Find below the customer service details of Realme (Indonesia). Besides contact details, the page also offers a brief overview of the company.
Head Office
Room 201, Building A, No.1 Qianwan First Road,
Qianhai, Shenzhen-Hongkong Cooperation Zone,
Shenzhen
Customer Service
Phone: (021) 2235 6666
Email: [email protected]
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About Realme
Since its inception in 2018, Realme has successfully carved a niche for itself in the heated smartphone race. The standalone entity is now taking on rivals like Xiaomi and Samsung, with the same price points. Realme sold 15 million handsets in the first year of operations. This smartphone company is now taking a lead by penetrating the television and audio devices market. One of many reasons for the growing customer base is its product offering for every budget. From mid-range phones to top-end, Realme has got it all covered. The company initially focused on the online space, and the strategy has worked well. Ranked as the 4th largest smartphone maker in India in 2018, the price-to-quality ratio of Realme is helping it keep with the pace. Realme is currently present in more than 20 markets including Europe, China, Southeast Asia and Russia. In 2019, the company shipped 10 million smartphones in just the third quarter of the year, and that is an 808 per cent growth in year-on-year shipments.
For the Indonesian market, Realme introduced some of its best global releases, starting with smartphones, audio accessories, cameras, to smart televisions. The latest addition to the portfolio is its narzo range of smartphones. The range includes Realme narzo 20, Realme narzo 20 Pro, Realme narzo 20a, and Realme narzo 10. Realme narzo 20 comes with Octa-core, Media Tek Helio, 60 Hz refresh rate, LED flash, 48 MP camera, 6000 mAh battery, Gorilla Glass 3, and so much more. Other popular ones include Realme C15 Qualcomm Edition, Realme 7, Realme 7 Pro, Realme 7i, Realme C11, Realme C3, Realme C2, Realme X3, Realme X, Realme X2 Pro, Realme 6i, Realme X3 Superzoom, Realme Pro, and Realme 5 Pro. Other products you can shop include Realme Smart TV, Realme Buds Air Pro, Realme Buds Air, Realme Buds Q, Realme Air Neo, Realme Buds Classic, Realme Watch, Realme Band, Realme Watch S, and Realme Watch S Pro.
Customers can shop for the newest devices on the website. The product pages have details of the specifications, color variants and price. You can also read the product highlights and see pictures showing the product from a close view. A registered account will be necessary to start shopping and adding products to cart. The website accepts leading credit and debit cards, including MasterCard, Visa, and Maestro. Upon payment, customers will receive an email with confirmation and tracking details of shipping. All Realme handsets come with a warranty of 12 months, while accessories carry 6 months. During the warranty period, should the device experience a hardware or software failure, you can approach the nearest service center. For any queries or complaints customers can reach the company via the dedicated phone or email.
