trying to return my dress. No information in package as how this should be done. Customer service number does not work. Highly recommend this company be reported as I will do with the BBB. All comments in previous messages from frustrated customers hit the nail on the head. Terrible, terrible experience!
I will never use this company again. Wish I had read this before hand. I placed a rather large order…..2 months ago
They are dribbling in in April. I ordered a swimsuit a month before I placed my larger order. Check my account and it says I have no orders. WTF!?!?!? AND the quality is just like you would expect from China. Very poor material. I am thinking each item will only be good for ONE wear and wash.
VERY DISAPPOINTING. Also impossible to contact…..I ended up here somehow. BAD BUSINESS.
After reading all of these negative comments, it all adds up. I’ve been trying to figure out how to return a bathing suit I bought, but there is no cust. serv # or return address for unwanted items. Ridiculous! I tried to do a live chat, and that wasn’t functioning at all! Guess I’m stuck with my suit, and I won’t be seeing that $32.00 again! This company is definitely not trustworthy or even professional. No surprise it’s a Chinese company! Time to unsubscribe!!! VERY BAD BUSINESS!!
I also have ordered a top from this company on February 24th 2018 and have not received it yet, they have taken my money! This is bull! My order number is ww1802242329576280. Somebody please contact me and let me know where my top is or refund my money!!
I have not received there rest of my orders. I have several pieces that I have not gotten. Send me the rest of my order or refund me my money back.
I have seen your tops on the computer and wish to order some, however I am unsure how to go about doing it on line. My question is – can I order over the phone and where would I be speaking to?
I await your reply in anticipation.
Suz
The worst situation ever! I believe Rotita took $65.35 from me and ran off!!! They quickly charged my credit card! I get an email asking me to confirm shipping address through a ticket process. I try to reply…I hit the reply and I get “invalid email”. I try all day to reach Rotita through this “ticket” system they set up. No success!!! Okay you sent me the damn email which means that is my email numbnuts!!! I am reporting this company and have started investigation procedures as of this date!!!
Can someone please email me information needed to return a dress. Ticket number is T56 25849131 from 6 February 2018. I have not heard anything back since my initial enquiry about returning a dress
I ordered a sweater and noticed that the money was taken off my visa on December 31st but didn’t receive my sweater yet. Could u please send it to me or reimburse me my money. Thank you
Next time I will do my research before ordering online. This company is a joke. All my items are trash quality and I can’t get any information to return the merchandise. I filed a complaint with my credit card and they are investigating and refunding me.
Your return policy is very bad. There is no return paperwork in the package as is standard procedure. Instead you have a very difficult system for returning items Your after care service has made me very angry and I will not buy from you in future and I will tell all my friends not to buy from you
Marion Roche
I ordered three tops in the month of December 2017. Today is January 10 I still have not received any three of the tops. I am beginning to think that this company is a scam.
I ordered a
Christmas sweater on December 7, 2017 and I have not received my order. Cannot get through on phone. Invoice No. 1712081109459518. I never got a tracking number. Please contact me concerning my order ASAP.