Rotita Head Office
1248 Lane, Jingang Road,
PuDong District, Shanghai
Rotita Customer Service
Phone: 001-909-2810551
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About Rotita
Rotita is a fashion clothing website that was launched in the year 2005. Headquartered in Shanghai, China, the company sells dresses, tops, jackets, tees, sweaters, coats, shorts, skirts, pants, swimwears, men’s apparel, shoes, bags, jewelry and lingeries. Rotita also runs regular discounts and offers.
Rotita assures shoppers lowest factory prices and products that are sourced from premium manufacturers. The company uses UPS, Fedex, DHL, EMS, among others to ship worldwide.
As for the payment, the website accepts Visa, MasterCard, American Express and PayPal. Wire transfer is also an accepted mode of payment. If you have a change of mind, note that you can cancel your order within 12 hours of purchase for a full refund. All confirmed orders are dispatched within 1-4 business days. You can track the status of your order online.
There is a size chart to assist shoppers looking for dresses with perfect fitting. As for returns, customers enjoy a 30-Day Return Policy. Items must be returned in original and unused condition. Only 60% of the full amount would be refunded. For more information or queries on payment, refund or cancellation, reach the Rotita customer service.
I ordered a blouse 3 weeks ago. I have not received my order as of yet. Please send my order or refund my money. I did not receive a tracking number. Please contact me concerning my order.
I am trying to return my order because the fit was too small, but I cannot get back into ‘my account’ to get the order ticket. No Customer Service? Never had this much trouble with any other company. I need to speak with someone!!! Will never purchase from them again.
I am getting a little bit upset and very angry with your company. Firstly I can’t get into my account as something is wrong with my password and when I ask it to reset the password it just won’t do that either. Therefore I am really stuck trying to get in. I wrote to you asking for a returns label because the item below has a stain In the (pleat) right down the front of the blouse. It is actually in the making of the blouse.
I like the blouse but I am bitterly disappointed with the way I am being treated. I see on Facebook that there are other people who are not very pleased with you. If you want proof of this stain then you will have to let me know how I can send a photograph of it which I have taken.
Please put this right by either sending the ‘return label’ or a full refund.
Order No.: W1710040517256937
My outfit is too small, I called the number on the package but it wouldn’t even dial. The phone number on the package has too many numbers.
I placed a order on 9/23/17, order # WW1709230205561247, paid for expedited shipping $8.85. It’s been 11 days, and its still saying processing. I have sent 3 tickets in with no response, as well as I have called “customer service” 2 times with no response.
Can’t figure out how to request a ticket to return 2 cardigans. Site will not let me set up an account or accept my email address. From all of the comments I am getting the feeling this is a scam. Will not be ordering again. Take care of this issue as soon as possible.
I have been trying to contact customer service for days, I been on the computer looking for a phone number, this is so frustrating, the item that was sent to me was the wrong size, I want to use this item for a wedding on the first of October, well that won’t happen, please response. I have been trying to reach someone to send this item back, i love the web site, but i cannot see myself shopping here again, I just want to return this item and get my money back.I am very disappointed.
What terrible comments.
I ordered a bathing suit many weeks ago, but have no idea where it is, why it hasn’t been delivered, and what to do. I am traveling abroad in 2 weeks, and need the bathing suit. I thought it would have been here by now. I had no idea that you don’t make good on any of your commitments of deliveries. My order number is 1709082051439586
Please let me know when, exactly, this will be delivered. I can’t wait much longer. If it is not here in a week, I want a refund, and to cancel the order. I have no possibility of calling shanghai to deal with this. This is most frustrating.
I have received an item of clothing with which I wish to return. I would most appreciate it if you could email me with details of how to do this please. Looking forward to hearing from you at your earliest convenience. Thank you. Mrs A Sully.
My order was delivered by USPS and I guess it was stolen out of my mailbox because I never received it. Trying to get to customer service is like pulling teeth. I just want to alert them in case someone tries to swap it and have it sent to a different address. GEEZZZ!!!!!!!!
This is the worst company I have dealt with I am trying to return a item and can not get a address to send it back in my area Have email them several times and got know response
I recently ordered a top from Rotita. Not only was it way too small, but it was not even the right print. Have been trying to return it but even after submitting the Ticket #754281854 successfully, I have had no response. The customer phone number is a foreign one, probably China as that is where top came from. I will NEVER order from them again and will tell everyone I can that they cannot be trusted!
I am still waiting for a response from your company regarding returning the goods I purchased from you. They were all significantly too small and despite repeated attempts to get a response from you I am unable to do so.
