Head Office
Recreational Equipment, Inc.
6750 S. 228th Street
Kent, Washington 98032
United States
Customer Service
Phone: 1-800-426-4840
Phone: 253-891-2500
Email: corporate-sales@rei.com (corporate orders)
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About Recreational Equipment
Recreational Equipment Inc (REI) is an American sporting goods and outdoor gear retailer. Founded in 1981, REI employs more than 13,000 in stores across 35 states. There are more than 155 stores selling camping gear, sporting goods, travel equipment and apparel. Shopping can be done at a retail outlet, through mail order catalog and on the e-commerce supported website. The REI lifetime membership currently boasts of 18 million members. REI also offer rentals and sale of used outdoor gear and clothing. For adventure lovers, there is REI Adventures which has customised tour packages and cycling tours. Not only cycling, you have other activities such as backpacking, climbing, cruising, hiking, kayaking and trekking.
The store locator online will help new shoppers locate an REI outlet. A large number of REI stores are located across California, Washington, Virginia, North Carolina, New York, New Jersey, Georgia, Illinois and Colorado. You can search an outlet by zip, city or state. Browse the homepage to know the trending and popular products. Bargain hunters can navigate to the REI Outlet for some of the best sales on outdoor gear all year round. You will find an array of products and brands from Patagonia, Chaco, Prana, The North Face to Cannondale. You also have an exclusive Deals section where you can get apparel, sporting and camping goods at 40% to 75% off.
Internet shoppers can explore the catalog by category or input a specific brand or keyword to begin a search. As to what you can shop, you have backpacks, stoves, cookware, electronics, tents, camp furniture, safety kits, sleeping bags, sleeping pads, lighting, hiking clothing, climbing shoes, mountaineering tools, climbing ropes, bikes, bike tools, bike racks, cycling clothing, helmets, kayaks, car racks, canoes, paddling goods, running shoes, skis, poles, snowboard, fashion accessories, among others. The New Releases section lists all the latest in these categories. When shopping, products can also be filtered by brand, price, color, and other parameters.
Shopping on REI.com can be done using Visa, MasterCard, Discover and American Express cards. You can choose for delivery at home or opt for free store pickup. If latter, just order from the ecatalog and visit the store to collect the items. Note that pickup dates vary based on product availability. For others, REI offers standard, two-day and one-day shipping. Shoppers enjoy free standard shipping on orders of $50 or more. The shipping rates and timeframe varies according to the shipping method. REI offers shoppers 100% satisfaction guarantee. Products must be returned within 90 days of purchase. The return policy doesn’t cover ordinary wear and tear or damage. You can return by mail or return at nearest REI store.
Join the REI Co-op Membership to receive annual member dividend, member exclusive discounts and access to special pricing on REI Adventures trips. For complaints or queries on store locations, payment, cancellation, refund, career, or others, reach the REI support.
I have bought REI clothing and shoes for many years, the last time perhaps 6 yrs ago. It was always top of the line for me. Not any more. I recently bought a pair of Sahara convertible pants, size 12, online. I would return them, but I don’t think I’d get anything better from REI and I need them for hot weather. What’s wrong? The material is cheap, nothing like the material in the pants I bought before. The zipper doesn’t go up as far and the ankle is a snap, but it used to be an adjustable Velcro. Inside the waist band there used to be elastic which could be used to adjust the size of the band. No more. There’s a very cheap piece of elastic on the outside which doesn’t do much at all, and the wonderful snap is now a cheap button.
I am writing to express my deep disappointment in REI’s customer service policies
I had an experience at the Maple Grove Minnesota REI after my daughter purchased a gift of outdoor slacks for me
Since it was a gift I did not have a receipt nor did I have my daughters credit card. All I wanted was to exchange the size 8 slacks for a size 10. I was told by both the cashier and the store manager that there’s no such thing as exchanges and only returns and it’s within REI is policy privileges to deny any returns without a receipt.
Once again I explained to the store manager that all I wanted was a different size of the slacks not a return! In the end I felt like they treated me like I stole the slacks from them since I did not have a receipt or my daughters credit card
After leaving the store I did call your customer service number and although that person was quite pleasant they told me that there was nothing that they could do because they must stand behind their store managers decision!
What good is a customer service center if they are no longer able to help or take complaints or deal with any situation within your stores
REI pretends to cater to an upper class of outdoorsman yet they cannot provide customer service to the level that most other stores produce. A simple exchange for sizes of pants is a common practice in low to high-end stores including big box stores.
I myself am a supervisor for a higher end garden center for the last 13 years and have always catered to our clients as simple exchange has never been outside our customer service. Perhaps REI should rethink their policies specially in this days of Covid when stores are shutting their doors