Find below the visitor support details of Progressive Field, Cleveland. Besides contact details, the page also offers a brief overview of the baseball park.
Address
2401 Ontario Street
Cleveland, OH, 44115
United States
Support
Phone: 216-420-HITS /4487
Phone: 216-420-4327 (team shop)
Email: fanservices@cleguardians.com (general)
Email: fanfeedback@guardians.mlb.com (tickets)
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About Progressive Field
The popular ground for baseball games in Cleveland, Ohio, is none other than Progressive Field. When it opened in 1994, it was originally called Jacobs Field. It got its new name after the naming rights was sold to Progressive Insurance in 2008. Owned by the Cuyahoga County, the baseball field is spread across 105,000 sq ft and has a seating capacity of 35,000. Also referred as ‘The Jake’, the stadium is home to MLB’s Cleveland Guardians. Besides baseball, the stadium also hosts ice hockey, concerts and special events.
Fans can track the games or events on the website. The gates open 1 hour prior to game time Sunday to Thursday. On Friday and Saturday, the gates open 1.5 hours prior to game time. Tickets can be purchased online on Ticketmaster or at the Box Office. The ticket offices can be located at Gates A, B, C and D. The Box Office opens 9AM to 30 minutes after game and accepts cash and all major credit cards. Will Call tickets must be picked three hours prior to game time. Customers must show confirmation number, along with original credit card and picture ID when collecting the ticket. Ticket prices vary according to seat location and event. There is a seating chart available online showing the seat locations, along with the scoreboard, parking, ticket kiosks and club boxes. Accessible seating and wheelchair spaces are available throughout the ballpark.
For premium seating experience, you can become season ticket member or book a seat at the club or suite. Season ticket plans are available for full season, half season and quarter season. As a season ticket holder, you enjoy significant savings on single-game ticket prices, post-season ticket priority, and seating priority to the best seats. Additionally, season ticket holders earn points, enjoy discounts at team shop and restaurants. If you are going in a group, you can book suites that come with comfortable seating, incredible views and catering.
Progressive Field can be reached by metro (RTA), bus and taxi. The Tower City-Public Square is the closest subway station and is just a 12 minute walk. The Red/Blue/Green lines connect fans to the field. For those driving their own vehicle, you have parking at the Gateway East Parking Garage, located between Progressive Field and Quicken Loans Arena. There are a number of surface lots and parking garages around the stadium that also offers accessible parking. As the stadium is located in the downtown area, you have a variety of lodging options, both affordable and luxury stays.
Visitors are not allowed to bring large bags and backpacks, camera equipments, weapons, pets, coolers and cans. Note the entire list of prohibited items to have a comfortable game experience. If you need help with wheelchair, parking assistance, lost and found items, or others, you can approach fan services booths located in Sections 153, 178, and 550. You can also reach the support via phone published on this page.