I get the total run around from pre service as there is no way to contact post service as the ticket system doesn’t work as it refuses to recognise my order number and will not accept an email with out it.
I ordered a deep purple chifon dress because I have a wedding coming up,I have been waiting for three weeks but I have seen my parcel. If possible just refund me my money I regret ordering from this website.
Iam running out of time.I should have ordered from fashion mia.
I have not received my order yet and it has been over a month. Please contact me as soon as possible and provide me with the shipping information.
This is the worst company to deal with. It took forever to get my swimsuit and then it was huge. I have tried to speak to someone at 1 909 281 0551. The person that answers speaks poor english and she hung up on me. Leaving messages does not help. I did receive an e mail asking if I wanted to keep the item and get 40% off my next order. I replied no thank you just want to return this item. This has been going on since April. Does anyone have any ideas how to get in touch with this co.?
I returned a $100.00 plus order in April 2019 and have received no refund. I called their phone it rang, but wouldn’t go through. Not five minutes later they called back and INSISTED I sit at my computer and give out information to them as this is the ONLY way they could refund my money!! Did not do it, of course. I am reporting them to BBB immediately. Do not purchase anything from them.
Your instructions stated that if you want to return the goods, please contact customer service for designated shipping address. Otherwise the return is not accepted and received. I would like to return an item and I need the designated shipping address.
I have not received my order to the us. My email with order number has disappeared. Please contact me. It has been a month now and I haven’t heard a thing. Poor customer service. Please contact me!
After trying to place an order 6 times on your website I give up. I hope none of the orders went through because I charged them to credit cards each time.
Rotita is the worst company I have ever seen! Ordered two bathing suits over a month ago have been waiting for a tracking # they have not sent it to me,I have emailed them several times and called The God dam so called number three times and haven’t heard from anyone. I promise you word will get around about this company it really sucks!!!
Ruby Buchanan
My order received today and I have to return it because it is too small. I did use the size chart compatible to UK size and the merchandise sent to me is far too small. I would like to exchange the order for UK size 20 to 22 to be precise.
Date of the second order is 17 April 2017 I would like the order to be exchanged for the aforementioned UK size Please.
Returning an order seems rather complicated, therefore, I am returning the merchandise to your UK’s agent with a tracking number from my local post office.
It appears that my purchase Invoice no. W1703081743181818 Tracking no. RH366749225CN has been shipped to China instead of Australia. Would you please rectify the error and contact me.
I thank you for your attention.
Stephanie Waite.
I need to talk to someone about this order-W1703122120308267. This sweater has a long unraveled thread coming out of one of the sleeves. This sweater is much shorter than what appears on model and also the pockets are too high. I don’t understand the policy that I have to pay to return a defective item. This extra long unraveled thread clearly is a defect.
The items I’ve ordered were of very low/cheap quality. They look very different from their website’s photos.
Another deception is the “free shipping” thing. Their courier collected 30HK$ upon delivery.
I would like to return the goods I ordered. They are unsuitable and not as they were described.
It should be easy to return goods bought online, for whatever reason, with minimal costs and with a full refund.
I am appalled at your customer service.
I never received my order and I called the customer service number and no one ever answered. I’m reporting this company to the Better Business Bureau. I am also calling my lawyer to get my refund. This company is not professional and I’ve read bad reviews about this company saying no one can ever contact you nor there is no return address. I paid $102.00 for 4 blouises and $49.00 for a Jean coat.
I ordered a sweater 11-11-16 have not received my item yet give me my money back please I’ve only have read bad reviews will never order any thing else from from you guys again
I placed an order today! Within 5 minutes I tried to cancel it! Rotita charged over 600 to my card! I only ordered a few items they processed 13 items! I have been trying to get them to contact me and cancel my order! I need that money to finish shopping for other gifts! I contacted my bank yet they had already taken money! Please help if you can direct me. I have texted, emailed, tried calling yet number is not valid. I want to get this money returned to me. I don’t want any items now because I don’t trust them. Any info appreciated. Thank you
Wow! I wish I had seen these comments before ordering anything from these posers. I am encountering the problems everyone else is having. I’m pretty darn sure that my refund is gone, gone, gone.
Please contact me about my order because am running out of patience and might cancel my order, why haven’t I receivedon’t my order up till now since October 4th? I got a call that one of the dress wasn’t ready and I also got a message that is been shipped like 5 days ago but still haven’t arrived why?
Please contact me with the whereabouts of my order. I may need to cancel order if it doesn’t arrive within next few days. Please reply ASAP