PTCL Head Office
Block-E, Sector G-8/4,
Islamabad-44000, Pakistan.s
Fax: +92-51-2263733
E-mail:company.secretary@ptcl.net.pk
PTCL Customer Care
Phone: 1236 (from PTCL phones)
Phone: 0800 80800
Email: acon@ptcl.net
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About Pakistan Telecommunication Company Ltd (PTCL)
PTCL is a leading telecommunications company in Pakistan founded in the year 1947. Headquartered in Islamabad, PTCL offers fixedline and Internet services across the country. PTCL Broadband is in fact the largest Internet service provider in Pakistan. Ufone, the leading mobile telecommunications provider, is a wholly-owned subsidiary of PTCL. In 2014, the PTCL Group revenues stood at Rs 129.9 billion.
PTCL offers broadband Service in more than 2000 cities across Pakistan. A free modem will be provided on every new DSL connection. With over 1.5 million subscribers, PTCL broadband continues to lead the competition with high speed access and packages starting from 1 Mbps to up to 100 Mbps speed. Lahore, Karachi, Islamabad, Rawalpindi, Quettaa, are among other cities connected to PTCL’s growing broadband service.
For those looking for wireless services, there is CharJi EVO, a 3G service that enables fast downloads and uploads, live TV without streaming, among other benefits. The services comes with both prepaid and postpaid mode. Charji Starter, Charji Chrome, Charji Gold and Charji Unlimited are some of the packages available. The USB dongle connects you online on the go. Also, look for the CharJi EVO Tablet that comes with a 7 inch screen and Quadcore processor, along with dual cameras and a subscription of Smart Tv. It is dubbed as the first 4G LTE tab in Pakistan with speed upto 36 Mbps.
Looking for landline connections? Visit the website to browse plans such as PTCL UTalk, PTCL SmartLink and PTCL Power Pack. While with PTCL UTalk, subscribers can make unlimited calls from PTCL to any Ufone number, SmartLink users can make and receive landline calls from their mobile. Even instant messaging and video calling is enabled. Power Pack is for those looking for a combination of EVO Wireless Broadband, DSL, Smart TV & PSTN. The value added services include Caller ID, Call forwarding, Code Barring, Call Waiting and Voice Mail.
Did we mention PTCL’s service for TV lovers? PTCL Smart TV offers over 150 TV channels and video-on-demand content, with service available in 150 cities. The Smart TV requires a subscription and a set-top box, and comes with a recording capability, DVD quality movies among others. For business users, PTCL offers public/private servers, PTCL Managed Network Services, web hosting, data centers, broadband, leased circuits, Voice Product and Services, among others.
PTCL customers can pay their bills online, at ATMs, via Scratch Card, at service centers and retail stores. Postpaid bills can also be accessed on the website. For information visit the nearest store or speak to a PTCL customer service representative.
PTCL is poor communication service. I live in Pharsi Bagh Colony Nawabshah. Here, everyone is complaining about its low quality of work. They come for resolving the problem but still the problem is same. It disconnects more than thousand time in five minutes. H
I always experience poor quality signals in my area in Lahore. I always filed a complaint against this issue but always no action.
Ptcl internet show very low signals I can’t download or upload anything.
Kindle resolves my problem.
Thanks
I am lodging complaint since almost six months about poor quality of Smart TV and Internet. Regrettably, nothing has improved. I am regularly paying bill over 3000 rs per month. PTCL senior administration is requested to intervene and resolve my problem because PTCL satff available at 1218 have miserably failed. I live in DHA Ph II Islamabad and Landline Number at my place is 0515418106. I am seriously considering to switch my connection because PTCL failed to provide service despite repeated reminders and complaints for the last 6 months. You may verify your system log to imagine my agony