Head Office
Regal Cinemas, Inc.
101 E. Blount Ave.
Knoxville, TN 37920
United States
Customer Service
Phone: 1-888-462-7342
Phone: 1-865-922-1123
Email: customersupport@regalcinemas.com
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About Regal Cinemas
A name very familiar among movie goers across US, Regal Cinemas has a rich history of close to 100 years. It was founded as United Artists Theatre in 1924. Officially it was introduced as Regal Cinemas in 1989. Today, the theater chain is spread across more than 550 locations, with 7,200+ screens, making it the second largest in the country. Part of Cineworld, the company is headquartered at Knoxville, Tennessee. It has theaters spread across 42 states. You can locate one nearest to you on the website. The details will include the address, along with current screenings and movie times. While some of the screens have IMAX, you also will find RealD 3D, RPX, ScreenX, 4DX, and Dolby Atmos.
Movie lovers can track all the latest releases on the homepage. You can see what is now playing and book a seat at a screen closest to you. When you click on a movie title, you will find a short description along with genre, cast and running time. Use the search on the website to put a zip code and find what is playing nearest to you. If you are interested, you can proceed to book a ticket by choosing the time and screening type. You will find shows running at different times throughout the day. Registration is required to proceed to seat selection and booking. Tickets can be booked on the web as well as smartphone app. You can use any major credit card or Regal gift card for same. Upon confirmation, you will get the ticket as message or email. Additionally, you can sign into your account and see order history.
Cancellation is available if you have a change in plan. According to the website, refunds for tickets can be received up to 60 minutes before the showtime. Refunds will be processed in the same mode of payment. However, note that convenience fees for tickets charged will not be refunded. And no refunds will be entertained after showtime. If you frequent Regal, you can register for the Regal Crown Club loyalty program. Members earn credits on every dollar spent. The credits accumulated can be spent on free movies and concessions. The Crown Club has three tiers – Emerald, Ruby and Diamond. New users can join for the program on the website. And for movie addicts there is Regal Unlimited Movie Subscription Pass. If you are a pass holder you can watch as many movies any number of times you want. Members also enjoy discounts on food and beverages. For queries or complaints on payment, cancellation, refund, or group bookings, reach the Regal customer service.
Won a 3 month Regal Unlimited All Access subscription in your “Summer of Movies Sweepstakes “ and have not been able to redeem my award. When I go to the link and enter the promo code you sent me it is rejected. I have made numerous attempts to reach you via the website, phone, emails and messenger. All I get is stock response that are no help. One did assign me a reference number MSG 18300481. The email I got from you stated that I only had 30 days to claim my prize. How do I get my prize before it expires.
I do not expect you to post or reply to this, but I wanted to let you know that the new seats in the Hagerstown Mall location are the most uncomfortable theater seats I have ever experienced. I am relatively short (5’3”). Even without reclining my feet barely touched the floor. By the end of the show, i could barely walk out. Footstools or seats on which the legs raise would help.
My husband has tried to reach your customer service through email, Facebook and twitter several times now without any appropriate response which is unacceptable. We have tried to reach the customer service phone number and it keeps telling us we have to email. We just bought the annual membership pass but for some reason none of our gift cards were applied correctly so now we have the gift cards sitting in the account and our credit card automatically charged without us authorizing it.
I’m asking about closed captioning devices that do not work. Would someone take an interest in this problem.? I have been to four movies recently, two of them Regal, two AMC. Devices for hearing impaired did not work satisfactorily. Today, given two passes, but that doesn’t address the problem.