Contact Reel Cinemas: Find below customer service details of Reel Cinemas, UAE, including phone and email. Besides contact details, the page also offers a brief overview of the cineplex and its services. Reach the customer service below for queries, complaints or feedback.
Address
Dubai Marina Mall
Sheikh Zayed Road
Dubai UAE
The Dubai Mall
Sheikh Zayed Road
Dubai UAE
Customer Service
Phone: 04 449 1902 or 1918
Email: [email protected]
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About Reel Cinemas
Reel Cinemas is one of the largest cineplex in the UAE. The brand is found in two of the most popular shopping malls – The Dubai Mall and the Dubai Marina Mall. First opened in the year 2009, the cineplex is operated by Emaar Entertainment. Recently, it opened two new branches at The Beach, JBR and the City Walk. At The Dubai Mall there are 22 screen Reel Cinemas. For those looking for premier experience, there is the Platinum Movie Suites that offer best of comfort and luxury, with a personal butler, recliner seats and in seat catering.
The theaters are equipped with Dolby Atmos audio. For 4D cinema experience, you have the MX3D Motion EFX Theatre. For those visiting the Dubai Marina Mall, there is a business class experience offered for all moviegoers. There are six Premier cinemas with best comfort, blankets, pillows and gourmet food and beverages. The Box Office for booking tickets open at 10am. You can also do same online using Visa, MasterCard and JCB credit cards on the website. You can use the interactive seat map to pick the preferred seat and proceed to booking. You can also see ongoing and upcoming shows on the website. No cancellations or refunds are available for confirmed tickets. For more information or queries on tickets, schedule, payment, refund, cancellation, parking, or others, reach the Reel Cinemas customer service.
I am so annoyed and frustrated that my refund for unlimited pass has not been credited to my account yet. It has been 30+ days since the request has been initiated yet no evidence that it has been processed.
Worst, your finance has sent me email saying there was no record of any payment from my end – SERIOUSLY????
After the unlimited card was issued to me (which by the way you will NOT issue if NOT paid) i returned them the same day (2 cards) since i am unable to get the slot. The staff has filled in the refund form, recall my unlimited cards (2 cards) from me and ask me to signed off the form.
Got a refund for 1 unlimited pass on Jan 7 and the other card is still pending up to this day.
I replied to your Finance attaching screenshot of my Credit card SOA highlighting the amount that was charged and debited from my account and image of the actual form Reel Cinema staff has filled in and signed off.
I need a quick resolution on this as this issue is obviously long long overdue!!!!